MIKE BOWLES

*** ***** ****

BURLINGTON, ONTARIO L7R-2X3

905-***-**** acesif@r.postjobfree.com

OBJECTIVE

To Advance my career in a dynamic, professional institution utilizing my

proven skills in management, network administration, communications and

systems administration

STRENGTHS

. Proven leadership ability

. Exceptional Time management skills

. Strong customer service skills

. Calm under pressure

. ITIL certified

. Proven ability to motivate

. Proven Mentor

. Cost conscious

. Self-motivated

. Team player

. Excellent Troubleshooting Skills

. Proven ability to meet SLA.

TECHNICAL SKILLS

Application Skill Level

VMware/ESX server management 8/10

Citrix XenApp 4.5 7/10

Active Directory management 9/10

Data De-duplication (DXI 5500) 8/10

Exchange Server management 9/10

Blackberry Enterprise Server 9/10

management

Switch Management (Port configs, 8/10

vlans)

Ironport filter 7/10

ISA server 7/10

ITIL Standards 7/10

Cisco Switch, Router configuration 7/10

Mime-sweeper SMTP filter 8/10

File and share permissions 9/10

Microsoft Office 2003, 2010 9/10

SharePoint 7/10

BMC/Remedy, Service Now, Service 8/10

Center

Right fax 9/10

SAN Management IBM and EMC 7/10

SAN Switch configuration 7/10

Solaris 8, 10 8/10

WSUS 3.0 9/10

Veritas Net backup 8/10

VMware 9/10

Websense 6.2 9/10

Windows 98, 2000, vista. NT, XP, 7 9/10

ACHIEVEMENTS AND WORK EXPERIENCE

May 2010 - present Pearson School Systems / AAL Solutions - Software

Development Company

Data Center Provisioning and Product Support Manager (May 2010 - present)

. Managed and supported a team of nineteen people in various global

locations, including India, Australia, Canada and the United States.

. Managed the successful migration of data and servers after a merger.

. Successfully Managed the creation of a new department designed

specifically for global deployments of technology and resources

. Managed a budget of over 1.2 million dollars

. Built successful relationships between multiple departments within the

company

. Created processes to be used in the creation of requests with ITIL as

a guideline

. Negotiated processes to be used with other business units in the

corporation

. Reviewed and Assessed performance of staff

. Managed desktop support personal

. Reviewed staff performance and mentored the team.

. Successfully secured servers after penetration scans

. Built successful relationships with vendors

. Developed backup strategies

. Supported VMware/ESX servers

. Created budgets and purchase orders for equipment and software

. Led the direction of the IT department (AAL)

. Implemented VMWare solution (AAL)

. Implemented network and internet monitoring solution (AAL)

. Implemented update policies for servers and workstations (AAL)

. Worked with multiple vendors to acquire systems and services

. Implemented security standards for the network and staff (AAL)

. Developed client usage policies that fit the corporate environment

(AAL)

. Decision maker on new technology purchased and put into production

(AAL)

. Implemented change control standards using ITIL (AAL)

March 1998 - May 2010 Manulife AIC Limited - Mutual Fund Company

Systems Engineer (Sept 2001 - May 2010)

. Trained coworkers on our support team on the following:

. data de-duplication,

. Exchange 5.5, 2003 and 2007 server management tools,

. Security explorer

. UNIX server management,

. Veritas 6.5 Netbackup management

. WebSense (Proxy server) and BlackBerry enterprise server (BES)

management.

. Team lead on the migration of ESX 2.0.2 to ESX 3.5 (VMWare)

. Led a team in the planning and migration and documenting from Exchange

5.5 to Exchange 2003.

. Led a team in the successful migration from Right fax 7.0 to 9.0

. Led a team in the planning, migration and documenting from Exchange

2003 to Exchange 2007

. Experienced with Unix (Sun OS 8 and 10)

. Created users on a Solaris

. Networked a Solaris System

. Created disk mirrors on Solaris system.

. Created users on Oracle environment

. Participated in disaster recovery drills.

. Installed applications on Citrix XenApp servers

. Managed permissions to applications on Citrix XenApp server.

. Implemented as a team member a Data De-duplication system utilizing

Quantum DXI 5500 with replication to D.R site

. Build and maintained Exchange 2003 and Exchange 5.5 servers.

. Build and recovered Exchange 2003 and Exchange 5.5 servers in disaster

situations.

. Built and maintained BES (BlackBerry Enterprise server) server with

50+ clients

. Configured Active sync on Exchange 2003 server for IPhones.

. Maintained Symantec Enterprise Vault server.

. Co-wrote disaster recovery documentation for our environment

. Currently managing VERITAS Net backup 6.5 with a tape library and a

data de-duplication solution

. Created backup policies, performed backups and restores using

NetBackup on both windows and UNIX servers.

. Determined patch requirements for Solaris systems

. Team member of a successful upgrade to Net backup 6.5 from 5.1 in a

Solaris environment

. Managed Virtual VMware server farm of over 200 servers

. Implemented, maintained and managed data de duplication utilizing

Quantum DXI 5500 with replication to disaster recovery site

. Worked as a member of a team that successfully migrated a network of

1500 clients from Windows NT 4.0 to Windows 2003 active directory

. Build and maintain ESX 3.51 (VMWARE) servers

. Worked with and added HBAs to an IBM FastT700 and DS4200 SAN using

worldwide names.

. Built and supported NT 4.0 Windows 2000 and Windows 2003 servers on a

network of 1500+ users

. Rack mounting and cabling of servers, IBM, HP/Compaq.

. RAID configuration on servers as per requirements.

. Disk mirroring on SUN Solaris systems

. Server hardware maintenance, adding RAM, CPU's replacing hard drives

updating system BOIS

Systems Security Administrator (Jan 2000- Sept 2001)

. Updated systems BIOS on Compaq/HP servers and IBM servers

. Router (Cisco) switches (Extreme) and Firewall management.

(Checkpoint)

. Patched firmware on Ironport appliances, switches and routers

. Built maintained and managed Websense proxy server

. Built and maintained an ISA 2000 and 2004 server

. Saved the company thousands of dollars by utilizing a website

monitoring system by adapting it to monitor all servers in our

environment.

. Security administration and monitoring of network activity

. Installing virus protection on both servers and workstations.

. Monitored incoming mail for Viruses and SPAM

. Managed Ironport appliance in a clustered environment

. Wrote and implemented client usage and network security policy for our

company

. Wrote procedures for our support team that aided in the creation of

users in active directory and Exchange

. Created group policies in Active directory and in an NT 4.0

environment

. Team lead on the implementation of WSUS (Windows Server Update Server)

3.0

. Planned and implemented updates using WSUS for 250+ servers

. Planned and implemented a server monitoring system (WebTrends) that

paged and emailed support teams.

User Support (March 1998- Jan 2000)

. Server hardware maintenance

. Configuring NIC's (Network interface cards) on servers and PC's

. Supported users on our WAN environment

. Supported users with PC Anywhere

. Created trouble tickets using Remedy

. Mentored coworkers on the support desk on trouble shooting

. Network Cabling

. Supported in house client service application

. Supported Microsoft operating systems including Window NT 4.0, Windows

98, Widows 2000 and Windows XP

. Supported various printer installations

. Supported Microsoft Office products

. Utilized Ghost to replicate servers and workstations.

EDUCATION

. Network Administration Diploma, Ontario Institute of Information

Technology

. Microsoft Certified Systems Engineer (MCSE), NT 4.0

. Microsoft Certified Professional (MCP)

. Certified Novell Administrator 4.11 (CNA.)

. Network and Networking Certificate, Sheridan College

. ITIL certification

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