Jacqueline Ashleigh Davis

acesnd@r.postjobfree.com u Cellular: 646-***-****

TECHNICAL SKILLS

Platforms: Microsoft Windows XP/7/8, MAC OS X, Android, iOS, Blackberry, Windows 2003/2008 Server, Ubuntu (Linux)

Software: Microsoft Office Suite, Adobe Photoshop, Acrobat Pro, Adobe Dreamweaver, Adobe InDesign, Adobe Premier, Adobe Fireworks,

VMware, Avid HD, Final Cut Pro, iMovie, iPhoto, Google Apps, Ghost, VMWare, SAP, Dameware, Track-IT, Spiceworks

EDUCATION

New York Institute of Technology, New York, NY

Bachelor of Arts Degree, 2008, Major: C ommunication Arts ( Med ia Studies, TV Radio Production )

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NPower NY-Technology Service Corps, 2010, Brooklyn, NY

Eighteen-Week training program in Computer Fundamentals, Hardware, Networking, Web, Microsoft Office, Certification Test Prep

Technical Certification, 2010, Certification: M icrosoft C ertified T echnical Specialist - W indows 7

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EXPERIENCE

Marcum LLP, New York, NY 05/13 – Present

Service Support Technician - Level II

Helped Marketing department with various small projects; Microcap Festival; Promotional and tech support.

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Desktop Service and Remote Support (Dameware/Track-IT); Account Manipulation via AD as well as creation on several different platforms

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Toner Replacement; Windows XP to 7 Migration; McAfee Encryption; Mergers; Mobile Support (Android/iOS/Blackberry Admin)

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Support on Various Accounting Software (Quickbooks 2010-2013, Quicken, ProSystemFX Engagement, GoSystem Tax RS, GoFileRoom, IDEA)

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Meeting setups; Ghost Imaging, System Builds & Deployment; Rotating On-Call schedule; Virus Removal; Citrix; Cisco VPN; Cisco Phones

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Hardware Installations; WinINSTALL; SCCM; Supporting 200 In-house users Over 2500 Remote users over several offices; Mac OS support

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Local Initiatives Support Corporation via Tekmark Global Solutions, New York, NY 08/12 – 05/13

Help Desk Consultant/Tech Support/Client Services

Provided technical end-user support for various clients via phone and e-mail as well as desktop and remote support; Mac OS X support

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Windows 7 deployment; PC/Laptop maintenance and virus removal; Image creation and deployment; ITD procurement research; managed Track-IT

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Create/Managed user accounts via Active Directory; iOS/Android phones/tablets support and testing; Maintained printers/replaced toners

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PDF documentation in Acrobat; meeting/conference setup; Troubleshooting and Hardware repair/Upgrades; Vidyo Support; End-User Training

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Uni-Data & Communications Inc., Flushing, NY 10/10 – 12/13

IT Consultant/Tech Support

Lead Several different small teams on various Move projects and upgrades (Conducted moves and small projects such as upgrades on both hardware

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and software jobs contracted out mainly by JPMChase, BBDO, Bloomberg and Goldman Sachs)

Served as IT support staff in the installation/configuration/maintenance of PC and MAC workstations, laptops, docks, and VDI

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Networked and maintained printers and replaced toner; Troubleshoot and repair computers and conduct hardware surveys; Cisco IP Phones

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Argo Real Estate LLC via FSO Outsourcing, New York, NY 03/11 – 11/11

Help Desk Associate/Desktop Support

Provided technical and end-user support/training for various clients via phone as well as desktop and remote support.

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Windows XP Migration to Windows 7 via older model PC’s as well as reformats of newer model PC’s, Software/Hardware Upgrades

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Created and maintained user accounts through Active Directory

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Lead project to incorporate a more organized form of ticketing. Established Spiceworks™ ticketing system with company and used it on a daily basis

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for help desk ticketing as well as inventory which increased productivity and efficiency

Activated and managed iPad/iPhone/Blackberry support, exchange syncing and trained users

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Deloitte Services LP, New York, NY 06/10 – 08/10

Full-time Summer IT Intern

Provided efficient support services and timely responses to all queries, request and reporting/escalation of issues related to customer systems

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Performed high volume of daily tickets with 4,000 plus employees to support

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Reimaged laptops, wiped drives and deployed Windows Vista/7, Performed printer repair, maintenance and toner changes

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Synced and troubleshot mobile devices, e-mails and peripherals

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Provided shell & keyboard swaps; procurement; data entry; virus removal; upgrades and asset management via SAP

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Leftfield Pictures, New York, NY 09/08 – 02/09

Production Intern (Unpaid)

On Set production assistance with talent and crew; In Office assistance with transcribing raw footage for video editors; Deliveries; Pick ups

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Freelance Photo Editing, Design, Gadget & Computer Technician, New York, NY 12/04 – Present

• Provide consulting, design, and technical services to individuals with software, hardware, social media management, and IT issues as well as

smartphones, iDevices, Xbox, Web, Facebook, Cloud Networking, YouTube, Photo and video editing (Adobe) and light HTML. PC Builds.

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