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Customer Service Manager

Location:
Minneapolis, MN
Posted:
July 01, 2014

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Resume:

Lemuel T. King

**** ******* **. *******, ** *****

901-***-****

aces74@r.postjobfree.com

CAREER OBJECTIVE

Accomplished, versatile, and results-driven Master of Business

Administration Graduate seeking an opportunity to leverage strong

leadership attributes, recognized training and coaching abilities, and

superior communication skills in supporting an organization to achieve its

established goals.

VALUE OFFERED

. Relationship Building - merges solid interpersonal and communication

skills to forge, nurture and maintain strong relationships with

managers, colleagues, staff members, clients, and business partners.

Enthusiastically collaborates with internal colleagues to achieve

goals and expectations.

. Knowledge and Expertise - displays expertise in the areas of training

and development, orientation, coaching and mentoring, supervision,

conflict management, and team building among others.

. Team Building and Motivation - effectively communicates with and

motivates team members, fostering an atmosphere of teamwork and

collaboration with an emphasis on goal attainment.

. Leadership - blends integrity, innovative thinking, and leadership

attributes to develop high performance teams. Demonstrates strong

decision-making talents, critical thinking skills, and an unwavering

drive to excel.

Selected Core Competencies

Demonstrates the ability Promotes team and Self motivator

to inspire others organizational learning

Listens to others in an Utilizes leadership and Understand the dynamic

unbiased manner team building skills to forces contributing to

build community cultural diversity

partnerships

Ethical Visionary Persuasive

Strategic Decisive Innovative

Selected Achievement Highlights

~Successfully completed Kenco Leadership Skills Training~

~Successfully completed Job Training Certification Program (JTCP)~

~ Successfully completed Forklift Certification Program ~

~ Successfully completed United States Army Structured Self Development

Course ~

~ Successfully managed 23 soldiers and maintained over 1 million in

inventory ~

EDUCATION

Master in Business Administration, University of Phoenix, Memphis, TN 02/12

Bachelor of Arts Sports Management, University of Memphis, Memphis, TN

08/09

Professional Experience

Human Resources Generalist

June 2013 - Present Kenco Logistics Memphis, TN

Solely involved in the recruiting efforts for all exempt and non-

exempt level personnel. Participates in administrative staff meetings

and attends other meetings and seminars. Ensures human capital is in

line with the budget aligned by the customer. Handles employee

relations counseling, outplacement counseling, and exit interviews.

. Responsible for on-boarding of all new associates to include;

new employee orientation, input of associate demographics, and

requesting access to internal systems to perform assigned job

functions.

. Collaborated with agencies (Prologistix and Paramount Staffing)

to ensure staffing levels remained in sync with the allocated

head count.

. Responsible for reporting metrics relating to staffing attrition

and allocation shortages.

. Conducts unemployment hearings with no losses resulting in added

savings for the company.

. Conducts A3's to reestablish current processes to mimic lean

principles set forth by the company.

Staff Performance Manager

May 2012 - June 2013 Prologistix

Memphis, TN

Responsible for nurturing, building, and maintaining the relationship

between our clients and the company while maintaining the companies

core operating principles. Anticipates clients staffing needs,

including recruitment, screening, interviewing, and hiring of

candidates. Fosters, and works within, an environment of teamwork and

cooperation.

. Solely responsible for the input of employee data into CRM

database, with an average of 113 employees assigned. Planned

work schedules and assigned duties to maintain adequate staff

for effective performance of activities.

. Collaborated with workers and managers to resolve work-related

problems. Trained, mentored, and explained work orders to

laborers and employees.

. Prepared and maintained work records and reports of information

such as employee's time, wages, daily receipts and inspection

results. Performed the same work duties as those supervised or

performed more difficult or skilled tasks and assisted in their

performance.

Motor Transportation Specialists/ Logistics

August 2001- May 2014 United States Army Reserves Millington,

TN

Was responsible for the operations of active duty soldiers to ensure

proper equipment maintenance and storage of military equipment in

excess of $500,000. Responsible for the logistical planning of

tactical movement throughout combat zones with no reported casualties.

Planned shipment and receipt of hazardous material within combat

zones. Supported NATO forces with help in preparation and planning of

combat logistical movements.

. Planned logistical movements of personnel, supplies, and

equipment within Afghanistan and Iraq, during Operation Iraqi

Freedom (2003-2005) and Operation Enduring Freedom (2010-2012).

. Instrumental in implementing safety measures that decreased in

half the rate of accidents, with yearly reporting of no

equipment loss.

. Awarded Army Commendation Medal for planning the logistical

movement of over 1.3 million gallons of fuel throughout Iraq.

. Recommended to move from the Enlisted Ranks to the Commissioned

Officers Ranks, for taking initiative and going above and beyond

the call of duty.

. Safety and Compliance Non-Commissioned Officer, in charge of

vehicle and personnel incident reporting.

. Retention Specialist, instrumental in the recruitment and

retention of new and prior enlisted soldiers.

. Awarded Secret Security Clearance in 2010. Awarded Hazmat

certification of shipment and transportation in 2003, which is

still current.

Admissions Case Manager Full-Time 40 Hrs./ Week

September 2009- October 2010 Baptist Memorial Healthcare

Memphis, TN

Completed data entry of confidential patient records in computer-based

database system. Assisted with patient admittance and insurance

verification. Was primarily responsible for providing and reporting

patient financial statements to ensure collection of outstanding

debts. Communicated internally and externally with insurance companies

and state funded programs to determine eligibility of patients for the

Baptist Memorial Healthcare network.

. Created a layout within the Emergency Room that helped in

elevating our collections from 56% to 87% collections on each

account.

. Voted "Best Customer Satisfaction" for four consecutive months.

. Obtained 100% collections from ER patients admitted within first

quarter of the fiscal year.

Operations Specialists Full-Time 40 Hrs./Week

November 2005 - February 2009 Nike Distribution Facility

Memphis, TN

Supervised 20-30 employees with processing day-to-day orders placed

via online website. Completed data entry to compile Excel spreadsheets

for daily accounts of inventory shipped and received. Reconciled

incorrect orders and inventory discrepancies through warehouse

inventory systems. Collaborated with suppliers in regards to inventory

planning and shipments. Provided customer services and problem solving

assistance to customer inquiries. Was responsible for the audit of

daily entries of the shift to ensure accurate inventory levels.

. Improved Shipped in Full on Time during peak season to 93%.

. Examined freight to determine loading sequences. Checked

specifications of materials loaded or unloaded against

information contained in work orders or bill of ladings.

. Consistent customer service award winner.

. Recommended for Future Managers program within Nike to be held

in Beaverton, Oregon.

ADDITIONAL ACTIVITIES

. Membership in Kappa Alpha Psi Fraternity Inc. Memphis Alumni

Chapter

. University of Memphis Alumni Association

. YMCA Youth Development Basketball Coach

. Veterans of Foreign Wars Post 4935



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