I’Esha Scott

*** ******** ****, **** ***, Warren, Ohio 44485

Phone 330-***-****, Email: acessc@r.postjobfree.com

Business Qualifications

Hands-on professional manager focused on sales and customer service. Current

knowledge of marketing and social media practices. Successful track record of business

expansion, hiring, training and managing staff in the auto rental industry. Customer-

service oriented with demonstrated communication and leadership capabilities. Driven to

succeed by strategic vision, with resourcefulness and the ability to see projects through to

completion.

Professional History

Office Assistant

Polvika International, AIM National Lease September 2013 –Present Warren, OH

Data Entry, Clerical, Invoice, Accounts Receivable, Spreadsheets, Microsoft Excel,

Microsoft Word, Answering Phone services

Pharmacy Technician Niles, OH

Giant Eagle Pharmacy, January 2013 –September 2013

Patient Customer Service, Medication Terminology, State of Ohio Board Certified

through Giant Eagle, Data Entry Prescription, Medical Billing and Coding

Manager Detroit, MI

Hertz Local Edition, November 2007-May 2011

• Extensive professional experience in Rental Car Service Management in the following

positions of increasing responsibility: Customer Service Rep, Assistant Manager,

Manager.• Oversaw all aspects of customer service operations for Hertz Car Rental

(profit and loss responsibility being key).• Hired, trained, supervised, evaluated, and

terminated employees.• Managed inventory control and quality control of rental

agreements and auto fleet.• Maintained excellent customer service with regular clientele

and new patrons.• Used customer input to update local promotions and design targeted

marketing efforts. • Enjoyed multiple successes via promotions and performance-based

recognition.

Professional Organizations &Memberships

• Founder/President of S.H.E community organization participating Informative events,

Volunteer community actions in Trumbull County, OH

• Community Volunteer Council ( CVC ) providing food, clothing & life necessities for

the local

Workshops

• Financial Advising (Detroit, MI),2011

• Educational job training (Detroit, MI),2009

• Point of sale training & workshop (Detroit, MI)

Education

Wayne County Community College

Completed Certificate Program Emergency Medical Tech, January 2006-May 2006

Wayne State University

History, August 2003-May 2005

Warren G. Harding High School

Diploma 4.0 GPA, August, 1999-June 2003

References available upon request

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