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Customer Service Administrative Assistant

Location:
Weymouth, MA
Posted:
June 30, 2014

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Resume:

Katasha K. Jones

** ******* **** #***

Weymouth, MA. 02188

857-***-****

acesmh@r.postjobfree.com

Computer Knowledge

Microsoft Word, Excel, PowerPoint, ICD-9 Coding, Meditech, Caretracker,

BICS system, Microsoft Office Suite, Internet/E-mail, RCO, Sorian,

Pegasus,

Education

2010 Manicurist/Esthetician MA License

2009 Boston Career Institute Malden, MA.

. Medical Billing/Coding

1999 BayState College Boston, MA.

. Obtained an Associate in Science degree with a concentration in

Medical

Assisting

. Graduated with Honors 3.7 GPA, Recipient of Best Clinical Development

Award.

Trained in Office Procedures, Medical terminology, ICD9 Coding,

Venipuncture (Elderly/Child)

Professional History and Achievements

08/2013-Present Owner/Operator of Freelance Mobile Nail Spa Weymouth, MA.

Positions Held: Manicurist

. Perform manicuring services for incoming clientele at assisted living

facilities as well as clients homes

. In charge of all bookkeeping, appointment setting, and marketing

. Maintain a high level of customer service in order to maintain and

acquire new accounts for services

01/2012-01/2013 Randstad StaffingAgancy/ Tufts Medical Center, Boston,

MA.

Positions Held: Administrative Assistant

. Temporary assignment at Tufts Medical Center as Administrative

Assistant in Ophthalmology clinic

. Temporary assignment at Tufts Medical Center as Administrative

Assistant to Chief of Pediatric Hematology/Oncology(part-

time)/Pediatric Call Center (part-time)

. Calendar management using Microsoft Outlook for day to day meeting

arrangements.

. Domestic/International travel organization to offsite meetings and

conventions

. Website maintenance and development of clinical trial information for

use of fellow clinicians of the Pediatric Hematology/Oncology division

. CV maintenance and updates of clinicians latest abstract submissions

as well as clinical trial developments

. Budget maintenance for accounts for clinical trials

. In charge of expense reimbursement for travel, continuing education

expenses, and membership fees

. Triage calls for (10) different pediatric practices, with

responsibilities including appointment scheduling, scheduling of

patient testing, paging of physicians in emergent situations,

correspondence with outside facilities to initiate patient care

03/2008- 06/2010 Occupational Therapy Associates Watertown Watertown,

MA.

Positions Held: Front Office Coordinator

. Reported directly to the Chief Operating Officer and the

Administrative Director as well as collaborating with various other

levels of management to gather information pertaining to key issues.

. Charge entry using Caretracker system, account reconciliation,

processing of expense reports and invoices reflecting supporting

documents and budget code indexes.

. In charge of 250 clients billing accounts, with responsibilities of

payment collection, and calls to delinquent account holders.

. Assisted with customer service and quality control related issues.

. Maintained scheduling of 30 clinicians appointments and travel

arrangements, utilize Microsoft Outlook to organize meetings along

with using interoffice communication.

. Ensured that incoming calls are triaged and distributed appropriately.

. Directed contact person for troubleshooting issues that arise with

major insurance companies and clients accounts.

. Utilized Microsoft Excel spreadsheets and Microsoft Word to update

clients' financial accounts.

10/2005-9/2007 Boston IVF Quincy, MA.

Positions Held: Administrative Assistant/Financial Coordinator

. Maintained continual contact with major insurance companies to obtain

patient authorizations/approvals for upcoming treatment.

. Reviewed financial obligations with clients for prospective

treatment/redeem payment for care rendered.

. Advised clients' on various medical insurance options/prepare

documents for submission to insurance companies.

. Maintained physicians' clinical/non clinical schedule, coordinate

booking surgical procedures with outside facilities/diagnostic

testing.

. Obtained and verify insurance authorizations for upcoming/continual

office visits.

. Ensured that accurate information is detailed on billing forms/claims

before issuing to clients/insurance companies for payment.

. Interacted with physician and nursing staff to ensure quality customer

service.

12/2003-02/2006 Brigham and Women's Hospital Boston, MA.

Positions Held: Emergency Service Associate/Administrative Assistant

. Assisted medical staff with clinical areas including blood pressures,

glucose monitoring, CPR administration, EKG, application of cardiac

monitoring, aided in various medical procedures.

. In charge of stocking/ordering supplies/ upkeep of assigned area.

. Escorted patients to testing sites and other unit destinations.

. Trained incoming staff to unit protocol and procedures.

. Instructed staff in CPR in order to become certified.

. Utilized Meditech system to admit patients and to retrieve

information.

References Furnished Upon Request



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