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Sales Customer Service

Location:
Las Vegas, NV
Posted:
June 30, 2014

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Resume:

Millicent Bailey

702-***-****

M I L L ICENT BAILEY

Phone and Fax 702-***-****

acesb8@r.postjobfree.com

OVERV IEW

Technical and administrative background. Equally effective individually or with team.

MS Office, Lotus Notes, Outlook Positive and professional.

Excellent verbal, written, and interpersonal Eager and fast learner.

communication. Sound organizational skills and results-

Strong customer and client relations. oriented.

Experienced as manager, supervisor, and lead.

E MPLOY MENT

08/2011 - 11/2011: UNR/University of Nevada Cooperative Extension, Las Vegas, NV (education)

(Temp) Administrative Assistant I I I

Prepare outreach surveys and course materials for academic studies • Compile data from regional client surveys for

presentation and submittal via various mediums to Washington D.C. (USDA/EFNEP) for inclusion of Southern Nevada’s

results with national statistics • Data entries • File management • Reports • Booklets, brochures • Spreadsheets • Tables,

graphs, charts.

01/2002 - 03/2009: Bechtel/SAIC Company (BSC), Las Vegas, NV - U.S. Dept. of Energy (DOE), Office of

Civilian Radioactive Waste Management (OCRWM)/Yucca Mtn. Project (YMP)

Corrective Action Program (CAP) Investigative Coordinator/Lead Admin. (Two roles simultaneously performed)

BSC –Administrative Lead

Full administrative scope and oversight of large science and engineering department including offsite subcontractors and

commuters from National Laboratories • Training of administrative staff • Requisitions, HR applicant qualifiers, employee

processing, files, orientations, training requirements, and new hire matrices • Scheduling, interviews, travel,

accommodations, vehicles, security access, and follow-ups • Corporate credit accounts • Ensure resources for all onsite &

offsite personnel, ongoing travel specifications, expense reports, and overall compliance • Track employee training

requirements and completions • Processing and management of confidential data • Database management • Report analysis,

data filters, pivot tables • Project deliverables • Prioritization with multiple, unrelated, competing, parallel deadlines / time

sensitive matters • Complex problem-solving, conflict resolution, independent decision-making • Create and revise policies

and procedures • Regulatory compliance • Maintain logs for documents, correspondence, fleet eligibility and reservations,

returns, service, and claims • Purchasing • Contract negotiations, maintenance, and renewals • Acquisitions • Light

bookkeeping, A/P, A/R, check requests • Payroll, time-keeping compliance • Monitor budgets and spending • Create

correspondence and forms, proofing, tech editing • Federal property audits • Reviews, verifications, and submittals of

engineering design documents • Spreadsheets and formulas • Brochures, charts, tables, and graphs • Database and material

f ile management • Report processing, review and interpret statistical data • Research, multi-tracking • U.S. and

international access credentialing requirements and preparations (Homeland Security specifications) • Space planning,

coordinate employee I.T. workstation demands • ADA accommodations • Routine corporate travel, meetings, special events

• Calendars, e-mail management, scheduling conflicts • Reports and claims processing for accidents, incidents, injury, and

property loss • Overall office management and equipment operations.

BSC -CAP Investigative Coordinator

Identify and eliminate/mitigate adverse conditions of safety, quality, procedural compliance, etc. utilizing the DOE’s CAP

methods and standards • Research and determine validity of all submitted CAP problems/complaints • Root cause

investigations and causal analysis • Safety & Risk Management protocols • Human performance indicators • Interviews,

pinpoint discrepancies between witnesses, reports, employee instructions, briefings, etc., detect source of unidentified

hazards • Identify trends • Complex scrutiny of developed Action Plan (AP) for inclusiveness and structure • Ensure

hierarchal signature authority for implementation • Create and maintain spreadsheets and progression checkpoints to route

workflow and track schedules • Monitor alerts via interactive CAP database for updates and required input • Document,

track, and review all phases of CAP process • Continuous feedback, follow-up, and interaction with all involved parties •

2 of 2

Millicent Bailey

702-***-****

Align CAP developments with established ‘ Key Performance Indicators’ • Prepare statistical reports and DOE (client)

presentations • In-depth QA assessments and ongoing effectiveness reviews with AP adjustments • Nationwide Lessons

Learned awareness and alerts, if applicable • Keep AP(s) under surveillance of qualified personnel.

02/2000 – 01/2002: Volt Group, Las Vegas, NV (U.S. DOE Yucca Mtn. Project)

Administrative Assistant: Records management, instruction, and oversight for compliance with federal mandate for

proper classification, retention, and scheduled disposition of all electronic correspondence within a controversial federal

project for public scrutiny and legal accountability • Track processes and revise procedures.

03/1999 – 01/2002: Ronald McDonald House (R M H), Las Vegas, NV (children’s organization)

Weekend Manager: Full 48-hour onsite weekend operations of the Ronald McDonald House • Train, direct and oversee

tasks assigned to residents, volunteers, and staff • Organization and follow-up of fundraising events • Schedule activities

and events • R MH tours • Heavy guest interaction ensuring all reasonable accommodations are met between RMH and

medical facilities • Serve as liaison with regular communication between hospital staff, social services, clergy, and various

support groups/support services • Provide critical documentation & feedback to House Administrator and Director.

SALES

Healthcare packages: Amerigroup; Product promotions/greeter/demos/sales: Las Vegas Convention Center; Marketing

displays and sales of petroleum lubricants: Standard Oil; Customer service/catalog sales: Call Center; Retail sales: Ladies

Apparel store; Filter Queen sales; Drug store sales; Fundraising/ ticket sales/miscellaneous item sales: political, charitable,

company, and community events.

V OLUNTEER

03/1996 - Present: Catholic Charities of Southern Nevada, Las Vegas, NV

Administrative services and community assists for seniors, dependent families, transitional living, and meals.

06/2012 - Present: Organizing for America/Organizing for Action, Las Vegas, NV (seasonal)

Promoting and advancing civic awareness and empowerment through canvassing, recruiting, registration, phones, follow-

ups, special events, and administrative services.

EDUCATION

Institute of Computer Management, Cleveland, OH (technical school)

Diploma: Applied Computer Programming, Systems and Procedures for Business

Shaker Heights High School, Shaker Heights, OH

Diploma

WORKPLACE TRAIN ING COURSES (partial list)

SCWE - Safety Conscious Work

Microsoft Office Trends

Environment

Lotus Notes Lessons Learned

Homeland Security

Records Management Data Tracking And Analysis

EES & H – Employee

Records Coordinator ISMS - Integrated Safety

Environmental Safety & Health Management System

OUO - Official Use Only

Ergonomic Awareness Diversity

Cyber Security Awareness

Conflict Resolution Intermediate and advanced

Counterintelligence

Corrective Action Program courses for misc. software

PII - Personally Identifiable

applications and databases

Reporting and Resolving Issues

Information

And Conditions Psychological Safety In The

Ethics Awareness

Workplace

Risk Analysis

Individual Accountability

Workplace Harassment

Root Cause Analysis

Emergency Response Team

Human Performance

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