Dana M. Fritz

***** ******** *****

Charlotte N.C, 28262

704-***-**** acesix@r.postjobfree.com

Objective: A position as a Computer Specialist that offers challenges and career growth

opportunities that will be beneficial to the company.

Experience:

May 2014 – June 2014

Insight Global Inc., Systems Engineer, Charlotte, NC. HP Bank of America PC Optimization project.

March 2014

Advantage Technical Resourcing, Charlotte, NC. Diebold ATM Windows 7 imaging for Parkwood

Sterling and Yadkin banks in Charlotte, NC.

January 2014

Insight Global Inc., Systems Engineer, Charlotte, NC. HP Bank of America printer refresh project.

October 2013

SmartSource, Inc., POS installer, Charlotte, NC. Upgraded POS computers and peripherals for ULTA

Salons.

May 2013

Barbeau Enterprises, Inc., POS installer, Charlotte, NC. Upgraded POS computers and peripherals for

Walmart SmartStyle Salons.

October 2012 – February 2013

Insight Global Inc., Desktop Support, Charlotte, NC. Responsible for Windows desktop/helpdesk and hardware break/fix support contracts.

• Windows 7/8 Lenovo desktop support (250+ users) for Shutterfly Inc. in Charlotte, NC. Managed Assets using DELL KACE software.

2004 - 2012

Pomeroy IT Solutions, Systems Engineer, Charlotte, NC. Responsible for Windows desktop/helpdesk and hardware break/fix support contracts.

• Windows XP Dell desktop support (500+ users), Sales reps (50+) remote support (VPN) for

McKesson Corp. in Charlotte, NC and Concord, NC 9/2007 – 6/2012

• HP Break/Fix contract for national clients in Charlotte, NC and surrounding area 9/2006 – 9/2007

• Windows XP Altiris imaging and application installation support for Food Lion desktop/laptop Computers. Winston-Salem, NC 3/2007 – 9/2007

• Windows2000 Professional workstation rollout for South Carolina DMV. 3/2007

• Windows2000 helpdesk support (50 – 70 calls) for the South Financial Group in Lexington, South Carolina. 2/2007

• Windows XP/2000/98 helpdesk/desktop technician for Bowater Paper Mill, Catawba, South

Carolina. 11/2006 – 1/2007

• Windows XP/98 desktop support for CMS schools. 11/2005 – 11/2006

• Windows XP workstation rollout, laptop imaging and desktop support for Presbyterian Medical Center, Charlotte, NC/Forsythe Medical Center, Winston Salem, NC. 11/2004 – 11/2005

• Windows2000 Ghost imaging of IBM servers for Belk nationwide rollout. 9/2004 – 11/2004

2002 - 2004

Unisys Corporation, Microcomputer Support Technician United States Department of Agriculture, Beltsville Md./Washington D.C. Primary responsibility is to provide helpdesk and desktop support for all Windows 95/98/XP clients. Site Administrator and support for the Windows 2000 server handling all Active Directory/Outlook change requests and resolving TCP/IP issues for workstations and peripherals.

• Documentation specialist - Authored manual for hardware/software installation procedures

• Application Installation and Configuration Specialist – programs include Citrix, Sybase, SQL,and MS Access 2002 client installations.

1999 – 2002

Unisys Corporation, Senior Software Specialist/Team Leader, General Services Administration, Washington D.C. Primary responsibility is to install and/or evaluate Software Application programs not supported on the current desktop contract. Additional responsibilities include desktop/helpdesk support, evaluation of program compatibility with Microsoft Windows/Office2000 and XP.

• Primary Administrator for the GSA Software Application Training, STAR (Sybase), COMPRIZON (Sybase -Standard Automated Contracting System) servers.

• Authored and update maintenance of “GSA Network Administrators Guide”.

1998 – 1999

Unisys Corporation, Site Manager, General Services Administration, Washington D.C. Manage

Helpdesk staff in day to day operations managing call monitoring and resources.

1994 – 1998

Unisys Corporation, Network Engineer, General Services Administration Washington D.C.. Primary responsibility is to plan, design, evaluate, implement, and maintain NOVELL and WINDOWS NT 4.0 local area network servers to function across all Customer platforms including WINDOWS NT 4.0, 3.11 and 95 workstations.

• Helpdesk technician providing local desktop and telephone support for all Hardware/software issues for PC’s, printers, routers, modems, and servers.

1992 – 1994

Unisys Corporation, Systems Analyst, Internal Information Technology, McLean, Virginia. Primary responsibility is to provide Windows/Novell Lan File Server administration, helpdesk/desktop support.

1986 – 1992

Unisys Corporation, Systems Analyst, Federal Information Systems Group, McLean, Virginia. Primary responsibility is to provide UNIX hardware and software troubleshooting for major government contracts.

1984 – 1986

Sperry Corporation, Customer Engineer, Federal Systems Division. Responsibilities included pre and

post sales hardware and software installations including problem diagnosis and troubleshooting.

• Author and update maintenance of Customer Engineer installation manual for the Sperry 5000/80

(UNIX based) processor.

1981 – 1984

Sperry Univac Corporation, Customer Engineer, Mainframe support contracts in Japan, Korea, and Hawaii with the US Air Force. Duties included preventive maintenance and system expansion.

HARDWARE:

PC’s – Lenovo M92z, Unisys Pentium PCs, IBM, Gateways, Dell Latitude/Optiplex, HP Proliant Printers – Hewlett-Packard (Certified Service Technician) - LaserJet 1100/1200, Color LaserJet 4600 & 5500, LaserJet 4200 & 4300, LaserJet 1150/1300/2410/2420/2430/2600, Color LaserJet 3000/3600/3800, LaserJet 5000 & 5100 Printers Laptops – Sony, Toshiba, Dell, HP, Gateway, IBM PDA – BlackBerry, Compaq

SOFTWARE:

Microsoft - Windows 7/2000/XP/NT 3.51/4.0 Server and workstation, Windows 95/98, Windows 3.11, Office 95/97/2000/2003, Novell – 3.12, 4.0 UNIX – Berkley BSD, Linux, Mail – Lotus Notes/CCmail, Unix mail, MS Outlook

Misc. – Remedy, Support Magic, HEAT, and Peregrine Helpdesk applications, Symantec Ghost, Altiris, Citrix/WinFrame, McAfee/ Norton Anti-Virus, SQL Admin Tools,

Certifications:

DELL Desktop, Workstation, Notebooks, Server, Printer – August 2012

HP LaserJet Solutions (Accredited Platform Specialist) – July 2006 (Current)

Net+ (CompTIA) – July 2006

IBM Desktop/Mobile Systems – January 2006

HP Total Print Management – January 2006

HP Commercial Desktops, Workstations and Notebooks – October 2005

MCP – October 2004

A+ (CompTIA) – May 2004

Awards:

Pomeroy IT Solutions Service Award - 2007

Unisys Silver Recognition Award - 2004

Unisys Bronze Recognition Award – 2003

Unisys Technical Excellence – 2002

Unisys Leader by Example – 1998

Unisys Short Term Achievement Award – 1996

Unisys Short Term Achievement Award – 1992

Unisys Short Term Achievement Award - 1990

Education:

Awarded Technical degree in Electronic Technology from Lincoln Technical Institute, Pennsauken, NewJersey, June 1981.

Willingboro High School, Willingboro, N.J., 1978.

Professional Education:

HP Training Center Washington, DC 2005

Total Print Management Technical Professional

UNISYS University 2003

Introduction to Business Blueprinting

A+: Operating Systems Technology

ISEEMAN Computer Training Baltimore, Md. 2002

Deploying Windows XP IKON Education Center Crystal City, Va. 1998

MICROSOFT WINDOWS NT4.0 Administration

MICROSOFT WINDOWS NT4.0 Core Technologies

MICROSOFT WINDOWS NT4.0 TCP/IP Networking

MICROSOFT WINDOWS NT4.0 IIS 4.0

MICROSOFT WINDOWS NT4.0 Server

UNISYS Education Center Reston, Va. 1996

MICROSOFT WINDOWS NT 3.51 Advanced, August

MICROSOFT WINDOWS NT 3.51 Introduction, August

GSA Education Center Washington D.C. 1995

MICROSOFT POWERPOINT Intermediate, March

MICROSOFT ACCESS Introduction, March

MICROSOFT EXCEL Intermediate, November

UNISYS Education Center Lisle, Chicago 1993

NETWARE 3.11 Advanced October

NETWARE 3.11 Administration October

UNIX SVR4 UNIX Administration June

UNISYS Education Center Princeton, N.J. 1990

UNIX TCP/IP Concepts, October

UNIX TCP/IP Implementation and Support, October

UNIX File Management Internals, August

UNIX Operation and Administration, December

UNIX Usage Workshop, September

UNIX Usage Workshop II, February

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