ADELAIDA FELICIANO

*** *** **** *****

Lakeland, Florida 33809

210-***-****

aceta9@r.postjobfree.com

JOB Objective: To demonstrated my wiliness to use my skill to be part of a company team member.

EDUCATION: Southern Careers Institute Business Account Specialist Certification 2013-2014

Bronx Community College Clerical/Typist Certification 1988-1989

American Business Center Data Entry/Word Processing Certification 1986-1987 PARTICULAR SKILL

PARTICULAR SKILL

Proficient in Microsoft Office, QuickBooks, Peachtree, Microsoft Excel, Microsoft Words, Microsoft PowerPoint

Fluent in Spanish-Translate, attention to detail and accuracy, organization skills, Team member, Customer Services skills.

WORK EXPERIENCE:

Feb. 2012-Mar. 2013 Conn’s San Antonio, Texas

Customer Services Representative-Account Collector

• Processed Payment via Major Credit Card

• Update customer billing information

• Review contract

• Set-up Services for Product

Feb.2008-Aug. 2009 ICT Group Lakeland, Florida

Customer Services Representative

• Responded to inbound calls

• Processed Payment via Major Credit Card or by Check

• Verified and Updated member’s Address

• Accounts renewals extended credit

• Advised on product recall

Jan. 2000-Feb. 2005 Marjon Specialty Foods Lakeland, Florida

• Generate and send out invoices

• Carry out billing, collection and reporting activities according to specific deadline

• Maintain accounts receivable customer files and records

• Process adjustments to accounts

• Collect data and prepare monthly reports

REFERENCE; Steven Carpenter 1-813-***-**** Security Supervisor Medco Corporation Diana Meador 1-407-***-**** Educator

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