Hanan Alnaji

Objective

My objective is to gain experience as an administrative customer support clerk in order to further my future career in the

customer service field.

Experience

April 2013 – Present

A+ Floor 4 U Katy, TX

Office Administrator

Provides administrative support to sales professionals including invoicing estimates

Enters all data for customer information including address, contact rates, and inventory supplies

Prepares meetings with sales representatives for new product demonstrations

Contacts customers for follow up and satisfaction surveys

Maintains customer service in regards to complaints and compliance issues

Assists office manager with accounting, including payroll, contract rates, and inventory supplies

Maintains and orders office and product supplies

Provides sales when necessary, including assisting customers with final decision making

January 2011 – April 2013

Armstrong McCall Supply Cypress, TX

Administrative Retail Clerk

Entered all customer information in system files

Answered multi-phone system for all departments

Balanced daily accounts including daily cash and charge submissions

Maintained customer files in an orderly and confidential manner

Provided excellent customer service, including but not limited to customer complaints

Organized new product launches and followed each product until available for sale, ensuring regulatory

compliance and documentation

Ordered, tracked, and monitored inventory of supplies

September 2010 – December 2011

Massage Envy Houston, TX

Office Receptionist

Maintained and updated client files

Answered multi-phone lines

Maintained office schedule including client and office calendar

Provided check-in/out of clients to rooms

Maintained customer satisfaction reports

Created new office processes

Accurately collecting information and personal details about patients

Education

2005-2008

Cypress Woods High School Cypress, Texas

Diploma

Technical Skills

Software Microsoft Office, including

Word, Outlook, and Excel

Hardware Operating fax machine, copier, scanner, etc.

Phone: 713-***-****

25834 Riverside Creek Dr.

Richmond TX 77406 Email: acestz@r.postjobfree.com

References:

Name Title Year known Contact Number

Elizabeth Aguirre Administrative 2011-2014 713-***-****

Retail Clerk

Frances Phillips Shampoo tech 2009-2011 713-***-****

Emily Palacios Office Receptionist 2010-2011 713-***-****

Armando Solis Inside sales 2012-2014 832-***-****

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