Alisha Anderson

**** * ******* ***** **. Lithonia, GA 30058

678-***-****

acetyh@r.postjobfree.com

acetyh@r.postjobfree.com

Objective

To acquire a challenging position of Customer Service

•

Representative, offering ability to pleasantly and effectively

answer and screen telephone calls and information for

customers.

Skills

Exceedingly skilled in answering customers questions in a

•

friendly manner

Emotionally intelligent in terms of empathetically

•

understanding and predicting customer behavior and

handling them accordingly

Able to remain calm, maintain pleasant voice tone and use

•

appropriate professional language especially dealing with

impatient/short tempered customers

Key Accomplishments

Affordable Care Act

•

TTY Certificate

•

Employment History

July 2009-Sept 2009

Topeka, KS

• Alorica

Answering Inbound and Outbound with Sales, Billing Questions

April 2013-August 2013

Topeka, KS

• Kirby District

Door To Door Sales, Inside Sales

August 2013-October 2013

Topeka, KS

• Results

Answering Inbound Calls, Billing corrections, Sales

October 2013-Feburary 2014

Topeka, KS

• Alorica

Answering Inbound Calls Sales

February 2014- May 2014

Lawerence, KS

• General Dynamics

Answering Inbound Calls, Creating Profiles for ACA

Education

High School Diploma

•

Washburn Tech

•

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