RESUME

PERSONAL DETAILS:

NAME: Milind Patel

ADDRESS: *** ****** *****,

Maumee, Ohio 43537

TELEPHONE: M: 863-***-****

E-MAIL: acerrp@r.postjobfree.com

EDUCATION/ PROFESSIONAL DEVELOPMENT:

2006-2009 Bachelor of Professional Accounting

• Holmes Institute, Sydney, Australia.

2002 -2005 Bachelor of Commerce in Accounting

• Maharaja Sayajirao University – Baroda, India

Career Objectives:

-To obtain a responsible and satisfying career by Applying my knowledge and skills acquired through academic

studies and work experience in a position for the betterment of the organization I work with.

-To achieve a position of recognition in my field of study as well as learn diverse mechanism of the workplace, meet

distinct professionals, attain a standard of professionalism and have an innovation to succeed.

WORK EXPERIENCE:

Company name: Hilton Hotel (London, UK.)

Position: Front Office Supervisor. (November2011-SEP2013)

• Oversee and supervise all duties performed by all Front Office employees.

• Coach, counsel and discipline employees when necessary, using proper documentation and proper techniques.

• Ensure that all Front Office employees complete their essential duties before their departure.

• Ensure that all Front Office employees are posted at their stations at posted time.

• Assist with any scheduled shift problems on the night audit shifts.

• Accountable for the proper training and daily monitoring of all service levels provided by employees to guest

and other fellow employees.

• Monitor and maintain proper Front Office operational supplies.

• Accountable for meeting and coming in under payroll and expense budgets.

• Accountable for maintaining and monitoring that all employees follow proper cash handling Procedure

• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. Maintain cleanliness and organization

of back office, front desk, and front desk closet.

Company Name: The Hotel Sebel Pier One, (Sydney, Australia)

Position: Guest Service Agent/Night Auditor (May 2010 to May2011)

• Handled income journal, and entered and distributed data into the daily report

• Close PB admin and send to bank

• Run the night audit process through the Opera system of the resort

• Completed the nightly audit of the resort through the Opera system

• Reconciled daily activity and closes all accounts in preparation for the new day

• Provided efficient and friendly check in and check out service

• Used a positive and clear speaking voice, listened attentively to understand requests

• Promptly answered the telephone using positive and clear English communication

• Accepted and recorded vouchers, traveler checks, and other forms of payment

• Provided friendly, efficient and hospitable service at the front desk

• Verified and swiped credit cards for authorization using electronic acceptance methods

• Posted charges to guest suites and house accounts using the computer

• Closed guest accounts at the time of check out

• Remained calm and alert, especially during emergency and or heavy resort activity

• Compatible with MS office. ( Excel, word & PowerPoint), internet.

Company Name: Hotel Mantra. (Sydney, Australia)

Position: - Night Auditor/ Guest Service Agent. (November2008 –Apr2010)

• Responsible for compiling the detailed reports on paid items and balances in both credit and deposit accounts

• Performs other clerical tasks associated with associated with accounts payable

• Handles issues and incoming calls from vendors regarding payments

• Responsible for posting transactions ledgers, journals, and other record books

• Prepares reports, manage vendor files and maintain proper record

• Checking In and Out Guest

• Making reservation and checking room rate, check guest details, update guest history, and look whether market

source for the booking is right.

• Print credit card reports from Portfolio system and subtotal receipt from eftpos machine and balance in the

reconciliation report. Print out Housekeeping reports and In-house Guest report.

• Do banking as per control report, update Daily Briefing Report and direct Billing for departure and Enter time in

timesheet of all staff in excel sheet

• Post room rates, once all room rates are ok as per charge back. Roll over system, and update Flash report, Daily

Tracking report, Flash Occupancy report, Property report, Restaurant revenue

Company Name: SUPA IGA, Sydney, Australia

Position: Duty Manager (Aug2008 to July 2010)

• Responsible for overseeing all aspects of $35mm/year retail store’s operations, including merchandising and

promotional activities, customer service, inventory management, cash handling, reconciliation and deposits and

store safety and security.

• Supervised and managed over 100 employees in sales oriented retail environment, with responsibility for

scheduling and training personnel.

• Trained, recruited and hired store employees; administered payroll and addressed HR inquiries.

• Reviewed and analyzed monthly P&L reports, created and managed budgets, and reviewed

Contact this candidate