Michael A. Burns acerw9@r.postjobfree.com

*** **** ***** *******, ** 24523 540-***-****

Summary of Qualifications

Self-motivated professional with over 10 years of executive administration

experience as well as excellent organizational and communication skills and

the ability to work independently with minimal supervision. Demonstrated

ability to promote healing, provide hope, preserve dignity, and produce

value for each patient, resident, family member, customer, employee, and

shareholder. Dedicated administrator who has a broad range of health care

experience as well as superior management and communication skills to

succeed in a wide variety of roles. Reputation as a self-directed

professional with excellent management and people skills. Functions

independently with little or no supervision as well as the proven ability

to manage a team. Possesses strong customer service, interpersonal, and

time-management skills. Communicates effectively with diverse populations

in written/verbal formats. Possesses an excellent work ethic and a strong

sense of responsibility.

Professional Experience

Blue Ridge Rehab Center Martinsville,

VA

Administrator / COO 2013 - 2014

Plans, develops, and directs the programs, services, activities, and

employees of this 300-bed facility.

Directs, establishes, reviews, and adjusts charges for services. Maintains

$1.7 M a month in revenue.

Routinely leads and guides interdisciplinary team of 400 plus employees

with weekly QA/PI meetings.

Supervises operations with net revenue of $20.4 million in FY2013 while

ensure compliance of policies.

Works with 16 Physicians and 2 Medical Directors; leads new program

development for staff retention.

Routinely puts into place company systems that are in compliance with State

and Federal regulations.

Implements, maintains, and complies with performance improvement

activities, including: the Corporate Compliance Program, chairs the Home

Care Agency Advisory Board, and acts as the Privacy Officer.

Continually assesses the medical needs of internal and external employees

and the customer to meet and exceed their current expectations. Responsible

for continual growth and profitability of facility.

Experience in ensuring that affordable health care is provided by the

acquisition, utilization, and organization of human, financial, and

physical resources; develops improved operational processes.

Establishes long-range plans to support the rehab's values, vision,

customer service, and general goals.

Organizes functions through delegation of duties, appropriate

departmentalization and maintaining accountability from managers. Designs

and implements an effective Business Plan to meet objectives.

Envoy of Lawrenceville - Nursing and Rehabilitation Center Lawrenceville,

VA

Executive Director 2012 - 2013

Managed facility budgets and business practices, which included: labor

costs, payables, and receivables.

Monitored scheduled business activities to ensure proper procedures and

standards were followed, appropriate handling of funds, and that sound

credible business practices were followed at all times.

Communicated corporate budget guidelines and expectations to department

managers. Met established budget and Accounts Receivable goals as developed

by the department supervisor and GVP team.

Developed and implemented a marketing strategy for the facility that

reflects service opportunities, competition, and potential market area

changes, which maximized census, payer mix, and revenues.

Possessed substantial knowledge of maintaining compliance with

organizational rules and procedures.

Demonstrated ability in taking full initiative in evaluation, development,

and implementation of new business opportunities that met the needs of the

community and benefits the facility and the company.

Provided leadership for facility management staff and consultants in

developing/working from a business plan that focuses on all aspects of

facility operations, including setting priorities and job assignments.

Responsibilities included: monitoring each department's activities,

communicating policies, evaluating performance, providing feedback, as well

as assisting, observing, coaching, and disciplining as needed.

Carriage Hill Retirement Community Bedford,

VA

Interim Administrator

2012

Experienced in directing/assisting marketing director to build and maintain

a high census percentage.

Management recognized as #1 in customer service and effective in staff

retention programs development.

Utilized effective staff communication methods and skills by following

lines of authority as appropriate.

Conducted weekly spend down meetings with all department heads to ensure

strict budgetary adherence.

Successfully redesigned administrative processes to streamline functions,

eliminate redundancy, and expedite workflow while consistently maintaining

quality patient care and superb customer service.

Mentored key employees and facility staff to play an active role in

carrying out the marketing plan.

Took full initiative in evaluation of new business opportunities that met

the needs of the community.

Monitored HR practices to ensure compliance with employment laws and

company policies, and to ensure practices that maintain high morale and

staff retention, to include: effective communication, prompt problem

resolution, proactive supervisory practices, and maintaining a proactive

environment.

Routinely managed turnover and ensured current and future staffing through

development of recruiting sources and through appropriate selection,

orientation, training, staff education, and development.

Supervised facility budgets and business practices to include labor costs,

payables, and receivables.

Was responsible for increasing bottom line revenue monthly by handling

billing and coding for payment.

Responsibilities included: maintaining a high level of customer

satisfaction, overseeing daily operations, ensuring strict adherence of

budgetary guidelines, and leading marketing initiatives for the business.

Central Virginia Community Services Lynchburg, VA

Interim Administrator

2012

Established development of policies for licensure of this Specialized

Mental Health Assisted Living Facility.

Ensured proper administration of medication by residential employees in

accordance with established policies and procedures. Ensured compliance

with established licensing regulations. Coordinated and participated in the

development and implementation of strategic individualized patient

programs.

Worked closely with disabled and mentally challenged individuals -

providing services for daily living.

Demonstrated ability in providing leadership, supervision, and education to

assigned residential employees as well as scheduling and staff development

required by Licensure and Agency Policy.

Worked closely with staff and Program Manager to establish and implement

innovative goals and outcome for residential services while regularly

addressing CARF, Medicaid, and Agency standards.

Hired, counseled, and terminated staff while developing new employee

incentive and retention processes.

Led and directed program development, quality assurance, resource control,

and staff development.

Avant at Roanoke Roanoke, VA

Administrator-In-Training 2010 - 2012

Provided outstanding management and maintenance of the company financial

records monthly and Quarterly Reports, and utilized accounting software for

monthly billing and bookkeeping records.

Conducted office presentations on policies and procedures, and educated on

systems for problem resolution.

Managed all business related activity to achieve vision and supporting

strategies and assures that the company image as an ethical and high

quality provider of health services is developed and maintained.

Followed strict policies for tracking collections, submitting claims, and

appealing claims when delinquent.

Provided excellent customer service by meeting/greeting customers; resolved

issues in a timely manner.

Used outstanding time management, and created innovative process

improvement to streamline operations.

Built a collaborative and communicative work environments between

management and staff - leading training, identifying areas for improvement,

streamlining processes, and improving customer service.

Led team via business management experience - providing leadership and

direction to staff and direct reports. Implemented quality management by

applying best practices and continuous improvement.

Integrated the facility with the community through effective communication

and PR. Maintained professional affiliations to enhance professional growth

and remain current with the latest best practices.

Certifications

Medicaid Preauthorization 2012

Fraud Waste and Abuse 2012

Violence in the Workplace 2012

Blood borne Pathogens 2012

Virginia Department of Social Services-Pre-Licensure Training

2012

CNPR National Certification - NAPRx 2010

Graduate of NAPRx Pharmacology - Pharmaceutical Sales Training Program

Virginia License Nursing Home Administrator

Volunteer

Bedford Life Saving Grew

Bedford, VA

Volunteer Crew Member 1990 - 1997

Handled ambulance operations and emergency/non-emergency care at the basic

level in the pre hospital environment and during ambulance transport of

patients. Documented patient's status, delivery of care, and evaluation of

the patient's response to care according to unit procedure and established

protocols.

Removed or assisted in the removal of victims from scene of accident or

catastrophe and transports injured or ill persons to treatment center.

Assisted other medical personnel with provision of treatment.

Effectively administered pre-hospital emergency care, such as:

cardiopulmonary resuscitation (CPR), oxygen, bandaging and splinting to

patients, in accordance with established policies and protocols.

Communicated and monitored communications equipment with dispatch

personnel, medical staff, police, fire, and family members to ensure

relevant information is collected and proper treatment was administered.

Communicated initial assessment and intended plan of care in a professional

manner.

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