JAN M. PORZUCEK

** *********** *****

Getzville, NY 14068

716-***-****

acerpe@r.postjobfree.com

Professional Profile:

A proven leader and problem-solver, with a clear understanding of the

business needs of a customer-focused organization. Detail-oriented

professional experienced in:

. Client-relationship management, operations management, vendor

management

. New business development, program and performance management

. Process improvement

. Purchasing, product distribution, and inventory control

Professional Experience:

Client Relationship Management

- Established standards for customer responsiveness resulting in

increased client satisfaction and project renewals

- Developed and successfully implemented projects for

telecommunication clients

- Developed and presented customized reports allowing clients to

better analyze project results

- Implemented process and work scope audits

- Provided issue resolution and cause analysis allowing clients to

determine or redefine business objectives and earnings

Business Management

- General Retail and Operations Manager, responsible for

profit/loss, budget and expense control, inventory and

merchandising management of a multi-million dollar organization.

- Controlled company expenses, and met or increased annual profit

margin goals

- Implemented and organized programs for product distribution to

retail outlets

- Owned and operated own company, over $1 million in sales, with

18 employees

Leadership

- Organized and provided managerial support to a team of over 100

employees

- Interviewed, hired, trained and built effective teams to meet

client demands for fast ramp-ups and sustained long-term

projects

- Served as a mentor for first-line managers and employees

- Identified client business objectives and coordinated successful

completion of deliverables

- Organized and managed multiple projects at the same time, with

successful completion of client deliverables throughout the

programs

Project Management/Change Management

- Developed proposals and implemented scope of work effort

- Initiated projects from ramp-up to successful completion

resulting in additional new business

- Developed change notification of processes, work scope and

deliverables as change in project metrics required

- Assigned and prioritized work, ensured adequate resources and

completion of deliverables

- Monitored multiple projects reporting adherence to project

plans, issues and/or delays to COO

- Communicated client deliverable changes to management and

employees

Employment History:

07/1998 - 06/2013 Vertek Corporation, Colchester, VT

(Professional Services Provider)

Account Director (2009-2013) - Responsible for:

. Developing and maintaining client relationships and programs, and

meeting/exceeding client expectations

. Negotiated program renewals and new program initiatives with clients

and COO

. Quarterly/annual strategic planning for new business development

within client base

. Met or exceeded annual individual corporate sales and profit goals

Team Lead (1998)/Program Manager (September 2001) - Responsible for:

. Management and operations of multiple client Domestic and

International Inventory and Revenue Assurance programs as a member of

Vertek's management team

. Program Manager for 8 different revenue assurance teams

Prior Employment History:

General Manager - Responsible for operations of the retail and wholesale

aspects of business including personnel, expense control, inventory

control, merchandising, and wholesale distribution of product throughout

the Northeast.

Chain Account Manager - Responsible for implementing and managing programs

for retail chain accounts to include: marketing strategies, sales analysis,

invoicing and merchandising procedures pertaining to product distribution

and promotion.

Store Manager of various locations for a large retail corporation -

Responsible for all areas of store operations including, personnel

management, financial and budget planning, expense control and profit,

merchandising and display.

Owned and operated my own company with over 1 million dollars in sales with

18 employees. Handled all operational and administrative aspects of the

business.

Education: Niagara University, Niagara Falls, NY B.A. Sociology and

Business

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