SHERENNA DEAN

**** ************ **, * *********, South Carolina 29420 H ome: 843-***-**** Cell: 843-***-****

acertq@r.postjobfree.com

Professional Summary

Qualified Customer Service Representative with more then two years in fast -paced customer service and call

center environments. Personable and professional under pressure. Call Center Representative versed in

customer support in high call volume environments. Superior computer skills and telephone etiquette. C ustomer

Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers

positive experiences th rough high -quality customer care. Excellent communicator with 3 years in a demanding

call center environment as a Customer Service Representative. F r iendly Sales Associate adept at working in

d iverse retail and customer service environments.

Skills

l l S trong client relationsl E xceptional communication

C reative problem solver

l Shipping and receiving professional l M S Windows

skills

l S trategic sales knowledgel Quick learner l C redit

p roficient

card processing

l M ulti -line phone talent

Work History

Sales Associate, 0 3/2014 t o 0 5/2014 Walmart – North Charleston, S C

l A nswered an average of 100 calls per day by addressing customer inqui ries, solving problems and

p roviding new product information.

l G reeted customers entering the store to ascertain what each customer wanted or needed. l Described

p roduct to customers and accurately explained details and care of merchandise. l Politely assisted customers in

person and via telephone.l E ffectively communicated with and supported sales, marketing and administrative

teams on a daily basis.l Developed reputation as an efficient service provider with high levels of accuracy. l

Scored in top 10% of employees in successful resolut ion of issues l E nsured superior customer experience by

addressing customer concerns, demonstrating empathy and

r esolving problems on t he spot.

l P rovided ongoing guest service, including giving fashion advice. l Executed in -season pricing strategies,

i ncluding promotions and markdowns to reach financial targets of

n umber.

l M aintained cleanliness and presentation of stock room and production f loor. l Recipient of mul tiple positive

reviews acknowledging dedication to excellent customer service. l D irected calls to appropriate individuals and

departments.l Helped drive sales goals and achieve monthly quotas. l O rganized store merchandise racks by

s ize, style and color to promote visually appealing environment. l Routinely answered customer questions

regarding merchandise and pricing. l Learned, referenced and applied product knowledge information. l

Participated in physical inventory counts every t ime period. l Folded and arranged garments in attractive

d isplays.

Customer Service Representative, 01/2011 t o 0 2/2014 IQOR – North Charleston, S C

l A nswered an average of 50 calls per day by addressing customer inqui r ies, solving problems and

p roviding new product information.

l Described product to customers and accurately explained details and care of merchandise. l Politely assisted

customers in person and via telephone.l Communicated with vendors regarding back order availability, future

i nventory and special orders.l Successfully acquired an average of 80 new customers per month, generating a

90% growth in revenue.

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P rovi t op 10% of employees in successful resolut ion of issuesInvestigated and resolved customer inquiries and

ded complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer

an concerns, demonstrating empathy and r esolving problems on the spot. Managed wide variety of customer

e leva service and administrative tasks to resolve customer issues quickly and efficiently. Processed 100 daily

ted i nvoices and billed renewed invoices to clients. Recipient of mul tiple positive reviews acknowledging

custo dedication to excellent customer service.Directed calls to appropriate individuals and departments. Helped

mer d rive sales goals and achieve monthly quotas. Set up and explained new membership contracts.

exper

ience

School Diploma: Account ing, 2010

to

Charleston High School - North Charleston, S C

gener

ate a 3.1 GPA Coursework in Accounting, Finance and Statistics

loyal

c lient

èle.Ef

Conflict Resolution

fectiv

l Responsible for handling customer account inqui ries, accurately providing information to ensure

ely

resolution of product/service complaints and customer satisfaction.

comm

l Customer Follow up

unica

ted Ensured that customers were satisfied with company products and services by doing purchase follow -up

calls.

w ith

l Customer Service

and

suppo l Consistently received positive feedback from guests and created repeat business by developing

r ted l ong -term relationships with customers.

l H andled guest complaints, maintaining a positive dining experience for all rest. l Monetary Transactions

sales,

mark Handled cash, check, credit and automatic debit card t ransactions with 100% accuracy.

l Telephone Service

eting

and Professionally processed 80+ calls per day, providing information and service to ensure customer

admi satisfaction.

Financial

nistra

tive l Compiled inventory lists and worked with vendors for product pricing and special orders. l H andled high

team volume sales with cash, credit and gift card transactions, balancing cash draw at end of

s on a shift with 100% accuracy rate.

daily

basis.

Devel Isaac Caesar - 8 43 -847 -9474Chanel Walker 843 -640 -7931 Shaun Mack 843-***-****

oped

r eput

ation

as an

effici

ent

servi

ce

p rovi

der

w ith

h igh

levels

of

accur

acy.S

cored

in

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