Sharonda Wilson

I have a great eye for detail and I'm also a team player.

Birmingham, AL

acert0@r.postjobfree.com - 205-***-****

To secure a position with a progressive organization where I can maintain a challenging and rewarding position.

I desire the opportunity for advancement.

WORK EXPERIENCE

Sitter/Caregiver

One Call Away Healthcare & Sitting Service- 301 14th Ave NW - Birmingham, AL - February 2014 to

Present

Maintained records of patient care.

Ability to prepare and plan meals.

Maintained excellent communication and writing skills.

Changed bed linens and did patients laundry.

Able to perform delegated tasks instructed by the care manager and patient.

Responsible for other duties as assigned.

Call Center Customer Service Representative

Insight Card Services- 600 Beacon Pkwy W - Homewood, AL - June 2011 to November 2012

Increase the customer experience by providing information on new products, card services, fees, and services

through up selling opportunities.

Handled a high influx of inbound calls within a dynamic call center environment.

Managed multiple priorities and maintained effective results in a quota driven workplace.

Assisted Card holders with issues such as adding money to their cards and given locations where card can

be used.

Responded to customer inquiries and requests and resolved issues efficiently and professionally.

Exercised strong interpersonal communication skills with customers and department personnel.

Accepted assignments with an open, cooperative, positive and team-oriented attitude.

Utilized multiple call center support applications to efficiently assist customers and agents.

Call Center Customer Service Representative

Sitel- 5338 Oporto Madrid Blvd - Irondale, AL - April 2006 to September 2011

Increase the customer experience by providing information on new products, rate plans, and services through

up selling opportunities.

Handled a high influx of inbound calls within a dynamic call center environment.

Managed multiple priorities and maintained effective results in a quota driven workplace.

Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.

Responded to customer inquiries and requests and resolved issues efficiently and professionally.

Exercised strong interpersonal communication skills with customers and department personnel.

Accepted assignments with an open, cooperative, positive and team-oriented attitude.

Utilized multiple call center support applications to efficiently assist customers and agents.

Caregiver

Care First Home Health Care- 100 Oxmoor Blvd - Homewood, AL - August 2001 to March 2006

Able to do documentation and keeping records.

Able to prepare and plan meals.

Excellent communication and writing skills.

Ability to guide to religious services or events.

Able to help client with ambulation and transfer of motion exercises.

Able to perform delegated tasks instructed by the Care Manager.

Responsible for other duties as assigned.

Donor/Specimen Processor

American Red Cross- 114 22nd St South Birmingham, Al 35205 - Birmingham, AL - April 2000 to

October 2000

Collected and maintained medical histories of donor.

Organized pre-donation screening of donor in compliance with set standards and guidelines.

Conducted donor's medical screening to check for suitability to proceed for plasmapheresis using accumulated

data verification.

Identified HCT and Protein content through finger stick and utilize refractometer and hematastat.

Provided clear feedback to donor candidate unfit for respective process.

Ensured complete and correct medical information about donor is provided before donation.

Conversed with respective Physician Substitute responsible for full screening on new donors about donor

medical information.

Provided assistance and solved customer problems and queries

Ensured to work consistently for growth and development professionally.

Performed processing of specimen to assure correct and apposite results of patient laboratory testing.

Used computer for doing clerical activities to assure error free test ordering along with reporting of patient

testing results.

Cashier/Customer Service

Winn Dixie- 3925 Coss Haven Dr - Birmingham, AL - April 1997 to February 2000

Answered customers questions regarding prices on products and services provided by Winn Dixie. Scanned

& keyed in the barcode on items and receiving and processing payments by credit cards/ debit cards, checks

and cash.

EDUCATION

HS Diploma in General Studies

Ensley High School - Birmingham, AL

1994 to 1998

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