ALTON V. SHULER

**** ******* **** *******, ******* 30331

Cellular: 678-***-**** Email: acesgd@r.postjobfree.com

PROFESSIONAL HIGHLIGHTS

● Services Delivery Management ● Project Management ● Deployment Services

● Telecommunications Management ● Systems Management ● Vendor Management

● Data Operations Management ● Voice/Data Installation and Management

PROFESSIONAL EXPERIENCE

Service Delivery Manager (PM) 06/14 - Present

Accel Networks Atlanta, Georgia

Provides world class customer satisfaction and deals with all deployment, communication, escalations and

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complaint resolution in timely response.

• Monitors daily reports, service calls and schedules to ensure compliance and achieve contractual SLA’s are

met.

• Designs and Implements corrective action and performance improvement plans

• Assists with Project Management deliverables.

• Monitor, train and development field staff.

• Provides Direction to field staff, goals, plans and structure.

• Evaluate technician performance and provide annual appraisal.

• Tracks of Performance Reviews and Merit Increase.

• Review timecards and monitor overtime hours and other employee labor.

• Validate expense reports for compliance.

• Generates and validating hiring requisitions.

Team focal point for all issues as it relates to defining, understanding, and correcting identified delivery issues.

Project Manager 01/14 – 06/14

Accel Networks Atlanta, Georgia

● Lead the deployment, documentation, scheduling (salesforce), and implementation of customer Pilots and

installation

• Ensure projects are completed on time, within budget, and within client expectations for quality and functionality

● Manage client acceptance of the solution and manage client expectations in line with the agreed statement of work

● Manage day-to-day relationship with client stakeholders and resolution of all issues associated with installation or

Pilots

● Maintain and communicate project status to all stakeholders in reports and status meetings

● Direct various activities including installations, repairs, preventative maintenance, engineering and system upgrades

• Ensure projects are properly set up in billing, monitoring, and asset tracking system

• Inventory control processes: audits (weekly & quarterly), distribution of equipment, shipping, receiving of

equipment, and Return Merchandise Authorization (RMA)

Regional VHF AIRCOM Deployment Specialist (PM) 02/05 – 01/14

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SITA Atlanta, Georgia

● Serve as a liaison between vendors and SITA management for services provided by the Orange Business Services

• Manage the site’s data activation for SITA’s AIRCOM Deployment Division, ensuring the timeliness

● Work with the Airline Station Managers, Airport Managers, FAA Air Traffic Airspace Branch (FAA 7460), Aviation

Spectrum Resources (Frequency License) for efficient data operations

● Ensure a high-level of customer service for the Regional Aircraft Communicating and Addressed Reporting System

(ACARS) used by the airline industry

● Provide technical support to AIRCOM regarding the ACARS System (Data link Radio Communications)

● Direct various activities including installations, repairs, preventative maintenance, engineering and system upgrades

• Implement schedules, while working with project managers to meet and exceed project requirements

• Communicate daily with clients/vendors, resolving issues related to VHF radio and network equipment

• Negotiate the costs for lease agreement, the installation of towers, antennas, power systems, cables and other data

communications

• Certify the performance of the VHF radio access network, while maintaining the highest level of quality services

• Utilize various computer aided software to expedite location and installations of desired equipment

• Improve project and cost effectiveness by implementing project management and operations processes

Project Manager, Air Traffic Control (ATC) Communications 08/04 - 02/05

MILCOM Systems Corporation N. Charleston, South Carolina

• Managed a $8M budget to restore communications systems at multiple overseas U.S. Air Force Bases

(Top Secret Clarence)

• Met the budget by generating and negotiating competitive bids, while implementing project plans and schedules

• Worked closely with Government managers, engineers and technical personnel to meet project requirements

• Managed team members in three countries, verified projects provisions, improved project and cost efficiencies

• Created project requirements, related documents for both internal and external audiences

• Managed the procurement process for materials, tools, subcontractors and equipment

• Provided cost estimates for materials and labor for wireline Telecommunication projects, based on the project plan

• Answered questions regarding system functionality, processing procedures and various issues by employing project

management techniques

Sr. Technical Specialist/ Project Manager, Contractor 01/03 - 08/04

(Top Secret Clearance) Orlando, Florida

System Research Group - Space and Naval Warfare Center (SPAWAR, ATC Command)

• Analyzed spending for upgrades and modifications of ATC equipment for the Department of the Navy

• Saved approximately $150,000, while monitoring the budget, tracking spending and expenses

• Supervised lower-level technical employees, performed complex technical functions and engineering activities

• Reorganized the Voice Communication Switch manual to parallel step-by-step instructions and outcomes

• Maintained technical expertise by utilizing testing equipment, ensuring proper alignments and levels

• Developed training program for technicians on ATC, IT and Communications Equipment

Team Leader/Senior Field Engineer 04/00 - 01/03

Northrop Grumman (Denro Systems) Gaithersburg, Maryland

• Managed the installation of voice communication switches for 110 FAA/DOD and International airfields

• Advised and assisted with effective design changes to improve equipment efficiency and cost reductions

• Analyzed equipment failures and recommended corrective action, while serving as a Technical on-site liaison

• Installed, maintained and modified communications equipment for the FAA/DOD

• Utilized test equipment, ensuring the alignments and levels were correct

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Correctional Officer I, Sergeant 10/97 - 04/00

South Carolina Department of Corrections Columbia, South Carolina

• Protected and monitored inmates daily within the state correctional facility, ensuring safety and control

• Reported serious incidents and provided effective resolutions to inmate relations

United States Army, Ft. Bragg NC; Ft. Wainwright Alaska Air Traffic Control (ATC) Equipment Repair

(Top Secret Clarence) 11/92 - 06/97

• Supervised all ATC maintenance, repaired electronic systems, components and controls devices

• Designed certification programs for the Ft. Wainwright ATC maintenance services

• Repaired, installed and made adjustments to the ATC communications equipment and NAVAIDS system

• Maintained ATC communications systems, while providing authorization for the acquisition of spare parts, tool

lists and technical literature

PROFESSIONAL TRAINING

Northrop Grumman - January, 2003

(RDVS) Rapid Deployment Voice Switch Hardware and Software Maintenance Course

Litton Advanced Systems (Denro) – May, 2000

(ETVS) Enhanced Terminal Voice Switch Hardware and Software Maintenance Course

United States Army Signal Center and Fort Gordon – February, 1993

Air Traffic Control/System, Subsystem and Equipment Repair Course

EDUCATION

Claflin University - Orangeburg, South Carolina

Bachelors of Science Degree in Organizational Management

Degree Received: 2000

RADIO/TELEPHONE SWITCHING NETWORK SKILLS

• Radio Interfaces • 2 & 4 Wire PBX • SS1 • E&M • T1 • ISDN Interfaces

• Tactical/ Non-Tactical Radar System • NAVAIDS • Communication Control Systems

• (92-V [FAA ICSS] • ATC Landing Control Central • DVRS Hardware

• Audio Recorders • IFF/SIF Equipment • Moving Target Simulator

• AN/GRC-21/22 • AN /GRR-23/24 Receivers • Transmitters

• UHF • VHF • HF Radio Sets • LANs/WANs (X.25,V.35, XOT, 56K, T1)

COMPUTER SKILLS

• Rational Portfolio Manager • Microsoft Project • Microsoft Word, Excel, Power

Point, Outlook & LOTUS

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