Amr Ibrahim

Tel. : 480-***-****

E- mail : acessd@r.postjobfree.com

CAREER HIGHLIGHTS:

Having more than 14 years of IT experience. Extensive hands on experience and exposure to

netw orking and system administration.

Experienced in designing and implementation of LAN/WAN to different enterprise and Service

providers customers

High End routers A SR9k,CRS1,3,ASR1k,GSR12K,7600,6500, All n exus p roducts

(9000,ACI,7000,6000,5000,2000,1000v)

V Mw are ESX/ESXi design and implementation experience

Design, implementation and troubleshooting experience in Cis co Unified Computing System

( UCS), and Cisco Data Center Netw ork (DCN), cloud c omputing, Netw ork V irtualization,

OpenStack, Opendaylight, and SDN

Configuring and Troubleshooting Routers, Switches, Firewalls, Servers and most network

elements

• Configuring and Troubleshooting Voice Gateways, CUCM, Unity, Presence and Contact

Center

Hands - on experience in Cisco, Alcatel and Nortel products

Extens ive experience on netw ork technologies e.g. Routing, Sw itching, MPLS, Security, QOS,

M ulticast and Voice

Worked proactively w ith many different customers as Netw ork, System and Pre sales engineer

Project m anagem ent and have the ability to w ork w ell as a team member or as an individual under

deadline pressure, eager to share information, committed to continuous learning, skill development.

Experienced in System Administration of Window s, Exchange and SQL servers

Programming : Java,Python,JSP,ASP.net

CERTIFICATES

3x CCIE( R&S,SP,Voice) 29154

CCIE DC w ritten exam, planning to take lab exam in July

IOS- XR WWSP certified

Data center Netw ork/Unified Computing System WWSP certified

CCNP( Cisco Certified Netw ork Professional)

CCSP(Cisco Certified Security Professional)

CCNA (Cisco Certified Netw ork Associate)

MCSE (Microsoft Certified System Engineer)

Lucent WAN Technologies

A lcatel 7x50 SR Introduction and Services Implementation

SCJP (Sun Certified Java Programmer)

Instructor led Courses Attended

1. Deploy, Maintain, and troubleshoot cisco IOS XR ( DMTXR)

2. Cisco ASR 9000 Aggregation Services Series

3. Cisco ONS 15454 SDH Turn UP, Test, Provisioning and Operation

4. A lcatel 7x50 SR Introduction and Services Implementation

5. MCSD (Microsoft Certified Solution Developer)

6. Many Cisco 2 days hands on and Partner training on New technologies

WORK STATUS: US Citizen

EDUCATION

2001- 2003 Higher Diploma in Telecommunications (National Telecommunication Institute), Cairo, Egypt

1994- 1999 Bachelor's Degree of Telecommunications and Electronic Engineering, Faculty of Engineering,

Cairo University, Egypt

EXPERIENCE

Ep lus Inc., CA 10/2013- 07/2014

Solutions Architect/Presales Engineer

- A rchitected different c ustomers netw orks( Vmw are, A pple, TelePacific)

- UCS/ Data Center design, migration, upgrade, all nexus product nexus 9000 ACI, 7000,6000,5000,2000

- Design and Architect Customer netw ork to implement new hardw are, softw are or new features

- Building BOMs, LOE and SOW

- ISP design, implementation and troubleshooting experience

- Most of Cisco Products in High End routing, Data center, Service Provider, and Enterprise

Cisco Systems, CA 10/2008- 10/2013

Netw ork Consulting Engineer

Part of Advanced services team

- Service Provider design, implementation and troubleshooting experience

- Proactive Engineering to different customers( Global crossing, Internap, EvolveIP, Frontier, Windstream,

Salesforce, BlueRidge, Cableone, US Signal, Syn iverse, TDS, BITS Comm and several other customers to

achieve stability, efficiency of their netw ork

- UCS/ Data Center design, migration, upgrade

- Discussing and generating several reports including: Softw are Infrastructure Analysis, Softw are Security

A lert (PSIRT), Best Practice Configuration Analysis, Syslog Analysis, Field Notice Proactive Advisory,

Hardw are EOX, Custom Configuration Analysis

- Design and Architect Customer netw ork to implement new hardw are, softw are or new features

- Troubleshooting and w orking closely w ith TAC engineers to fix any ticket customer generate

- Migration from IOS to IOS XR/XE/NexusOS

- Features: IPv6, MPLS( L2VPN,L3VPN),QoS, IP multicast, security

- Hardw are: 6500, 7600, ASR 1k, ASR 9k, CRS- 1, CRS- 3, 10K,12k(GSR),3400,37 50,Nexus family (5k,7k, 2k,1kv), UCS chassis

- CPOC (cisco proof of concept lab), created and helped in several CPOCs for customer testing)

- Presales: Worked closely w ith Account team and Sales team to sell Cisco products and to show customer

s everal new products and new features

- Customer Netw ork health check/Assurance Services

- Used and configured IOU/XR4U/XRVR emulation for several Customers testing

Countryw ide Financial ( Bank of Am erica), TX 04/2008- 10/2008

Netw ork Engineer

Devices Cisco 7200- 2800 routers, sw itches cisco 6500, Nortel 8600, 5000 series, Big IP F5

- Port adds/moves/changes and Duplex changes

- V RRP changes - V RRPs configurations provide redundant load balancing capabilities. - Device access

f ailures

- Sw itch/Sw itch blade addition - Code Upgrade.

- Router Maintenance.

- Upgrade netw ork from Frame Relay to MPLS

- Pow er Redundancy

- Remediation - Remediation of systems that can be salvaged and made to adhere to company standards,

expectations and business objectives.

- A udits and Compliance - To further define Countryw ide Netw ork standards and ensure those standards are

in place, adhered too and documented. To provide an audit trail demonstrating the validity of the complianc e

data presented and the steps taken for r esolution. Demonstrate the ability to proactively analyze, predict and

c orrect incident trends based upon a specific facility compliance data review

- Using different Traffic Analysis tools Wireshark, concord eheatlh, netscout, sitescout and Opnet

Citigroup,TX(Contract) 04/2008- 08/2008

Netw ork Engineer (night shift)

Part of Migration teams responsible of consolidating Citigroup Data Centers

- Responsible for doing any changes, upgrading, decommissioning on any netw ork devices including

and not limited to all kind of Cisco routers ( up to 7600) and sw itches( 3500,4000,5000,6500),load

balancers F5, Terminal servers, concentrators, Firew alls etc.

- Troubleshooting and testing after every change that occurs in the netw ork

Alcatel- Lucent, TX(Contract)

Netw ork Engineer 03/2007- 03/2008

Part of Engineering team in AT&T IPTV Lightspeed project, projected to have 2 million custome r in

50 sites over USA

Responsible for c onfiguring routers IOS including BGP,MPLS,OSPF and IP multic ast

-

s witching and routing in different sites, each site consists of a 12X routers plus 4X firew alls

to be delivered to AT&T

- Responsible for configuring and Implementing and troubleshooting QoS( IGMP,PIM) on all

IPTV netw ork for New Netw ork releases

- Responsible for delivering of G6/GPON connectivity to 7x50 configuration and

documentation

- Responsible for Delivering new netw ork release configuration inclu ding all new changes in

s everal phases to be delivered to AT&T

- Delivered configuration for VHO site migration for channel grow th and Service group gro w th

including( couple of Firew alls, servers, 7450 sw itch, 7X50 IOM cards)

- Worked on most of the Alcatel 7x50 technologies as VPLS, IES,VRRP and VPRN services

- Good know ledge of Lightspeed project architecture

01/2006 – 02/2007

JDA Softw are Inc., AZ

Netw ork Engineer

• Identifying and solving several netw ork problems from the client side in different Cisco sw itches

platform 3500 xl, and 4500 series using IOS and CatOS

• Identifying and solving several Security problems in different locations on PIX 525 firew all

• Defining several ACL to manage the traffic flow through the company

• Connecting several clients using Cisco V PN concentrator 3000 series

• Responsible for the day - to- day netw ork problems

• A dministration of JDA Global Exchange infrastructure consisting of several exchange severs located

internationally UK, Australia, India, US( AZ,TX,MD and Atlanta)

• Managed a Project for integrating messaging system Lotus Notes for Manugistics company and the

exchange environment of JDA having a total of 4000 users combined

• Managed, Implemented and solved various problems related to SPAM and Viruses through the

c ompany

• Creating Policies,Address list and (resource, conference, user) mailboxes for users Implement ing

Secure communication and Encrypted emails

• Managing and Administrating 250 users on BlackBerry server.

• Responsible for day - to- day for supporting and troubleshooting of netw ork and servers problems

• Managed and Administered Window s Active Directory

08/2005 – 12/2005

Honeywell, AZ (Contract)

System Engineer

Main role, responsibility of CANDA and Latin America sites for User’s mailbox migration,

Exchange 5.5 server Decommissioning and Site Collapsing adding to that

• Managing, Installation and Troubleshooting of tw o exchange clusters each contains seven nodes

• Black Berry server administration,Troubleshooting, installation version 3.6 /4.0

• Managing and troubleshooting several Dell servers including 1850,2650,6600

• Used Quest EMW Project Manager to create jobs for server migrations

• Responsible for day - to- day for supporting and troubleshooting users problems after migration of

their mailboxes occurs on Outlook 2003 and Blackberry device

• Installation and troubleshooting of different applications for the SAN for e.g. EMC Pow erpath,

HBAnyw are and Navisphere (CLI and agent)

• Installation, troubleshooting and configuration of different applications for e.g. GroupShield 6.0

f or Microsoft Exchange Server, Outbreak Manager, and NetIQ (server and agent) User support

on w indow s 2003 Active Directory

03/2005 – 07/2005

Rescuecom, NY

System Engineer

• Working w ith Application monitoring team to gather critical data and identify major problems

affecting the performance of LAN, WAN.

• Designed and implemented few LAN/WAN architecture

• Configured and Maintained different CISCO routers and LAN Sw itches to connect different sites

using MRTG

• Managing Traffic w ith Access List - IP Standard and Extended Access List to control access that

help to filter unw anted packets and used to implement security policies.

• Troubleshooting hardw are, softw are & netw orking related problem.

6/2002 – 12/2004

Library of Congress - Cairo Office, American Em bassy, Egypt

Netw ork Engineer

Managing and monitoring of LAN w ith 60 nodes and 10 servers

Designed and Implemented LAN by interconnecting Sw itches and extended Sw itched

netw ork w ith virtual local Area Netw ork (VLAN).

Configuration of the office Cisco r outers and sw itches.

Monitors the performance of the telecommunications links, reports malfunction to

Embassy personnel or communicates directly w ith ISP’s to diagnose and correct problems

expeditiously Configured WAN links

Utilizing Security using Access lists and rou te maps

Designed and implement simple to complex TCP/IP based netw orks including Subnet,

Private Addressing, NAT, VLSM.

Configuring, maintaining and administrating w indow s 2000 server as o Web Server/Active

directory /DNS Servers/RRAS Server /FTP Server/ File Server/DHCP servers

Implemented System and Group policies for all users in Window s 2000 Active Directory.

Installation, problem and performance troubleshooting of Disk Mirroring, RAID 1 and RAID5.

Documented existing netw ork designs and hardw are

1/1999 – 1/2000 &6/2001 – 6 /2002 Netw ork

Nile - Online Telecom munication Com pany, Egypt

Engineer

Part of engineering team consisted of six engineers w ho w ere responsible for:

Monitoring Nile online Cisco routers 3600, 7200 series using MRTG and Whatsup Gold

s oftw are

Configuring RPMs Modules in MGX Cisco Sw itches on more than 70 POPs connecting each

other to form the NOL WAN netw ork using ATM PVC

Configuration of routing protocols include and not limited to EIGRP and BGP on routers

Configuring route maps, prefix list, access lists to manage security

Configuring 2600, 1700, 1600 Cisco routers series for client frame relay PVC connection

Configuring DSL andE1 lease lines for customers

Configuring ISDN for customers as a backup line

Connecting several sites using VPNs

Design and Planning of Data Netw orks for c ustomer’s Pre- sales and Integrated Solution

Research and development of different WA N and LAN

Provision to customers.

technologies w orked in 24X7Environments.

1/2000 – 3/2001

Arab International Optronics (Ministry of Defense), Egypt

Netw ork Engineer

A dministrated and Maintained Window s the f acility computer Netw ork.

Providing support to all kind of user netw ork problem

Troubleshooting Active Directory, domain issues, logon account problems, Netw ork issues,

and various day routine problems by checking the Event View er.

Migrated users from one domain to another domain s upported Window s2000/NT based

netw ork.

Configuration of DNS, WINS and DHCP on Window s 2000.

Installation of SQL Database Server on Window s NT server 4.0 & Configures different

c lient’s.

Installation of Raid levels like Disk Mirroring, Disk Duplexing & Stripe set w ith Parity.

Installation of Microsoft proxy 2.0 on Window s NT server 4.0 & Configuring different client's

f or w eb access.

Upgrading systems from 9x/N.T 4.0 to w indow s 2000 professional

Upgraded from Office 97 pro to Office 2000 Small busine ss edition. Applied Win 2K Service

pack 2 for all Servers and Workstations.

Diagnosing and troubleshooting various hardw are and softw are conflicts.

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