Anelle Borrayo

*** **** * ******

Ontario, California 91764

acesxj@r.postjobfree.com

909-***-****

Profile

• Passion for helping others and providing exceptional customer service.

• Reliable, hardworking employee with the ability to quickly and effectively learn

new concepts and skills.

• Background includes customer support in busy call center environment as well as

managing a high-volume workload within a deadline driven environment.

Technical SKIL LS

• MS Word • MS Excel

• MS Office Suite • PowerPoint

• MS Outlook • Sage 50/Peachtree

• AS400/KBM • EpiData Software

• DBA / ERP • Office Publisher

• MAS90 • Autodesk AutoCAD

Education

Chaffey College

8/2010 – 5/2014, Chaffey College, Rancho Cucamonga, California

• MS Excel Certificate • Keyboarding Certificate

• Business management • Merchandising

• Office management • Microsoft Fundamentals

• Architectural H istory • In terior design certificate

WORK EXPERIENCE

Crew Leader Assistant

4/2010 – 6/2010, US Census Bureau, Riverside, California

• Learned the nature, scope, and objectives of each assigned field operation and

specific procedures to be followed.

• Assisted the crew leader to ensure work was completed according to procedures

and on schedule.

• Met daily with enumerators to assign work and conduct quality control on their

paperwork to ensure accuracy and completeness.

• Submit ted completed and acceptable materials to supervisor on a regular basis.

• Observed enumerators in the field, provided on-the-spot assistance, and

recommended additional t raining for low performing enumerators.

• Reviewed daily payroll forms for accuracy and completeness.

Customer Service Representative

10/2007 - 8/2009, Freeflow Spas, Ontario, California

• Order management for all US and international accounts for the company, with

complete follow through.

• Effectively supported all sales representatives in opening, managing and

maintaining accounts updated with necessary materials and/or information.

• Provided Technical support to dealers as well as consumers.

• Efficiently solved any and all customer inqui ries, complaints, concerns or general

challenges with the consumer and/or dealer.

• Responsible for the processing of Credit Factor approval/denials, credit card

charges and cash receipts.

Customer Service Supervisor

06/2005 - 7/2007, Sundance Spas, Chino, California

• Reported directly to CEO, Vice President and Director.

• Managed and created all department reports including department status and

activity reports.

• Efficiently solved all escalated consumer calls and acted as liaison between

consumer and upper management.

• Addressed all warranty related correspondence with proper resolution and

conducted Warranty Review Board meetings with management.

• Supervised 8 department employees, to whom I provided t raining and support,

p rocessed performance reviews, held weekly department meetings and handled

personnel issues.

Owner / Artistic Baker

04/2005 - 1/2007, Nelly’s Sweet Creations, Pomona, California

• Creator, manager and primary staff of business.

• Handled all operations including customer service, marketing, sales, accounting,

i nventory control, order management, scheduling and order fulfillment.

• C reated and maintained business website.

Executive Sales Assistant

11/1997 - 3/2005, Staub Metals Inc., Paramount, California

• Processed, maintained and supported all national western state accounts.

• Assisted Sales Executives in all aspects of account management, dealer inquiries,

order entry and maintenance.

• Worked independently and efficiently in supplying clients with order, shipping or

account status.

• Communicated to CEO, CFO, Sales Executives and Accounts Receivable personnel

of all charge backs, RMA’s, damaged inventory and daily sales.

References

Available Upon request.

Contact this candidate