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Customer Service Representative

Location:
Arlington Heights, IL, 60004
Salary:
43000
Posted:
June 30, 2014

Contact this candidate

Resume:

Nadejda Tipa

**** *. ******* **, ***. B, Arlington Heights, IL 60004 224-***-****

acesjf@r.postjobfree.com

Legal Assistant, Legal Secretary, Paralegal, Legal Receptionist

Education

Everest University

Bachelors of Paralegal Studies

April 2012 Graduate

3.97 GPA

Summary

Multilingual graduate that reads, speaks, and writes English, Italian, Romanian, Russian, and

conversational Spanish.

Seeking a position within the legal/finance department where a working knowledge of legal

terminology, general law, and legal proceedings pertaining to the following case types will be

fully utilized and expanded

Wills Trusts and Probate Family Law Contract Law Real Estate Law

Environmental Science Bankruptcy Law Office Management

Qualifications

• Skilled at drafting legal memorandums, interrogatories, depositions summaries, and

briefs

• Motivated to continuously improve and strengthen existing skills; proactively

fostered an intention of lifelong learning

• Consistently maintained a calm demeanor in the face of difficulties, and managed

multiple projects while working under pressure in fast-paced environments

• Demonstrated outstanding problem solving and active listening skills in successfully

resolving issues with tact and ease

• Volunteered at Advocacy Center, 2007-2008

• Computer Proficiency: Microsoft Office Suites (Word, PowerPoint, Excel and

Outlook), LexisNexis, Westlaw, Summation, Internet Research, ACERO and

Cerfiflex

Professional Work Experience

MBA Building Supplies 2012-Present

HR Representative/Accounts Receivable Analyst/Senior Data Entry Specialist

• Proficiently develop detailed expense reports and return transactions, providing

forecasting and result analysis tools vital to company’s short-term and long-term

strategic business planning

• Contribute strong communication skills in updating the company’s controller data,

reports, and end of month statements, as well as providing support for 15 staff

members

• Closely review and assess sales reports and update the expense information in the

database, ensuring accuracy and timely completion

• Managing employees records and files

• Setting-up and enforcing payroll policies

• Answering all federal and state inquiries, related to child support, unemployment, loss

wages, termination of employment

• Keep track of all work related injuries and assuring exact communication with OSHA

• Preparing all needed reports related to HR for Vice President and President of the

company

• Use of Paycheck’s Time and Labor Online to assure payroll accuracy, control costs,

and stay in compliance with federal time-recording requirements

ALDI 2010-2012

Shift Manager

• Led multiple team members to maximize performance in consistently completing

daily cash and credit card handling projects on time in a fast-paced, time-sensitive

environment requiring superior planning, organization, and leadership skills

• Contributed information gathering, needs assessment, and analytical skills toward

effectively and diplomatically responding to issues for timely resolution

• Conducted all facets of daily operations in accordance with directions from the Store

Manager, and provided leadership for 4 staff members

Inchin’s Bamboo Garden Restaurant 2006-2011

Manager

• Successfully developed top-performing personnel focused on supporting enterprise-

wide operations by effectively interviewing, screening, and testing candidates

• Oversaw human resource performance by conducting evaluations, clearly defining

skill gaps, and providing expert recommendations on strategic training/professional

development solutions

• Supervised 15-20 staff members in support of achieving and exceeding operational

performance objectives, with a strong focus on boosting productivity and

performance

• Tracked inventory to ensure optimal stock levels, conducted payroll processing and

bookkeeping, and submitted reports and documentation to the General Manager,

further illustrating multitasking skills

• Maximized revenue by proactively building and managing key customer

relationships, integral to ensuring repeat and referral business

Cuvaluz 2004-2006

Customer Service Representative

• Delivered superior customer service in fast paced, high-volume environment

requiring dynamic planning, prioritization, organization, and time management skills

• Promoted exceptional customer satisfaction by promptly resolving issues and

preventing escalation, setting up customer appointments, and translating documents

from English to Italian/Romanian



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