Carol R. Jones

***** **** ****** **** #**** Houston,Texas 77029 832-***-****

Lancastercarol10@gmail .com

Summary customer service professional skilled in sales and training, problem resolution .Working service jobs has shown how important it

Is to a business to build a great relationship with clients.

Employment History

JC Penney Customer Service Specialist 2011 present

Fine Jewelry sales - opening credit applications, care plans(fine jewelry insurance, assisting customers in choosing a proper piece,keeping count of diamonds and gold,displaying, filing

Dot com desk- get dot com orders out of stock, place dot com orders,assist customers with tracking orders, assist with credit card issues, damage out defective merchandise, cashiering, sales, training new associates, answering main phone line, stocking. Inventory up keep, work

In various departments as needed.

Texas Orthopedic Hospital Communications Operator/Intake Specialist 2002 2011

Answer switchboard, call all codes, contact and keep a time response log for all on call personal, patient registration, contact maintenance for facility issues, programmed phones to patient care staff, answer call bell, discharge patients, brake down existing patients charts, change in patients status, admit new patients, train all new switchboard staff, proof read and correct charts, assisted house supervisor with duties, assisted the international office with patient scheduling.

Foleys Fine Jewelry Sales Person 2001 2002

Fine jewelry commission sales, cashiering, stocking, displaying merchandise, taking credit payments, keeping a client lead book, sending and receiving merchandise, sending off repairs

Bay Shore Medical Center Patient Access Rep 1999 2001

Patient registration,front desk answering phones,filing patient charts, bed board, collections,

Proofreading and correcting charts, take care of facility to facility transfers, out patient registration, medical record research, verifying insurance, work info desk,work E.R.,various duties as assigned by supervisor.

Sears Fine Jewelry Coordinator/ Assistant Ladies Manager 1993 1999

Setting a departmental goal, hiring and training associates, merchandising, scheduling associates, payroll, contacting vendors for special orders, taking and inventorying lay a ways,

Commission sales, keeping a lead book, shipping and receiving merchandise, keeping a invoice file, opening and closing store, finding applicable resolution for both facility and customer, worked cash room.

Before becoming fine jewelry coordinator/ladies assist manager,I worked briefly as the men’s assistant manager,several years in credit customer service,and numerous sale’s departments

Including electronics commission sales, shoe commission sales

Education

San Jacinto College North 2002

Nursing Assistant Certified

Vogue College of Cosmetology 1990

Hair styling, hair care, hair color, manicuring, massage therapy, facials,

Business management Certification

Bryman School 1980

Medical Assistant Certification

Bay Shore Medical Center 2002

Medical terminology course

Sears 1993 1999

Managerial and Security Training

Texas Orthopedic Hospital

CPR Instructor 2002 2011

Mary Kay 1995 2009

Ran a business

Computer Skills

Excel, Windows, Microsoft word, switchboard, fax, relay phone, copier, Access

meditech