Rashida Hameed

*F Ginger View Court. Cockeysville, MD 21030

443-***-**** ( acerzm@r.postjobfree.com

LEASING CONSULTANT

Detail-oriented and multi-tasking Customer Service Professional with

extensive experience in variety of service environments. Successful track

record of working independently as well as with teams. Key strengths

include:

. Management skills

. Research skills

. Strong communication skills

. Computer skills

. Motivator

. Prioritizing

. Sales skills

. Trilingual

Employment History:

Leasing Consultant

08/13-Present

Intersolutions

Glen Burnie,MD

. Take work order requests from residents, enter into Onesite system and

relay to maintenance department

. Deal with resident issues. Meet established sales goals.

. Lease apartment-homes to future residents, and meet/exceed application

and move-in and goals

. Complete all related paperwork, rental verification.

. Conduct new resident orientations. Program gate remotes and key fobs.

. Make deposit slips for resident's monthly rents and take deposit to

bank

. Answer phones/filing, typing and perform other administrative duties

as needed.

Child care provider 2011-2013

Rashmi Family

Ellicott City, MD

. Meet the child's special needs-feeding, bathing, sleeping, etc.

. Communicate with parents regarding daily actives, behaviors, and

related issues

. Observe and monitor children's play activities.

Leasing Consultant

2008-2011

Hendersen Webb

Cockeysville, MD

* Rented apartments by meeting the weekly goal.

* Prepared term leases-- yearly, month to month, and six month contracts.

* Dealt with public/prospects that came into rental office by promoting the

model and providing information about the property as well as providing a

tour.

* Completed paperwork (lease) for new applicants.

* Prepared lease packets and move-in packets. Accepted move-in monies and

reviewed move-in material with new residents. checked vacant apartments.

Distributed CM letters.

Temporary Employment:

Research and Resolution Representative 2006-

2007

MRI of Baltimore

Timonium, MD

* Worked on requests (tickets) from customers and other departments in

distribution center.

* Researched problems by taking all the necessary steps that included

sending subtasks to all related departments.

* Sent replacement orders, issued credits, revered credits as needed.

* Resolved customer's problems based on findings to reach a resolution,

which was best for the customer and the company.

Receptionist

2006-2007

On Assignment Healthcare

Towson, MD

* Called patients to confirm appointments.

* Pulled and filed patient charts and prepared them for follow-up

appointments

* Performed other clerical duties as assigned.

* Answered incoming calls and took messages for physicians

Compliance Coordinator

2005-2006

Bionicare Medical Technologies

Sparks, MD

* Handled inbound/outbound calls for compliance department.

* Entered responses on compliance questionnaire and updated all notes on

HCS system.

* Faxed each questionnaire to physicians. Encouraged patients regarding

continual therapy.

* Placed supply orders for patients. Provided exceptional service by

building rapport.

* Met and exceeded monthly contact rate, set by management for compliance

department.

Customer Service Associate

2003-2005

Visa International Owings Mills,

MD

* Provided assistance to Visa cardholders worldwide in an inbound/outbound

call center

* Initiated reports of lost or stolen visa cards and blocked from

fraudulent use

* Served as a liaison between visa customers and financial institutions.

Provided assistance to customers in need of emergency card or cash.

Educated customers on the benefits offered by Visa

* Provided authorization assistance to Visa acquirers and merchants

* Worked extensively with Seibel Client 7.0 software and VTSC extra

Education:

Associate Degree--Accounting Yorktown Business Institute

York, PA

Travel/Tourism Diploma York Technical Institute

York, PA

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