• Anay Rodriguez ***** sw ** ave 786-***-****-305-***-****

OBJECTIVE :acespf@r.postjobfree.com

Secure a position bilingual with a well established organization where my management

skills in customer service can be utilized to improve customer service satisfaction.

Skills

• Excellent writing, verbal and organizational skills with a high attention to

detailsProficient in Microsoft Word, Excel, PowerPoint and Visio

PROFESSIONAL EXPERIENCE

Home Depot, Miami, FL 1989 - Present

Pro Account Sales Associate, 2011 - Present

• Dedicated Import/Export personnel who deals with long-term international clients

with distribution needs

• Maintain consistent communication with the clients in order to ensure full

transparency of all orders requests

• Economically improve the transaction for the client’s financial needs.

Customer Service Representative, Book Keeping Associate 2005/2010

• Consistently exceeded sales of over $30,000 on a weekly basis which contributed

in securing the bottom line.

• 25 + years experience in sales and superior customer service

• Handle large amounts of currency clients and retailer.

Special Sales Expeditor, 2002/2005

Extremely productive in a high volume environment

Specially skilled in complaint handling & conflict resolution

Specialty Department Supervisor, 2001/2002

Respected leader and builder of customer-focused teams

Specialty Service Associate, Kitchen and Bath Designer, 1992/2001

Instilled a shared, enthusiastic commitment to customer service as a key driver in

attaining company goal.

Front End Supervisor, Staffing Scheduler, 1990/1992

Manage daily supervisory operations

Implemented staffing schedule for entire store which was flexible and met optimal

staffing for the changing demands of customer needs for each department.

Cashier, 10/1989 to Present

Excel in high paced environment with accuracy

ACHIEVEMENTS & ACCOMPLISHMENTS

Achieve high customer satisfaction rankings, 1989-Present Year

Reached $1 Million in sales for 3 consecutive Years during part-time status, 2011

Lead by example and ensure the execution of all corporate policies,1989- Present

Year

EDUCATION & TRAINING

Sunset Senior High School, Miami FL, Graduated 1990

Certification in Kitchen and Bath Design, Year

Front-End Customer Service

REFERENCES AVAILABLE UPON REQUEST

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