Honorius Leonardo Gulmatico

*** *. ********* ******

Tacoma, WA 98405

253-***-****

acetyx@r.postjobfree.com

Experience

Amazon.com, Seattle, WA

Support Engineer - Programmer/Analyst Amazon Instant Video,

July 2010-July 2013

. Lead driver in developer team's support ticketed issue

reduction initiative - reducing ticket issue backlog by 92%

over a 5 month period

. Responsible of team's metric reports and identifying issue

trends and anomalies that span five databases via SQL,

mySQL, and Perl and Ruby scripting to root cause encoding

and pipeline issues.

. Responsible for team's weekly system and application

performance reports and deep-dive analysis for weekly

Director-level operational excellence meetings and develop

data driven and customer focused action plans.

. Lead Engineer to drive encoding catalog completeness for

new video client launches and content data networks

including Kindle Fire, XBox, Wii, and Cloud Front while

maintaining quality standard.

. Daily interfacing with team's internal services which

leverages Amazon Web Services including Simple Workflow,

Elastic Cloud Compute, DynamoDB(NoSQL), Simple Storage

Service and Relational Database Service (RDS)

. Troubleshoot and have technical hands-on expertise in Video

team's technologies from our front-end UIs all the way to

team's distributed backend systems while traversing multi-

level application code

. Created operations and engineer-focused monitors, alarms,

time-saving automated scripts and productivity tools in

Perl, Ruby or the Ruby on Rails framework which reduced

manual tasks and operational burden.

. Hands-on and troubleshooting experience with video encoding

technologies -Harmonic Carbon and FFMPEG encoders, DRM,

along with Limelight, Akamai and AWS CloudFront CDNs.

Programmer/ Analyst Catalog Systems, October 2008-June 2010

. Built Java-based workflow application to increase buyable

inventory. Oversaw development to production

. Created RESTful Proxy Service for external clients as a

transparency layer to our multiple Catalog systems

. Develop and enhance various UI and backend features for

multiple catalog web applications

. Awarded the Innovation Week award for a multi-product

diagnostic interface (2009)

Support Engineer, December 2007- October 2008

. Responsible for identifying root cause of internal customer

issues along the retail catalog data systems

. Created workflow application to increase vendor offers for

the Consumer Electronics business using OO Perl

. On-Call support for systems infrastructure- specializing in

Dropship and Wireless content processes

Catalog Specialist, October 2005- December 2007

. Performed content creation, correction, and population

duties for user files and feeds via command-line tools.

. Created Perl and Shell efficiency scripts for

troubleshooting as well as bulk and wireless business

processes

. Promoted to lead position at second annual review cycle

. Frequent interaction with internal customers to identify

website errors and discuss workflow improvements

Amazon.com, Grand Forks, ND

Senior Customer Service Associate/Computer Sales, March 2001-

September 2005

. Advised customers on hardware selection, as well as

concurrent system requirement

. Awarded for top monthly performance seven times within a 14-

month period.

Honorius Leonardo Gulmatico

926 S. Ridgewood Avenue

Tacoma, WA 98405

253-***-****

acetyx@r.postjobfree.com

Education

University of California, Los Angeles

Bachelor of Science in Mathematics of

Computation, June 1997

University of Washington Extension, Seattle

Perl and Java programming Certificate

programs, 2006 and 2008

Relevant Coursework:

. Database Systems: Design principles, file organization and

secondary storage structures

. Networking Fundamentals: Created file transfer protocol and

specialized server application

. Numerical Methods: Fundamental computing for Scientific and

Engineering Application

. Programming coursework in object-oriented C++ and Pascal

applications

. Computer System Modeling: Performance and design of

distributed systems, queuing the

. Sun Microsystems Certified Programmer: Exam 310-035

. Microsoft Certified Professional: Exam 70-58, 70-98

. Intel Technology Essentials Training: Fundamentals of

Networking/Ethernet Technology (March 2000)

Special Projects:

. Part of monthly advisory board for Software project

providing feedback to the developer team.

. Provided maintenance and updates for department's intranet

HTML pages and CGI forms.

Skills

Languages: Ruby (proficient), Perl (high proficiency), Java

(prior experience)

I have a good working knowledge of the following software,

architectures and frameworks:

. Ruby on Rails, RESTful services (Jersey), MVC

architecture, Tomcat 5, Eclipse, mySQL, SQL

Team-oriented: Volunteer work teams to Zimbabwe, Africa

(1991) and Philippines (1993)

Typing: 50 WPM

Special interests:

Former Chief Creative Architect of youth center/music venue

(Grafton, ND), American Red Cross Lifeguard/Water Safety

Instructor

References

Available upon request

Contact this candidate