Crystal Barrera

**** ******* **., *******, ** ***29

832-***-**** • acesb7@r.postjobfree.com

Objective

Seeking a medical customer service position utilizing my experience and passion for customer service.

Key Qualifications

● Over 10 year's experience as medical receptionist, CNA, referral specialist, outside marketing, billing

and coding, a some social work service.

● Able to create a positive impression about my company through efficient and professional

interactions.

● A self-motivated and disciplined individual with a strong work ethic and proven track record.

● Dependable, personable, and dedicated to great customer engagements.

Work Experience

Night Manger, Sales Rep. 12/20012 -2/2014

Boost Mobile

● Greeted customers and ensured they were comfortable while waiting.

● Activated new cell phones services, accepted payments.

● Answered the phones.

● Did nightly close out, print reports

● Took initiative to organize front-desk and keep store clean and smelling fresh.

Referral Coordinator 4/11 - 8/12

El Centro de Corazon (non-profit organization)

● Assisting patients and families with issues surrounding care.

● Arranged transportation if needed.

● Scheduled appointments for test, procedures.

● Contact insurance companies to assist in understanding there benefits and out of pocket expensive.

● If patient had no insurance I would assist them in applying for insurance ( Medicaid, gold card, chip,

ect.) or help find them find a specialist within there budget.p

Clinical Clerical Specialist 2/08 - 8/08

Harris County Hospital District

● Greeted patients and ensured they were comfortable while waiting.

● Checked in and out pts, Scheduled follow up appts using EPIC our electronic system.

● Verified insurrances, took copays, referred patients out if needed.

● I floated to different clinic when they were short handed.

● Also attended back to school health fairs.

MA/Front Office 2/08 - 8/08

Dr. Bernardino Flores Abaya

● Checking in/out patients, verified insurance, took copays.

● Roomed patients, checked vital signs, assist Dr. Abaya when needed.

● Answered incoming calls and handled callers inquiries.

● Responsible for entering and handling the electronic billing for all claims and resolving any denials

from Medicare and commercial insurance.

Pharmacy Tech 2007

Cardinal Health Nuclear Pharmacy

● Fill syringes with radiation

● Test the pharmacy for any radiation spills

● Wrap syringes

Education

High School Diploma May 2013

Galena Park High School

● Graduated with a Diploma and CNA license

References

Available upon request.

Contact this candidate