Charles P. McManus

**** *** ****** ***** ( Fort Worth, Texas ( Hm 972-***-**** ( Cell

214-***-**** ( acerus@r.postjobfree.com

MANAGEMENT PROFESSIONAL

Project & Program Management / Vendor Management / Software Development &

Testing / Telecommunications

Management Project Management and Business Acumen

Successful record of leading teams in the development. Able

to define, communicate, and fulfill the project's goals.

Strong problem solving and solution skill sets. Demonstrated

performance has resulted in a highly successful career in the

telecommunication and consulting industry.

Telecommunications Industry/Vendor Management Expertise

Summary Engineering Manager with over 20 years experience in software

development and testing with regulatory compliance and

oversight of strategic business affairs for telecommunication

and quality assurance engineering. Extensive global

experience providing quality assurance, vendor management,

testing, project management and consulting services within

the competitive local exchange market. In depth understanding

of core telecom business processes, including developing

custom software with hands-on experience with design, coding,

and testing phases of software delivery. Combine a unique

ability to understand the business growth objectives of a

telecommunications company with a solid knowledge of

telecommunications processes and technology. Conducted

preliminary research for setup on operational wireless

systems and VOIP on Intervoice, SBC, and Siemens systems.

Results-Oriented Leader

Work collaboratively with team members to achieve common goals, while

maintaining responsibilities and commitments. Foster

professional growth through mentoring relationships and a

focus on training and development. Excellent presentation and

negotiation skills, easily communicate with vendors, software

developers and executives

Career The McManus Group, CIO

2002-Present

Highlights

Project Assignments:

. Performed Business Development Duties for Ventare

Consulting, also submitted proposals.

. Open new fields of business, and pursued professional

contacts for trends and opportunities.

. Prepared proposals and estimates for numerous consulting

firms such as Tunad Corporation and Ventare.

. Built Contact Databases for Numerous Clients to assist them

in their Business Development efforts.

. Established relationships and managed Vendors for numerous

projects.

Intervoice-Brite Production and Validation Senior Manager

2000-2002

Leadership Assignments:

Lead six major revisions including conversion for systems from OS-2 to

NT. Oversaw live production testing through wholesale EDI and

Web-based gateways, including wholesale pre-ordering, ordering,

provisioning, billing, and repair/maintenance functionality.

Products within the scope of the test include Resale POI's,

Centrex, DID, ISDN, and Unbundled Network Elements. Turned

around three major customers, which included SBC, Qwest and

Excel Communications. Managed personnel for both own operations

and vendors associated with nationals, such as SBC.

Identified and fixed over 65k system and operational support

defects during test execution.

Enabled clients to detect potential problems at an early stage

and cater to market demands and regulatory requirements. Ensured

operational and system readiness and prepared client for

business in a highly competitive market. Managed a diverse

vendor team of ten and reduced employee turnover by 80%.

Contributed and managed an increase in production of 50%. Cited

for team management and for operational effectiveness by both

internal and external management and customer base. Established

solid end-to-end testing infrastructure. Defined standard

processes and implemented tracking tools and management reports.

Established a standard methodology for integrating the product

systems and processes, as well as the existing customer base

with the client's own infrastructure

Charles P. McManus

R sume ( Page 2

Career Master Consulting 1996-2000

Highlights

Projects Included the Following:

Accrunet Freelance Web Development, Richardson, TX; Convegys,

Consultant;

PacTec Communications Due Diligence, Rochester, NY;

DGM&S/Ulticom/Nexworks

Sprint Contractor, Test Development; Test Director, Consultant

DGM&S/Ulticom/Nexworks, Configuration/Quality Manager

Created and implemented the conversion of a custom software

shop to an "off-the shelf" software production house

application. Ran release and test operations, schedules,

plans and budgets. Processed the documentation and alignment

with software engineering operations business plans and input

for process improvement. Provided internal and external

support for CM and Quality and E-Commerce interface for the

middleware software application. Created highly structured

task plan that enabled projects to be completed on time and

under budget. Primary for quality audit and credited with

client multi-million dollar contract from 3Com.

Sprint, Test Development Group/ Project Manager

Developed and implemented a web-based operation critical path

tool for test operation. Broaden testing scope for software

improvement on key projects such as Sprint's ION (Integrated

On-Demand Network). Determined both strategic and tactical

approaches to overcome development and design obstacles.

Operated as primary project manager by creating key processes

necessary to support development of the test group

environment. Presented key presentations to VP for tool buy

decisions and purchase justifications.

MCI, Senior Requirements Manager 1997-1998

Led the implementation of one of the largest integrated

telecom software launch operations in MCI history. Presented

OATS (Integrated Telecom S/W) launch plan to headquarters and

partnered various groups in national operations to assure the

success of the launch. Lead team operations in data

conversion that included the conversion of 250k customer

accounts and 60k plus data conversion issues. Designed and

managed specific solutions for error fall-outs and

probability predictions. Managed operational multi-state

action team to remove the conversion fallouts as quickly as

possible. Set records for design approach to automate mass

changes in an effort, reducing manual labor by thousands of

hours and enhancing the integrity of this work. Created

functional UAT procedures, processes and plans for major

software launches for MCI Local System Development.

APEX Resolution, Test Director 1997-1997

NEC, International Test Operations & Development, Broadband

ATM Application Testing

Ran team of 20 plus Software Engineers to convert manual

testing operations to automated Testing. Developed standard

methodology and documentation procedures managed schedules.

Designed software testing work-a-rounds as required and

functional tested Broadband ATM switch testing for the NEC

Japanese operations. Schedule acceptance testing in Japan as

required. Worked in multi-national environment and

implemented state of the art operational testing for the ATM

switch for each implementation.

IMI, Billing and Testing Consultant 1996-1997

GTE-National Billing/Reporting; Frito-Lay-LAN System

Implementation;

USAA - Insurance Application Testing

Planned and implemented USAA testing operations trained

consultants on the use of the ATF Soft bridge software. E-

Commerce testing and operational planning for requirements

and implementation. Trained consultants in the setup and day-

to-day programming of the test software on UNIX and NT

environments. Consulted the operational software managers on

capabilities, practices, configuration issues and testing

methods.

Charles P. McManus

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Career DOD Experience Quality Assurance Specialist

1981-1996

Large Defense Corporations, which includes TI, Raytheon,

General Dynamics, Boeing, Martin Marietta. Position: Hardware

and Software Evaluation Team Lead, Quality Assurance

Engineering Specialist/Technical Assessment Staff Member for

over 10 years.

. Defense Logistics Agency - Defense Contract Management

District (South)

Quality Assurance Specialist. Secret Clearance.

7th Army Combined Arms Training

Command-Vilseck, FRG

Training Facility Manager

Directorate of Q& A - Red River Army

Depot Texarkana, TX, Wellerbach, W Germany -Training

Facility Manager/Engineering Technician

Education

Dallas Baptist University, completing last two semesters of

MBA/MA, dual Masters

Southern Methodist University-Oracle 8i Database

Administration and UNIX Administration Certificate

Troy State University - B.A.S. Resource Management,

Carnegie-Mellon University - SCE

Certification - Software Engineering,

Certifications

Vendor Management Training via Texas

Instruments

Quality Engineering and Quality Assurance

Auditor

ASQC Sanctioned Certificate Course

Completed

Motorola Six Sigma - Quality

Certification

DOD Certification for S/W Quality

Engineering

Computer

Skills Operating Systems and Hardware: Windows NT, MS 95, 98, 00, ME,

LAN, WAN, SUN based server systems, SS7 based telecom,

Telecom Cluster Operations, Advanced Modems, Bridge

Routers, ATM, and Frame Relay

Productivity Applications: MS Excel, Word, Access, PowerPoint,

Project, Lotus Notes /Lotus Organizer, Project Workbench,

Outlook, Framemaker.

Programming Language: HTML, Java, C, C++, Perl, UNIX, SQL, Win-

Runner, Rational ClearCase, TeamConnection, PVCS, Oracle,

Siebel, and Infomix.

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