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Customer Service High School

Location:
Dallas, TX
Posted:
June 29, 2014

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Resume:

DAVID FUENTES

acerxu@r.postjobfree.com

**** **** ***** **. *** 7611 Dallas, TX

469-***-****

OBJECTIVES

Curious young mind seeking a new career to make a name for himself in the business.

EDUCATION

W.T. White High School

May 31st, 2014 High School Diploma

• Completed High School with the outlines described by the State of Texas

• AP Spanish IV

• AP World History

• JROTC Class Sargent

EXPERIENCE

Tom Thumb

3757 Forest Ln #1540 Dallas, TX 75244

Starbucks Barista-5-26-13 – Current

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to

standard and to set a positive example for the shift team.

Communicates information to manager so that the team can respond as necessary to create the Third

Place environment during each shift.

Assists with new partner training by positively reinforcing successful performance and giving respectful

and encouraging coaching as needed.

Contributes to positive team environment by recognizing alarms or changes in partner morale and

performance and communicating them to the store manager.

Delivers legendary customer service to all customers by acting with a customer comes first attitude and

connecting with the customer. Discovers and responds to customer needs.

Follows Starbucks operational policies and procedures, including those for cash handling and safety and

security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace

so that partners can locate resources and product as needed.

Checker-

Maintains regular and consistent attendance and punctuality.

Operates cash register to itemize and total customer's purchases in grocery, department, or other retail

store: Reviews price sheets to note price changes and sale items.

Counts money in cash drawer at beginning and end of work shift.

Records prices and departments, subtotals taxable items, and totals purchases on cash register.

Grocery Stocker-

Managing inventory requires checking product levels, examining expiration dates, and rotating goods

Stocking shelves consists of replenishing, fronting, and straightening products on the shelves

Unloading incoming shipments, moving pallets, unboxing products, and price labeling merchandise

Assist customers on the sales floor to deliver world class customer service.

Courtesy Clerk-

Assist in the quick and efficient checkout service of our customers by helping to unload grocery items

onto check stands, bagging groceries, and providing carry out service.

Conduct price checks, take “return” products back to proper shelf locations, and help maintain store

shelves by cleaning and fronting products.

Gather shopping carts from parking lots, sweep and mop floors, assist in the prompt cleanup of spills and

other general housekeeping duties

SKILLS

• Bilingual in Languages of English And Spanish

• Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

• Ability to work with several operating systems, including Windows, Mac OSX and Linux

• Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific

team goals

• Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks.

• Computer Whiz- As a hobby I put my skills together to fix PCs and Laptops of all kinds of hardware

and software issues, Including phone as well



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