Peggy Brooks

**** ******** **.

Houston, Tx *****

832-***-****

acetix@r.postjobfree.com

Objective

Seeking a position as a credit collection representative/ CSSR

with a reputable company where professional experience and

education will be utilized to make an immediate contribution

to the company.

Qualification Summary

10+ years exp. In collections/customer service

Self-motivated with the ability to interface well with

internal & external customers.

Ability to multi-task and work independently or with a

team.

Substantial knowledge of responding to a high volume of

phone calls.

Documented success during my 10+ year’s progressive

experience & responsibility.

Professional Experience

FMA Alliance 08/08 – 04/14

Received incoming calls and gave professional CS help to

customers about questions on delinquent accts.

Documented consumer contacts on system of record.

Processed some currency postings & generated invoices to

clientele.

Reviewed accts., decided cancellation status & processed

in keeping with departmental procedures.

Negotiated payment arrangements on past due

receivables.

Accts Receivable Consultants 01/04-08/08

Maintained all patient acct. balances within required

time frame.

Monitored all delinquent accts. & managed collection

activities.

Assisted to resolve billing issues for customers through

regular inquiries.

Ensured compliance to HIPPA laws and federal

regulations.

Bargain Network 04/00-12/03

Handled all incoming calls assisting customers with

purchasing products and also returns.

Assisted with new employee training including store

policies, services & financing.

Processed payments by check, credit card & bank draft.

Ability to multi-task while communicating with the

customer.