Lou Landaburu

*** ********* ****** ********* **, Yonkers, NY 10701 acesjl@r.postjobfree.com / 937-***-****

IT Support Analyst

I am a dedicated and enthusiastic IT Support Analyst seeking to join a team where I can use and extend my experience helping and

training a variety of users and troubleshooting equipment and apps.

Academic Education

B.S. Information Systems, The Ohio State University, December 2008.

Language Skills

English Native Speaker

Spanish Fluent

Career Chronology

State University of New York, Office of Global Affairs and Office of the Chancellor IT Support Analyst, (New York City, 2012

th

Present, full-time) I am in charge of managing all IT concerns for the 12 Floor of SUNY’s College of Optometry. I support a

Microsoft Office based infrastructure: Windows XP and Windows 7 workstations and Office 2007/2010. I support and troubleshoot

IPads, laptops, mobile devices, VPN, Outlook 365, SharePoint, and voice over IP telecommunications systems (ShoreTel and

Cisco). I troubleshoot Xerox, Ricoh, Epson, and HP multifunction printers. I solve a variety of issues: paper jams, network, address

book, etc…I set up and operate video conferencing equipment, including the Cisco C20 and EX90; Extron, Crestron Touch Panel,

and various Tandberg models. I also provide technical support for point-to-point and bridge-supported video conferences. I assist

with conference calls, Webex presentations, PowerPoint presentations shown via video conference, webcasts, and TV broadcasts

involving the Chancellor, Chairman of the Board, Board of Trustee members, and other members of The Office of the Chancellor. I

also assist in troubleshooting various audio, visual, and connectivity issues, as well as coordinate webcasts, and ensure that all

executive sessions are conducted off air.

William F Ryan Community Health Network Electronic Medical Records Coordinator, (New York City, 2011 2012, full-time)

I was part of a team that supported Health IT operations for a multi-site-300-users network. I supported Windows XP/Vista/7

workstations. I was trained in and delivered eClinicalWorks (eCW) training to users. I supported Microsoft Office 2007. I helped

troubleshoot a variety of hardware and software, ranging from multifunction printers to clinical applications. I was trained in reporting

tools, such as eBO (IBM Cognos 8) and database management systems, such as BridgeIT. I was trained on how to utilize NYC

DOH’s on-line reporting database for Ryan White Part 1A and CDC prevention contract monitoring service (eShare). I participated

in numerous key organization workgroups including eCW Clinical teams, eCW Practice Management Team, Clinical Data Quality

Improvement Team. I updated Clinical Informatics measures for Senior Clinical Managers, and was involved in analysis and

reporting for Patient Centered Medical Home Project and Meaningful Use project, which is a key performance goal for 2011 and

2012.

The Greater Hudson Valley Family Health Center Medical Interpreter, Health Educator, Medical Clerk (Newburgh, NY, 2010

2011, Full-time) I provided medical interpretation for Spanish-speaking patients, educated patients on healthy eating habits and

proper medication administration, helped patients fill out medical questionnaires, and performed medical clerk duties, such as

organizing medical records, during down time.

Columbus Housing Partnership English as a Second Language Teacher (Columbus, OH, 2009 2010, Full-time) I taught

Somali and Hispanic students, published a monthly newsletter, and managed a computer lab.

Selected Skills and Achievements

Supervised eClinicalWorks training for new employees I conducted training and

answered questions regarding eCW.

Created health informatics (data) reports using eBO, a customized version of IBM’s Cognos 8

I generated lists of patients with specific conditions using a variety of filters and data

items to create queries in Report Studio.

Researched and created How-to documents I created detailed, customized, and user-friendly instructions on how

to add a public address book to a Xerox Workcentre Pro 256 printer, add a network printer via IP address, and make

a conference call or a video conference call.

Assisted with migration to Outlook 365 I added new users and ensured accounts were fully

functional.

Utilized SharePoint to manage tasks, inventories, and how-to documents

I created work orders, tracked progress made on open work orders, generated how-to files,

and uploaded them to SharePoint.

Created inventory lists of all PCs, printer supplies, and port numbers

I generated inventory lists of printer supplies, PCs, laptops, including maintenance,

OS, updates; ports: active/inactive

Assisted in setup of training room and call center I assembled several Dell and

HP PCs and connected them to the network.

Software

Configure system settings

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Create Windows and Outlook accounts

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Map drives

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Troubleshoot Outlook

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Utilize SharePoint to document and manage work flows

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Set up and troubleshoot VPN

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Troubleshoot software applications when they interfere with Windows boot sequence

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Assist users with Adobe Editor

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Assist users with Excel; Word; PowerPoint

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Install and troubleshoot ESET Antivirus

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Scan for and remove malware and viruses

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Troubleshoot browsers: IE(versions 6-11), Firefox, and Chrome

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Troubleshoot conflicts between software applications and browsers

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Configure Blackberry phones: initialize and add email accounts

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Troubleshoot logon problems: Windows, Outlook, VPN, Webex, and Meeting Place Express

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Add new users to Active Directory and unlock current users

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Troubleshoot LAN/WAN issues

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Install and troubleshoot Movi

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Install and troubleshoot Jabber;

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Operate VTC and record VC calls

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Video-record professional events

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Familiar with Final Cut Pro X

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Troubleshoot end-user Wi-Fi issues

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Set up Verizon Jetpack and instruct users on how to connect

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Conduct Wi-Fi tests remotely with Network Analysts.

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Hardware

Perform diagnostic scans

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Replace malfunctioning PC hardware

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Perform memory tests

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Flash BIOS

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Troubleshoot monitors and peripherals

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Troubleshoot a variety of multifunction printers

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Update print drivers

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Clear paper jams, install toner cartridges, clean rollers, and install network printers

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Resolve SMTP issues

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Troubleshoot laptop power issue

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Replace laptop keyboard

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Troubleshoot switches

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Diagnose and troubleshoot issues with routers

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Install/disassemble VOIP phones, install expansion modules on VOIP phones, and troubleshoot

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Install and troubleshoot video conference equipment and webcams

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Contact this candidate