Crystal Batiste

*** ********* **, *********, ** *5134

acerwl@r.postjobfree.com - 225-***-****

Work Experience

Complaint Analyst II

GEICO

September 2008 to Present

Responding to Department of Insurance, Better Business Bureau, online, and written complaints from

customers. Editing responses written by supervisors and managers, General clerical duties, Resolving telephone

complaints transferred to the company's executive hotline. Acting as a point of contact for all company

representatives calling or following up on complaint responses. Researching claim files for necessary

information. Reporting monthly complaint data to the company's corporate office.

E-Commerce Customer Service Representative

Home Depot Direct

February 2004 to September 2008

Checking stock and quoting prices to customers. In addition, collecting credit

card information to process orders. Requesting price and availability for non-stock merchandise from various

vendors. Processing return goods authorizations for unwanted, lost or damaged merchandise. Communicating

with shipping companies and tracking orders in route to customers. Requesting quotes for expedited less than

truckload shipments that must be delivered as air cargo. Accurately and efficiently entering faxed or Edi

orders. Researching technical information for customers via the Internet or vendor specification sheets.

Suggesting required or additional items to enhance customer's purchase. Resolving all pricing issues related to

purchase orders. Creating a working relationship with all customers and vendors while meeting and exceeding

goals in the call center. Ensuring the day to day activities of two plumbing websites run smoothly and efficiently.

Reservations Help Desk Supervisor

Lodgian Hotel Group Call Center

July 1998 to September 2000

Producing daily productivity and attendance reports. Resolving after-hours hotel

complaint issues. Supervising the activity of numerous company agents. Handling

general clerical duties. Assisting in the training of new employees.

Education

Bachelors of Arts in Mass Communications Received

Louisiana State University - Baton Rouge, LA

May 2003

Additional Information

1998 Graduate of Louisiana State University's Hospitality Received the October & June

Associate of the Month award from Your "Other" Warehouse. Received the gold tier Chairman's Club award

from GEICO for outstanding customer service in 2012.

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