Marius Wilfried Yapi

*** ******* ***** ***

Atlanta GA 30329

404-***-****

acesr4@r.postjobfree.com

WORK EXPERIENCE:

Incomm Merchant services August 2011 to now

Assist Merchant Service Representatives with any Cardholder issues in order to ensure prompt

and satisfactory resolution

- Answer inbound customer service phone inquiries

- Provide timely, accurate, and courteous responses to a number of FAQs

- Document Cardholder Merchant Service activities

- Follow Escalation Event procedures in the absence of a supervisor

- Answer inbound customer service email inquiries related to InComm products

- Meet reporting requirements as designated by InComm Management

- First point of escalation for escalated issues

- Other tasks and responsibilities as assigned

Sam’s club overnight associate January2011-August2011

Essential Functions

Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and

organizing product displays, removing damaged goods,

signing and pricing merchandise appropriately, and securing fragile and high-shrink

merchandise.

Receives and stocks merchandise throughout the Facility, and organizes and maintains Facility

by following Company procedures, utilizing

equipment appropriately, merchandising, and completing paperwork, logs, and other required

documentation.

Maintains safety of Facility by following all safety standards, procedures, and guidelines

including conducting safety sweeps, following proper forklift

spotting procedures, following proper procedures for handling and disposing of hazardous

materials, following Company steel standard guidelines,

and correcting/reporting unsafe situations to Management.

Maintains the Sales Floor in area of responsibility in accordance with Company policies and

procedures by properly handling claims and returns,

zoning the area, arranging and organizing merchandise, and identifying shrink and damages.

Follows Company policies and procedures related to Freezer/Cooler area by complying with

food handling policies, following Cold Chain procedures

when stocking merchandise, cleaning freezer and cooler windows and spot boxes, and

monitoring freezer and cooler fans, drains, and doors for

proper operation, and reports issues to Management.

Follows Company policies and procedures for the Grocery area by monitoring food/merchandise

quality, product rotation, code dating, product

recalls, and sanitation standards, correctly merchandising grocery categories, ensuring prominent

display of promotional and seasonal

merchandise, and stocking, zoning, and cleaning the Department

Alpine Access January2011- March2011

Customer Care Professional (Microsoft Xbox 360)

Bilingual Call Center customer service (French –English)

Responded to requests for technical assistance in person, via phone, and electronically

Diagnosed and resolved technical hardware and billing problem for Xbox 360

Researched questions using available information resources

Administered Help Desk software

Redirected problems to appropriate resource

Identified and escalated situations requiring urgent attention

Tracked and routed problems and requests; documented resolutions

Prepared activity reports

Stayed current with system information, changes and updates

Education

DeKalb technical college Networking

Skills

Software: Microsoft Office, SAP, Java, Adobe

Speaking writing Fluent In French and English

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