Zoraida Ferrer

Customer Service Representative

Charlotte, NC

acesle@r.postjobfree.com - 704-***-****

To obtain a challenging position whereby my skills and expertise in customer service will be utilized to enhance

the organization. I am looking for a company that will provide room for growth.

WORK EXPERIENCE

Customer Service Representative

Iqor - Charlotte, NC - March 2012 to May 2012

Received inbound calls from customers regarding their utility service.

• Followed up with customers regarding meter reading.

• Troubleshoot any and all issues regarding customer's utility bill.

• Followed up as well as research data for customer's payment history.

Child Care 01/2008 - 03/2012

Stay at home Mom

• Utilized my time in raising my son and daughter and taking care of the home, which included house work.

Sales Associate

Shopper's World - Elizabeth, NJ - May 2007 to December 2007

Assisted customers with sales and promotions.

• Managed the store in stocking housewares for complete inventory.

• Helped customers in providing decorating tips.

• Assured housewares' products are arranged according to the store's floor plan.

Stay at Home

Home Care - August 2004 to April 2007

Stay at home

• Utilized my time in taking care of the home.

Customer Service Representative

Huffman Koos - Linden, NJ - July 2002 to July 2004

Communicated with technicians regarding service done in customer's home.

• Provided even exchanges for customers.

• Entered data for service completion as well as provide verification on appointments.

• Filed paperwork of service transaction orders.

• Scheduled delivery service.

• Used copy machine and fax machine for the company's correspondences.

• Stamped letters to mail them out.

EDUCATION

High School Diploma in General

Linden High School - Linden, NJ

September 1998 to June 2002

SKILLS

bilingual- English/Spanish

ADDITIONAL INFORMATION

Computer Skills:

Microsoft Windows, Microsoft Word, Microsoft PowerPoint.

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