PROFESSIONAL SUMMARY

Engineering Support/Senior Software Engineer with over 10 years of

experience in facilitating the support of state-of-the-art imaging,

printing and copying devices for the world leader in office products

solutions. Provided technical research, competitive technology

benchmarking, report compilation and support for a team 25 office products

engineers. Well versed in conducting laboratory testing, analyzing,

compiling data and reporting results. Experienced in managing the daily

operation of the lab including maintaining test equipment, managing

software licenses, updating software versions, managing stock and purchase

orders. Trained in Lean Six Sigma Methodologies and has significant

experience in the successful application in a laboratory setting.

Additional Strengths & Competencies

Budget /Asset Management Competitive Test Results

Benchmarking Analysis/Reporting

Lean Six Sigma/Quality MS Office Imaging

Assurance Suite/Excel Technology/Color/Monochrome

Scanning/Fax/Digitizing Project Management Facilities/Laboratory

Operations

CAREER HISTORY

Account Services Representative. position with Xerox Corporation. 08/2013

to 4/2014

DocuCare role

. Responsible for Docucare coverage on many different account in

the area.

. Responsible for Docucare printer preventive maintenance.

. Male room coverage, Reception coverage, Customer service. Print

order entry.

.

Xerox Corporation / HCL 11/1998 to 08/2012

Engineering Support Role

. Responsible for Imaging Print, Copy, Scan and Fax software

testing and evaluation.

. Researched and benchmarked Print, Copy, Scan, and Fax, image

quality evaluation on competitive products.

. Conducted a battery of Print, Copy, Scan, and Fax, image

quality tests on Xerox products including the following:

. Copy, scan, fax and print timing studies

. Image quality measurements

Operations Management Role

. Recorded data for Print, Copy, Scan and Fax in Excel

spreadsheets.

. Maintained the imaging lab, test machines, equipment and

computers.

. Purchased software, hardware and laboratory supplies; maintained

software licenses.

. Managed inventory of Xerox equipment and responsible for

competitive equipment used in benchmark testing.

. Collaborated with facilities management in the design and

relocation of the group and laboratory.

EDUCATION/PROFESSIONAL DEVELOPMENT

Associates of Science Degree in Computer Management

Bryant and Stratton, Rochester, NY

A+, Net+, Security+ Certification Coarse work

Bryant and Stratton, Rochester, NY

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