Ronald C. Young

**** *********** ****, ***** ************, FL 32221

Home: 904-***-****?Mobile: 501-***-**** (Messages only)

acesjb@r.postjobfree.com

?CUSTOMER SERVICE/SALES PROFESSIONAL?

Well-rounded, experienced Customer Service and Sales Professional with over

8 years providing outstanding customer service, top-notch leadership; and a

personal human touch in several different industries. Vast knowledge and

experience in sales, human relations, administrative, clerical, and

bookkeeping. A dedicated and loyal client and customer service professional

that possesses keen attention to detail and a heightened sense of both

personal and professional initiative.

Core Strengths

Customer Service Sales & Marketing Claim Processing

Lead Generation Entrepreneur Order Processing

Data Entry Bookkeeping Collections Management

Dispute Resolution Risk Management Account Management

Budgeting & Cost Estimates Accounts Payable Accounts Receivable

Technical Expertise

?Microsoft Office (Word, Excel) and Software and Hardware Installation?

Professional Experience

Sales and Marketing Experience

CTB Lawn Service, Jacksonville, FL 2013-Present

Owner, Self-Employed

Own and operate a lawn care business; responsible for the daily operation,

planning and management and overall financial success; ensure exceptional

customer service and heightened level of customer satisfaction.

Sales and Marketing: Procured clients and customers through marketing and

promotions; presented services and advised on different options

Order Processing: Manage and process customer order for services.

Elite Customer Service: Provide top-notch lawn maintenance services and

advise clients on ways to improve their property.

Other Work History Involving Customer Service and Customer Care

C J Healing Hands Home Health, Jacksonville, FL

2012- 2013

Care Provider

Administered in-home personal care and assistances to the sick and

recovering.

Rendered assistance with medication reminder, walking, and meal

preparation, shopping, laundry and light housekeeping.

Ronald C. Young, Page 2

Crawford and Company, Jacksonville, FL

2010- 2012

Claims Specialist

Facilitated assistance to homeowners with disaster claims.

Supervised and processed customer claims with contractors.

Managed contract repairs with all major insurance companies.

GC Services, Jacksonville, FL

2008- 2010

Collection Agent

Managed high-end collection accounts for the American Express card.

Managed and directed inbound and outbound calls.

AT&T, Jacksonville, FL 2006-

2008

Customer Retention Representative

Administered assistance to customers upgrading wireless devices.

Controlled the successful completion of both income and outgoing calls.

Ensured client satisfaction by effectively handling customer return and

exchanges.

Education & Training

Certificate from Southeastern College of Technology, Metairie, LA

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