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Customer Service Administrative Assistant

Location:
Selden, NY
Posted:
July 01, 2014

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Resume:

TALMA JOSEPH, MPA

** ********** ****.

Elmont, NY 11003

516-***-**** / 516-***-****

acetez@r.postjobfree.com

SUMMARY

• Excellent communication skills used to achieve team goals, build and maintain relationships, and

provide exceptional customer service to internal and external customers.

• Organized, process oriented, deadline driven professional with experience meeting budgetary

goals and reporting data.

• Experience researching and analyzing data to make informed decisions.

• Leadership experience supervising personnel and managing operations.

• Attention to quality control and improvement of processes and personnel.

EDUCATION

Long Island University/C.W. Post Campus - Brookville, NY May 2012

Master of Public Administration in Healthcare Administration

St. John’s University - Jamaica, NY May 2003

Bachelor of Science in Communication Art and Broadcasting

• Co-Editor of the Haitian Society Newsletter at St. John’s University, 2001-2003

PROFESSIONAL EXPERIENCE

North Shore LIJ Health System, ORZAC Rehabilitation For Extended Care - Valley Stream, NY 4/13 -

9/13

Coordinator - Administrative Operations (Temporary Position)

• Coordinated support operations including budgets, resources, quality, compliance and other

administrative services for the Rehabilitation Department.

• Coordinated Facility related issues to ensure smooth functioning of all related operations

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including staff scheduling and payroll.

• Evaluated non-clinical equipment and recommends maintenance, repair, upgrade or replacement.

• Acted as resource to Administrator for special projects and coverage. Resolves site specific

issues/concerns.

• Maintained, summarized and reports operating/clinical performance metrics relating to Service

Line and Corporate goals and objectives.

• Ensured therapy departments meet administrative regulatory requirements (JCAHO/DOH).

• Planned and ensured adequate supplies on-hand.

New York City Health and Hospitals Corporation (HHC), Bellevue Hospital - New York, NY 7/12 -

10/12

Procurement Analyst/Buyer

• Reviewed purchasing requisitions and contract documents, to determine their accuracy and

adequacy and consults with appropriate agency staff to adjust possible discrepancies.

• Followed up on problems regarding delivery of goods and services and prepared periodic

progress reports on procurement status.

• Analyzed requisitions and categorizes into types of purchases.

• Maintained HHC contracts and prepared purchases against them.

• Prepared required procurement documentation, assessed bid offerings selects lowest bidder:

processed recommendations for awards.

New York City Health and Hospitals Corporation (HHC), Coney Island Hospital - Brooklyn, NY 5/10 -

7/12

Procurement Analyst/Buyer

• Analyzed requisitions and categorizes into types of purchases.

• Prepared bid documents and monitor vendors’ performance to operating procedures.

• Maintained bidders’ lists, catalogues, price lists and all other pertinent data relative to

performance of procurement functions.

• Acted as a liaison between vendors and Coney Island Hospital user department.

• Maintained HHC contracts and prepare purchases against them.

Halm Industries Co., Inc. - Glen Head, NY 9/03 - 2/09

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Buyer/Purchasing Administrative

• Collaborated with other departments to coordinate processes and achieve organizational goals.

• Maintained good relations with vendors and other departments.

• Assisted with related projects as required, responding to general purchasing requires.

Cope Foundation - Valley Stream, NY 7/01 - 11/01

Administrative Assistant

• Coordinated administrative processing of records.

• Managed medical report for patients.

• Tracked, updated and maintained patients documents and schedules.

• Reviewed medical records of patients then completed proper process of documentations.

University Sports Publications - Elmont, NY 9/97 - 4/00

Administrative Assistant

• Responded to callers with tack resourcefulness and professionalism.

• Responsible for administrative processing of records.

• Clerical duties consisted of data entry, filing and record transfers.

• Answered callers’ questions, investigates and take corrective action.

VOLUNTEER

Marquis Rehabilitation & Care Center - Glendale, NY 6/07 - 8/07

North Shore LIJ Health System Franklin Hospital - Valley Stream, NY 1/06 - 3/06

COMPUTER SKILLS

• •

Microsoft Office Medisoft Publishers

• •

Oracle’s E-Commerce System Hospital GHX System

• •

Shiftwise Healthmax

LANGUAGE SKILLS

• French – Oral and written fluency

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• Creole – Oral and written fluency

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