214-***-****•acerw1@r.postjobfree.com

ERICK MOORE

**** ********* *****, ********, ***** 75150 •214-***-****•acerw1@r.postjobfree.com

ERICK MOORE

Objective

Seeking a full time position with a company where I can contribute my customer service abilities and work

experience, while learning and developing my skills and continuance of knowledge.

Experience

Feb. 2013 to Present

Self Employed Holy Hands Apparel Screen Printing Mesquite, TX.

Dec. 2001 to Feb. 2013

O’Reilly Auto Parts Distribution Seagoville, TX.

Warehouse Lead – Various Departments within Distribution Center

Shipping, Receiving, Order Selecting, stocked, replenished orders and performed various inventory

control functions, while meeting productivity

Handle all store and outside customer service issues, maintained service level with Jobber customers

through weekly courtesy calls

Maintained a strong relationship with all of the companies’ retail store personnel (store manager,

district managers) through monthly store visits, monthly plant tours/meetings and the companies’ daily

call program.

Worked with local carriers and representatives to ensure quality shipping and delivery of company

product. Made sure all direct customer product was shipped with the fasted delivery and routing.

Troubleshooter for most customer issues to achieve customer satisfaction.

Serviced customers face to face through company counter sales department(part defects, customer

satisfaction complaints)

Worked with Inventory Control Supervisors, to correct inventory issues, perform cycle counts and

locate missing parts for daily orders.

Excellent computer knowledge (Excel, Word, Data Entry), UPS World Ship and FedEx Shipping

Proficient with WMS systems (AS400, Log Pro), RF Scanners and Vo- Collect

Safety Committee Chairman, held monthly safety meeting with the Safety Team discussing accidents,

potentials and preventative measures and also implemented safety contest/programs

Managed deadlines and productivity standards to ensure workflow was constant.

Worked to maintain payroll and labors hours within the company goal

Forklift Operator(Cherry picker, stand up, sit down)

Sep. 1997 to May 2001

King Architectural Metals Dallas, TX.

Customer Service Representative/ Warehouse Support

Serviced customers through inbound calls and performed customer satisfaction follow up

Handle all sales calls, customer orders and order routing

Provided customer help with understanding company catalog items, pricing, company

guideline/policies and basic trouble shooting to obtain customer satisfaction

Worked face to face counter sales for company will call counter, handled customer questions, ordering

and component measurements

Supported warehouse personnel with picking, packing, shipping and accuracy of high volume orders

214-***-****•acerw1@r.postjobfree.com

ERICK MOORE

Education

1993 – 1995

Law Magnet High School Dallas, TX.

1995 – 1997

Dallas, TX.

Woodrow Wilson High School

High School Diploma

American trades Institute (Heating and air Conditioning)

Gold Certified – National Career Readiness Certificate

References

References are available on request.

Contact this candidate