Sarah Lopez

Belton, TX

acesvd@r.postjobfree.com - 254-***-****

WORK EXPERIENCE

Account Service Representative

Sprint - Temple, TX - October 2010 to March 2014

Responsibilities

Retention call center: take inbound calls, retain customers, sales, assist as support for escalations and support

for supervisor when out, assist in training for new hires.

Accomplishments

April 2013 top performer, SME certification

Skills Used

Bilingual, managed to take escalations and de escalate customers at risk. Make good judgment call when

dealing with customers. Self efficient and maintain and keep up with daily, weekly and monthly goals.

Administrative Assistant

Scott and White - Temple, TX - October 2005 to October 2010

Responsibilities

Maintain calendar; makes necessary arrangements for appointments, meetings, seminars, conferences or

travel. Answer and screens phone calls for the department; route calls, record messages. Greets visitors,

guests and patients and provide assistance. Accurately and rapidly edit and type a variety of confidential

correspondence and documents; effectively composes other routine correspondence, forms and charts.

Complete reports, statistical data, charts, graphs and tables; reviews and analyzes reports to determine

appropriate action or refers to management for review.

Skills Used

Multi task, computer skills with Microsoft excel, power point, outlook, word, access, vizio.

EDUCATION

AA in Criminal justice

Temple College - Temple, TX

2002 to 2004

SKILLS

Bilingual, Spanish and English

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