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Customer Service Manager

Location:
Miami Beach, FL
Posted:
June 28, 2014

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Resume:

Elan Jonathan Berle

**** ******* ***., *** **** Surfside, FL 33154 818-***-**** acerpk@r.postjobfree.com Profile Motivated, personable business professional with a successful track record of managing State and County accounts; talent for quickly mastering technology; diplomatic and tactful with professionals and non- professionals at all levels; accustomed to handling sensitive, confidential records; demonstrated history of successful client development. Skills Summary

Marketing & Sales

Computer Savvy

Accounting/Bookkeeping Business Development

Customer Service

Report Preparation Professional Presentations

Project Management

Front-Office Operations

Professional Experience MANAGEMENT

JPay laison for correctional agencies across the nation

Training state and federal agencies on JPay’s system; inteligence gathering, money reporting, and mail

Training and supervision of client services for DOC staff and customer relations.

Coordination of investigative services with the Department of Justice and FBI.

Financial transactions and record management.

Rapid mastery of varied computer programs.

Department of Justice certified fingerprint technician.

SALES / MARKETING

Development of new revenue streams.

Cultivation of relationships with vendors and clientele.

Ability to upsell existing clients.

Development and implementation of new strategic marketing plans for business.

Development and implementation of records management system for information storage, retention, and security.

Employment History JPay Inc – Miami, FL; Money transfer, technology development and deployment for correctional institutions Regional Account Manager 2011 – 2013

Ameritek ID – Encino, CA; Westminster, CA; Live Scan and background investigation Executive Director of Operations, 2007 – 2010

F ox Broadcasting – Los Angeles, CA; Associate Producer, 2005 – 2007

City Bar and Restaurant – Madison, WI; Bar Manager, 2002 – 2005

David A. Lazar An Accountancy Coorporation – Encino, CA; Junior Accountant, 1999 – 2000

Education University Of Wisconsin (Madison) – B.A., History 2001



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