M ARK H ALVERSON

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Eden Prairie, MN 55347 profile: www.linkedin.com/pub/mark halverson/1/612/500 Mobile: (612)

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S E N I O R B U S I N E S S D E V E L O P M E N T A N D O P E R AT I O N S L E A D E R

Extensive enterprise software and consulting services experience across business development, project delivery,

support, alliances, and client engagement with emerging and Fortune 100 technology companies. Success in bringing

new transformational solutions to the market, creating solutions serving both business and IT stakeholders, and building

teams from the ground up in a dynamic aggressive growth environment.

P&L responsibilities of $50M, led 150 person consulting practice and 25 person sales teams. Broad project experience

including business/technology assessment, digital strategy, cloud/SaaS, collaboration, inventory optimization, analytics,

custom development, IT infrastructure, content management, ERP, supply chain, security, mobile, and more. Markets

served include retail, healthcare, financial, manufacturing, and managed areas of North America and Europe.

As a general manager, revenue/operations leader, and board member, apply hands on approach to company and product

strategies, aligning effective team structure and processes, achieving financial targets, maintain high customer

satisfaction, monitor risk management, and ensure quality project implementations.

Core areas of expertise:

Information Technology and Services Industries Management of P&L, Sales, People Development

with Entrepreneurial Mindset Development, Delivery, PMO, Alignment and Execution

Support, and Recruiting.

Growth, Turnaround, and Transformation Legal and Risk Management

Program and Project Management

Business Development and Client Engagement Off shore development,

Process Improvement and Governance

Complex Consultative Sales Execution AGILE, and QA management

Quantum Retail Global firm providing analytics based inventory optimization solutions Minneapolis, MN

2013 to Present

Vice President of Professional Services

Overall responsibility for $15m P&L, 50 person team (offices in Minneapolis and London), strategy and

execution of delivery solutions and client lifecycle management, including project implementations and

support functions.

Key Results:

Closed $5.5m of new business; renewed key client support agreements.

Created strategic initiatives, KPIs, project and client health reporting dashboards.

Updated project methodology (Discover, Define, Delivery, Deploy) reducing implementations 30

50%.

Created PMO and standard project management tools; launched knowledge sharing and training.

Re structured largest client project team (17 people; U.S. and UK), development process,

materially improving quality and client satisfaction.

Created financial reporting for business unit, which was non existent previously.

Collaborated with Product Marketing and Development to create formal Product/Delivery process.

MARK HALVERSON PROFESSIONAL EXPERIENCE PAGE 2

Successfully transitioned from Rally to JIRA for internal projects.

Updated internal intranet with Delivery framework, content, and knowledge base.

Established partnership with Cap Gemini and engaged them on largest project.

Implemented projects utilizing FTE, partner, offshore, and contractor resources.

Technologies: JIRA, Microsoft Project, Oracle, Java, Confluence, NetSuite/OpenAir.

ICF International $1B Global Advisory and Technology Firm Minneapolis, MN 2011 to 2013

Principal

Lead business development, partnerships, and project delivery for central area. Combine strategy,

technology, and interactive services optimizing customer engagement and return on investment.

Key Results:

Expanded office 30%; acquired several new strategic clients; managed Federal Reserve Bank

nationally.

Microsoft – $78B Billion Computer Software, Electronics, and Services Company Minneapolis, MN 2007

to 2010

Client Partner, Services (ASE)

Manage global services for two Fortune 50 companies.

Key Results:

15 60% year over year growth; Achieved #1 managed vendor ranking of over 200 vendors.

Delivered $8m of revenue, in support of $30m license revenue, and $1B indirect revenue.

Exceeded financial targets; closed $10M+ agreement and $3M+ collaboration project.

Integrated joint business planning spanning a variety of core business systems pharmacy,

eCommerce, supplier collaboration, and including various supportive systems platforms data

management, cloud/virtualization, collaboration, unified communications, identity and access

management, development, search, content management, and personal productivity.

Supported client in building Center of Excellence capability groups.

Engaged onsite and offshore teams, and utilized various early adopter programs.

Baker Tilly Virchow Krause – $3.4B Global Accounting and Advisory Firm – Minneapolis, MN 2007

Director, Business Development

Strategy and execution for strategic alliance management, lead generation, and approach for developing

solutions.

Key Results:

Conducted cross regional practice sales and marketing assessment; blueprint for prioritizing focus

areas.

Created lead generation organization and supporting systems.

MARK HALVERSON PROFESSIONAL EXPERIENCE PAGE 3

Executed campaigns and expanded key strategic alliances.

Hotgigs (Jobs2web/acquired by Success Factors) Web based solution to manage staffing supply chain Minneapolis,

2006

MN

Chief Operating Officer

Responsible for all sales, service, and support functions.

Key Results:

Created foundational systems CRM, support, reporting; successful bringing first customer to

production.

BORN Information Services (acquired by Fujitsu) National Systems Integrator Minneapolis, MN 2002 to 2005

Sr. Vice President and General Manager

Managed a 25 person national sales organization with P&L responsibility of $50M, and led150 person ERP and

supply chain practice overseeing sales, operations, recruiting, and delivery.

Key Results:

Turnaround from losing 25% of revenue annually, to achieving financial targets and return to

profitability during very competitive and economic downturn market conditions.

Gross profit contribution of $10.5M on $28M revenue in ERP business.

Doubled supply chain revenue to $4.7M and added 24 new accounts.

Re organized sales organization and market approach resulting in ERP group signing several $2M+

agreements and increasing closed contracts by 50%; acquired over 30 new name accounts.

Created Microsoft relationship generating 60 joint wins, over $500,000 of revenue sourced from

Microsoft Consulting Services, and established the company as a preferred partner.

Executed telemarketing, marketing, and sales campaign resulting in excess of $2M in 7 months.

Created new service offerings enhancing revenue and delivery.

Established sales processes, reports, dashboards, and portals improving forecasting and insight.

Client satisfaction rating of 96%. Retained key employees in difficult cultural and market shifting

conditions.

ScoreCast (Rick Born Company) – Software Development and Technology Company – Minneapolis, MN1997 to

2002

President

Took over struggling start up. Successfully developed four products and created a premier brand in the

market.

Key Results:

Executed strategic agreements with the major organizations in the industry providing company unique

market positioning and distribution capabilities.

MARK HALVERSON PROFESSIONAL EXPERIENCE PAGE 4

Established multiple channel/distribution agreements and garnered 500+ customers in first two

years.

Technologies: Microsoft .Net; wireless, touch screen.

Forte Software – 3 Tier Object Oriented Develop, Deploy, and Manage Platform – Minneapolis, MN 1992 to 1997

Director of Sales

First field leader hired, created Central U.S. and Canada regions with revenue responsibility growing to

$19.5M.

Key Results:

Member of executive management team in strategic planning, setting product direction, go to

market strategy and alliances; created operations in Minneapolis, Chicago, Detroit, Dallas, and Toronto.

Manager of the Year 1995 and 1996.

Consistently exceeded financial targets; doubled revenues annually; 1995 = $4.6M (130%); 1996 =

$9.6M (150% of target, and 40% of company’s overall revenue).

Signed company’s first $1M+ agreement and multiple other multi million contracts including: Mfg

$1.6M, Telecom $2.2M, Pharmaceutical $2.2M, and Hospitality $1.5M.

Established Integrator/Partner Agreements with Andersen, EDS, E&Y, BORN, BSG, and others.

Oracle Corporation $37B Enterprise Software and Hardware Company – Minneapolis, MN 1989 to 1992

National Accounts Manager/Regional Manager

Managed operations for North Central Region marketing financial & manufacturing applications, database

mgmt, development tools, computer aided software engineering, consulting, and education/training.

Key Results:

Major Accounts MVP for 1992; consistently exceeded revenue targets; doubled revenues/salesperson.

Prior to 1988, various sales and management positions in software and technical sales at companies including

Computer Associates, (acquired Applied Data Research), System Industries, and Dictaphone

Corporation.

Education

BS, Business, School of Management, University of Minnesota, Minneapolis, MN

Practice Workflow and Re Design Specialist – MnHIT

Board Member TeamQuest (2005 – present)

$30M IT Service Optimization Software Company.

Professional Training

Huthwaite SPIN 2.0 selling

Franklin Covey – Sales Performance Solutions

MARK HALVERSON PROFESSIONAL EXPERIENCE PAGE 5

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