LUISA ELAINE M. CASTILLO

Blk. ** Lot * Lagro Subd. Novaliches, Quezon City

Contact Number: +63-933*******/ 936-7512

Email address: aceryl@r.postjobfree.com

• Objective: Seeking for a job which will enhance my knowledge in the field of

Information Technology that will gain me more extra professional skills so it may help

me for my future career.

Skills Education:

• Proficient to work hard in any circumstances.

• Capable to work independently and beneath pressure.

• Developed interpersonal skills via invoice or non-voice communication skills.

• Basic experienced in Excel([Pivot)

• With Extensive experience in ICMS version 5.1(icmsprod)

• With basic knowledge in HTML, Microsoft Word, Excel, Access, Power point, Adobe

Photoshop/Illustrator v.5, Flash Pro, Microsoft Visual Studio VB, Internet and Technical

staff.

EDUCATIONAL BACKGROUND

2009 – 2012 Bachelor of Science in Information Technology

Feu-Fern Diliman

Sampaguita Avenue Mapayapa Village Diliman Quezon City 1101

2004 - 2009 Elementary/Secondary

Sacred Heart Academy of Novaliches

1155 Quirino Highway Novaliches, Quezon City

WORK EXPERIENCE

2012- 2014 Bayan Telecommunication Inc.

Customer Service Support/Data Entry

• Data Entry including: Subscribers information and Service Orders of subscribers

regarding phone lines and data subscriber line services.

• Received calls from sales agent to obtain subscribers information based on their filled –

up application form.

• Received E-mails from sales assistant and from managers of each services to regenerate

Wrong encodings or to alter some information regarding subs request services.

• Received and checked of subs application to process validation.

• Verified client regarding on their filled-up application through phone call.

• Regenerate of subs Service orders after credential investigation and area investigation

was made.

• Generated and monitored reports all encoded in a day. Either all received applications

Or received voice calls.

SEMINAR ATTENDED

Feb. 19, 2011 Emerging Technology

Aug. 15, 2011 Game Development

Aug. 15, 2011 Robotics

Oct. 01, 2011 Information Security Conference (Basic Web Application Security

Basic Hacking

Oct. 2011 - Dec. 2011 ITDO of Quezon City Hall (Technical Officer Trainee)

Oct.19 - Dec. 28, 2012 BAC & Relay Encoder Training Program with (ICMS Version 5.1)

May. 25, 2014 Illustrator WorkShop(Adobe Illustrator CS5)

PERSONAL BACKGROUND

Gender : Female

Age : 21 years old

Birth date : July 06, 1992

Height : 5’1

Civil Status : Single

CHARACTER REFERENCES

Ms Raquel Samson

Dept. of Head of Computer Science

FEU-FERN DILIMAN

+63(2)931-6064

Ms Heidi Tarlit

BAC and Relay Unit Head

Bayan Telecommunication Inc.

+63(9)22-8470-671

Contact this candidate