India Thompson

443-***-****

443-***-****

acetzq@r.postjobfree.com

**** **** ******* ****** *** A6

Baltimore, Maryland 21208

Objective:

I am in search of a position where I can learn and grow through person to person interactions via

phone or face, assisting and servicing the general public and fulfilling daily office tasks to utilize

and enhance my current customer service and hospitality skills. I am currently a real estate

school student so I am willing to take on any position in that area or closely related to learn the

ins and outs of the business as well to develop my understanding of my textbook education.

Employment History:

Customer Care Specialist II 09/13-03/14

Employer: HFS-TASC

4 North Park Drive Cockeysville, MD 21030

Salary 14$ p/h 40 hours/week

Supervisor: Leslie Johnson 1-800-***-****

My daily responsibilities consisted of answering incoming calls, researching and assisting clients

and participants with account information, providing accurate and professional resolution and

response to claim inquiries, as well as assisting program participants with reimbursement claims,

troubleshooting of online systems, arranging information and re-enrollment packages to be

mailed out to clients and/or participants as well as assisting employers with the setup or

cancellation of plans . My most important duty is to provide proficient front line escalated

customer support through education, problem resolution, and welcoming innovation from

consumers while enhancing and upholding image of the company.

Clinical Customer Service Representative 12/11-05/13

Employer: Johns Hopkins Hospital Bloomberg Children’s Center

600 N. Wolfe Street1800 Orleans Street Baltimore, MD 21287

Salary 14 p/h 40 hours/week

Supervisor: Nicole Dearry 410-***-****

My main responsibilities were to assist with daily function of a pediatric inpatient unit by serving

as a central point of contact and communication for patients, families, visitors, other facilities and

members of the healthcare team. I on average received between 50-200 calls a day via

switchboard and landline phone systems resulting in triage and problem solving on various levels,

registering new patients, taking report for incoming patients and updating information such as

insurance,contact info etc. I also direct and greet visitors, and schedule the conference rooms

for employee meetings and conferences. Other office duties including but not limited to organizing

of appointment books, calendars, travel arrangements, organizing seasonal/holiday unit wide

events,printing manuals for in service classes and training session as well as updating of policy

reference sheets and handbooks as well as being in charge of quarterly meeting minutes. I

coordinated transport for patients to procedures, various areas of the hospital. I managed,

distributed and posted schedules for a nursing and support staff of 46 employees. My positions

base is to enhance Hopkins’ customer service image and family care as opposed to only treating

the patient. On a daily basis I address a broad spectrum of needs, and/or concerns in a

professional, friendly, and efficient manner. I performs a variety of customer service and unit-

operations activities to assist medical, nursing, and administrative staff to meet unit, department,

and institutional needs such as patient/family rounding to address concerns and direct them to

nursing as appropriate or work with the family to solve them myself .I also arrange transfer of

patients in and out of our unit to other parts of the hospital or to other facilities.

Office Assistant Summer 2011

Maryland Minority Contractors Association

2423 Maryland Avenue Baltimore, MD 21218

Salary 10.00 p/h

Supervisor: Shirley Thompson

My daily duties consisted of filing paperwork, alphabetizing files, assisting in preparation for an

upcoming conference. I also prepared and received mailings of the day. I was there to assist in

any office needs.

Personal Assistant/Office Manager 04/08-07/10

Employer: Hicks Electrical Services

Salary 10.00 p/h hour Part time

Supervisor: Derek Hicks, 443-***-****

- I worked for an Electrician part time for a span of 2 years by the name of Derek Hicks for two

summers as a personal assistant completing various telecommunicated appointment settings,

typing, emailing forwarding calls, mailings, documenting and processing of payments. I also

double as promotional sales agents for various projects that would help the retention of the

customer base such as better eco efficient products.

Administrative Desk Assistant 07/2006-07/2010

Employer: Kings Kids Too

1926 Woodlawn Drive Baltimore, MD 21207

Salary 10.00 p/h

I operated the front desk under the title of Administrative Desk Assistant for the director at Kings

Kids Too daycare center, I served as the first point of contact to callers, visitors and business

associates, I also worked with a POS system.. I recorded and organized all data, payments and

updated emergency information for the children and parents. I drafted contracts and checked

eligibility for funding for different circumstance families as well. I handled all mailing and clerical

duties. I worked under the supervision of Dan Moore.

Education:

Carruthers Institute of Real Estate 05-13-Present

Pre licensing practices and principles of real estate

Community College of Baltimore County- Fall 2011 Semester

Northwestern High School, Western High School – 2011

High School Diploma

Certifications:

Adult AED assisted CPR & Child CPR –May 2013

Skills:

Windows and Macintosh Operating Systems proficient, Microsoft Office(all programs ), Microsoft

Outlook,Data Entry, EMR, EPR and various healthcare specific software programs.My current

typing speed is roughly 50 wpm.

Salary Requirements: I am currently negotiable for anything around 15.00 hourly. When I left my

most recent position I was at an hourly wage of 14.70 due to a shift differential with a base rate of

13.90.

Contact this candidate