Barbara J. Greene

*** ****** **. #*

Jeffersonville, IN 47130

502-***-**** (Cell)

acesls@r.postjobfree.com

OBJECTIVE: Apply my customer service and clerical skills and training in an

environment that values staff as long-term assets and offers opportunities

for growth and advancement.

HIGHLIGHTS OF QUALIFICATIONS

. 10+ years experience providing quality customer service in diverse

environments

. Organized, dependable and punctual

. Self-motivated and confident with dedicated work ethic and ability to

prioritize

. Good interpersonal communication and problem solving skills

. Learn quickly; perform effectively as team member or independently

. Computer literate in MS Windows, MS Word, MS Excel and MS PowerPoint

. Type 30+ wpm; operate basic office machines including multi-line

switchboard, fax and copier

RELEVANT EXPERIENCE

Human Resources Specialist

Community Action of Southern Indiana, Jeffersonville, IN. January 2011 -

Present

Perform all aspects of Human Resources. Recruiting, Interviewing, Training,

Benefits & Compensation, FMLA Administration, 401K, Maintain employee files

in Abila System, New Hire Orientation, Training Managers/Directors on HR

Processes, Establish HR Processes.

Administrative Assistant

Community Action of Southern Indiana, Jeffersonville, IN. January 2010-

January 2011

Assist SISD team members. Clerical duties as assigned. .

Receptionist

Community Action of Southern Indiana, Jeffersonville, IN. May 2009-January

2010

Answered muliti-line phone system. Greeted clients. Directed clients to

various departments.

Receptionist

Community Action Of Southern Indiana, Jeffersonville, IN. December 2008-

January 2009

Answered muliti-line phone system. Greeted clients. Directed clients to

various departments.

No Fault Specialist

Kentucky Farm Bureau Insurance, Louisville, KY: October 2005-March 2008

Paid bills and lost wages for insured due to auto accidents. Maintained

case load of approximately 200 files. Handled inbound and outbound customer

service.

Senior Customer Business Consultant

Detroit Edison, Southfield, MI: July 1999-February 2003

Provided inbound customer service and support for both residential and

commercial accounts

Analyzed and resolved collection issues utilizing CIFE and CSB Billing

Systems

Administrative Assistant

Community Coordinated Child Care, Louisville, KY: October 1998-May 1999

Handled inbound and outbound customer service, including establishing new

accounts

Organized and implemented new account filing system

Customer Service Representative

Adia Temporary Agency, Louisville, KY: January 1997-April 1997; July 1994-

March 1995

Enrolled IBM employees in health plans

Advised employees of health plan benefits

Case Manager/Teacher

Neighborhood House Association, San Diego, CA: October 1990-May 1993

Recruited and enrolled eligible families into Head Start Program

Taught 3-5 year olds

Additional Employment Experience

February-August 1998 Support/Training Clerk Spalding University,

Louisville, KY

July-December 1997 Family & Child Educator Hoosier Valley,

Jeffersonville, IN

September 1995-April 1996 Childcare Provider Eastlawn

Childcare, Jeffersonville, IN

La Petite Academy, Louisville,

KY

EDUCATION & TRAINING

Bachelors Degree in Human Resources - Ottawa University, Jeffersonville,

IN.

Attended Ivy Tech State College, Sellersburg, IN; Studied Business

65 hours of Childhood Development Training, Education Cultural Complex, San

Diego, CA

Attended Jeffersonville, IN High School; Obtained GED

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