Jonathan R. Wray

Home: 614-***-**** Cell: 614-***-****

**** **** **** **. ******, OH 43017

aceso5@r.postjobfree.com

Summary:

Jonathan is a highly motivated executive with 17 years of experience leading

projects, teams and change in support of Fortune 50 customers as well as

small commercial business. Jonathan is a strong communicator who provides

clear vision and direction to clients and employees alike.

Core Competencies:

Executive Leadership Project Management Technical Operations

Network Management Budget Development Sales Engineering

Career Development Analytics Process Development

Sales Support Technical Staffing S LA Attainment

Technical Leadership:

Managed Router VoIP Services Managed Security

Network Monitoring DOCSIS/HFC Global Networks

Financial Networks WiFi Solutions Change Management

Experience:

January 2007 to February 2014

Time Warner Cable Business Class - Grandview, Ohio

Director of Operations Support

• Directly supported 30% year over year revenue growth each of seven

years with Time Warner Cable

• Project Manager - Organizational change; set up and deployed new

support organization

• Process Manager/Team Leader Operations Support Center - Call

center design and deployment

• Contractor Manager - Contracted and Midwest vendor relationships

• Call Center Manager - Team manager, supervisors and 25 specialists

for field services in 11 states

• Systems and Process Migration Leader - Integrated Insight Business

teams, process and tools into TWC following acquisition

Jonathan R. Wray

Home: 614-***-**** Cell: 614-***-****

5423 Tara Hill Dr. Dublin, OH 43017

aceso5@r.postjobfree.com

Interim Director of Market Development

• Project Manager - New organization launch

• Program Manager - Managed 17 Project Managers in the Midwest

Region

• Process Development - Network Expansion and Engineering Team

Service Delivery Director

• Ensured all installation activity was on time

• Ensured Network Expansion growth to reach targets

• Hired additional contractors to support Network Expansion

• Developed job descriptions, leveling and hired

o Managers

o Project Managers/Coordinators

Integrated Insight Markets into TWC process and tools

Director of Operations

• Project Manager

o Building move

o Regional customer call center deployment

o Launch of Midwest provisioning organization

o New product launch

o Huntington Park Public WiFi Solution

o Scioto Mile Public WiFi Solution

• Operations Executive

o Managed Field Engineering, Project Management, and break/fix

for Ohio’s largest customers

o Provided budget development for regionalization efforts

o Managed Midwest Support Center

o Managed Midwest Provisioning Center

o Service level attainment

o Capital and expense budget attainment

o Sales Operations Executive

o Midwest Region Award for enabling sales though superior

customer service and innovation

o Managed a team of 100+

o Sales Engineering

o Post sales project management

o Customer relationship management

Jonathan R. Wray

Home: 614-***-**** Cell: 614-***-****

5423 Tara Hill Dr. Dublin, OH 43017

aceso5@r.postjobfree.com

August 1997 to January 2007

AT&T - Durham, NC & Dublin, OH

Director, Front End Service Delivery

• AT&T Leader’s Council Award winner given to top 1% of company

employees

o Relationship Executive

o Managed the largest AT&T customer, JPMorganChase

o Managed outsourcing engagement for Lexmark International

o Maintained revenue in excess of $400 Million

o Lead an international team of direct reports in seven States as

well as the UK, Australia and France

• Project Manager

o MPLS Deployment for Lexmark International network,150

locations in multiple countries

o VoIP Design and Deployment for Lexmark International, the

largest Cisco VoIP solution globally at the time (150 locations

and 10,000 users)

o Managed budgets in excess of $20 million

• Operations Service Director

o Bank One Heroic Effort Award Winner

o Managed a team of 71 people supporting outsourced client

networks

o Honeywell, Sun Microsystems, GM, Delphi, Visteon, Stanley

Tool, IBM, Lexmark, MISO and Acer

o 24x7x365 incident management, change management and

engineering

o Worked with customers to ensure the best possible network

design and monitoring to deliver to the most stringent SLA’s

• Disaster Recover and Site Incident Coordinator

o Managed all DR testing and certification for Dublin Global Client

Support Center

o Wrote and performed DR drills

o Managed process changes and upgrades

Jonathan R. Wray

Home: 614-***-**** Cell: 614-***-****

5423 Tara Hill Dr. Dublin, OH 43017

aceso5@r.postjobfree.com

Operations Manager - Tier 3

• Lead the technical and management aspects of the team charged with

24x7x365 monitoring, implementation and change management of the

MasterCard International network

• Implemented a summarized EIGRP network in 80 countries to more

than 2000 locations

Voice Network Management Associate

• Managed 104 Lucent G3r and G3si switches in support of United

Health Care call center systems and corporate locations

Education/Training:

• Master of Sciences – Ball State University Center for Information and

Communications Sciences

o Major: Information and Communication Sciences

o Ball State University CICS Alumni Hall of Fame

• Bachelor of Arts – Ball State University

o Major: Telecommunications

o Minor: Management

o Minor: Psychology

• Lean 6 Sigma White Belt

• Lean 6 Sigma Black Belt pending 4/25/14

• DDI Leadership Fundamentals – OSU Newark Campus

• AT&T Leadership Development Program – Center for Creative

Leadership

• Cisco Route/Switch Courses including

o BCMSN

o Security

o BSCI

o ICND 1 & 2

o LAN/WAN Basics – Global Knowledge

o AT&T LAN/WAN Boot Camp

Contact this candidate