EMILSY GONZALEZ

**** ******* ****** #**** **********, Fl 33414 •Cell 850-***-****

e mail : acessv@r.postjobfree.com

Objective

A dedicated administrative assistant seeking a challenging position with an organization in which my credentials, education and work

experience will be utilized.

Summary of Qualifications

• Dedicated professional who is able to adapt to time essential deadlines, planning, organizing, and coordinating daily

activities.

• Detailed oriented with the ability to maintain numerous logs for organizational, data entry, document retrieval and

accountability of files.

• Strong customer service skills allow me to interact with all types of individuals. Bilingual; English/Spanish

• Acted as liaison between upper levels of management officers and department’s personnel.

• Knowledge of Windows environments; Microsoft Word, PowerPoint, Outlook, Internet Navigation, and State Reporting

Data Management systems (Unicare).

Education

AIU Online Courses Business Management

Stella Marquez High School Degree High School Diploma Salinas, PR

Related Coursework

• Typing and Clerical Support • Managing Computer Data Systems

• Logical Thinking • Customer Service Support

• Human Resource Management • Administrative Development

• Business Management • Bilingual Classes

Experience

8/2012 Present Tallahassee Memorial Healthcare

Tallahassee, FL

Insurance Verification Specialist

• Scheduling patient’s appointments.

• Answering phones.

• Checking in and out patients.

• Receiving and sorting incoming Faxes

• Collect and log patient’s co payments.

• Scan documents into patient’s chart.

• Referrals and authorizations.

• Coordinate providers schedules

• Block meeting times for providers

4/2012 8/2012 Dr. Vivian Charneco

Kissimmee, FL

Medical Assistant

• Take and record patient's vitals and drug tests.

• Scheduling patient’s appointments.

• Answering phones.

• Checking in patients.

• Receiving and sorting incoming Faxes

• Collect and log patient’s co payments.

• Scan documents into patient’s chart.

• Medication authorizations.

8/2011 4/2012 Orthopedics Associates Of Osceola

Kissimmee, FL

Front Desk Receptionist

• Opening and updating patients into SRS System.

• Scheduling and confirming patient’s appointments.

• Answering phones.

• Checking in patients.

• Receiving and sorting incoming Faxes

• Collect and log patient’s co payments.

• Scan documents into patient’s chart.

• Insurance and Worker’s Compensation authorizations.

9/2010 8/2011 Cardiovascular Associates Kissimmee, FL

Scheduler

• Opening and updating patients into ECIS system.

• Scheduling and confirming patient’s appointments.

• Answering phones.

• Checking out patients.

• Maintaining Doctor’s orders up to date.

• Interoffice communications.

7/2007 – 7/2010 Park Place Behavioral Healthcare Kissimmee, FL

Outreach Coordinator

• Responsible for training and supervising therapist on all state reporting insurance requirements and completion of Florida

State forms.

• Verify and correct entry of clients data, registrations, billing logs, programs, diagnosis by clients programs and

scheduling

• Client’s appointments into Unicare computer application system for eligibility and state reporting guidelines.

• Verify Insurance, request and input authorization for services, run Medifax for Medicaid clients.

• Track School Referrals for Safe School/Healthy Student Grants and assign clients to therapist.

• Train staff and process all state reporting documents, find errors and make corrections to be submitted to the state for

proper funding.

• Acted as liaison between Osceola County School Personnel, children therapist and Director of Children Programs.

• Conduct training sessions as needed for all new staff as well as train current staff members when there are changes for

state reporting requirements or when staff personnel may need refresher training because of performance issues.

• Participate in all of Osceola County Outreach Activities

• Order all Mental Health reading material for Activities

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7/2007 –8/2008 Park Place Behavioral Healthcare Kissimmee, FL

Day Treatment Coordinator

• Responsible for all of the offices communications: internal and external correspondence, minutes, reports and press

releases in coordination with the Florida’s States insurance agency.

• Prepared periodic and special reports based on personal data in order to verify qualification for benefits in accordance to

client’s needs.

• Manages mail and telephone requests of prospective clients and family members.

• Responsible for purchases and office expense reports for office supplies.

• Entered and updated computerized data of payments received by clients.

7/2005 – 6/2007 Park Place Behavioral Healthcare Kissimmee, FL

Out Patient Receptionist/Front Desk Receptionist

• Organize and maintain the filing system.

• Coordinate and schedule meetings.

• Make and cancel appointments for medical and therapy departments.

• Input and updated computerized data of payments received by clients.

• Screen Out Patients Substance abuse clients for eligibility.

11/2004 – 12/2005 Osceola Regional Medical Center

Kissimmee, FL

PBX Operator

• Responsible for customer service.

• Answer phones, monitor alarms, call codes and manage overhead pages for

doctors and patients.

• Maintained merchandise inventory.

• Organized and maintained filing system.

11/2000 – 6/2003 K mart

Kissimmee, FL

Manager

• Provided customer service, problem resolution, organizational and communication skills.

• Preformed claims and credit, restaurant and front end manager’s duties.

• Responsible for the handling and computing of correct amount of money tendered.

• Ensure a safe, clean and pleasant retail environment for customers.

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