Deborah W. Rose, B.M.Ed., M.S. ABS
(Primary) 443-***-**** / (Secondary) 410-***-****; aceron@r.postjobfree.com
PROFESSIONAL PROFILE
*Experienced Trainer, Instructional Designer, Business Analyst, Technical
Writer, and Organizational Development Professional with more than 20 years
of diverse background as a K-12 Teacher, Adult Learning Trainer, and
Consultant *Resourceful problem-solver with proven ability to conceptualize
solutions to challenging situations, and implement practical, cost
effective results. Provides training, advice, guidance, recommendations,
and support to a variety of audiences at all levels within an organization
including Corporate Executives, Managers, and Staffs while administering
the design and full implementation of educational programs, training,
organizational development activities, and individual employee development
plans *High degree of initiative, with a hunger for learning new skills and
acquiring new knowledge. *Demonstrated skill in facilitating individual,
group, and organizational learning and change. * Articulate and humorous
communicator, skilled in motivating employees to achieve maximum
performance and results, while resolving conflicts and building lasting
relationships with subordinates, vendors, customers, and strategic business
partners. *Designs, develops, and integrates higher technology such as
computer-assisted instruction and video into the curriculum and oversees
the design of these projects; Participates in briefings and meetings to
provide learning advice and assistance; Utilizes principals and techniques
of Adult Learning Theories using ADDIE Model and Kirkpatrick Levels of
Evaluation, Accelerated Learning, Appreciative Inquiry methods, Human
Factors, and Instructional Systems Design to meet desired learning
objectives and proficiency requirements. *Extensive experience developing
End User system wide training material with demonstrated experience with
organizing material and completing writing assignments according to set
style standards regarding order, clarity, conciseness, style, and
terminology. *Proven ability to develop technical artifacts including use
cases, detailed functional requirements, design specifications, test plans,
user guides, technical training guides, end user training manuals and job
aids, online help modules, etc. *Team player with excellent interpersonal
and communication skills. *Visionary Leader offering progressive management
success and dynamic achievements in operations; customer service/ sales,
and relationship management; call center management; telecommunications;
government contracts; information systems technology; healthcare; retail;
sales and marketing; and business process development.
EDUCATION
Master of Science-Applied Behavioral Science (M.S.ABS), Johns Hopkins
University, Baltimore, MD, 1996
Double Major: Human Resources-Training; Human Resources-Organizational
Development
Graduate Fellows-Leadership Development Program, Johns Hopkins University,
Baltimore, MD, 1995
Associate of Arts (A.A.), Catonsville Community College, Catonsville, MD,
1993; Major: Marketing Management
Associate of Applied Science (A.A.S.); Catonsville Community College,
Catonsville, MD, 1993; Major: Marketing
Bachelor of Music Education (B.M.Ed), Shenandoah University and
Conservatory of Music, Winchester, VA, 1981 Major: Music Education-
Flute/Piccolo/Piano
DAU Level I Certification in Life Cycle Logistics-US Army Logistics and
Readiness Center
CAREER SKILLS / KNOWLEDGE
Training/Curriculum Development; Training Seminar / Workshop Development;
Train-the-Trainer Instruction; ADDIE Model/ Kirkpatrick Evaluation
Methods/SOLO Taxonomy/Bloom's Taxonomy; Training Department Management;
Training Needs Analysis/ Surveys; Platform Skills / Public Speaking;
Training Evaluation/ Measurement; Instructional Design/ Development; e-
learning development; Technical Writing and Editing; Performance
Consulting; Call Center Management; System Development Life Cycle (SDLC);
Software User Training / Curriculum Development; Group Facilitation;
Change Management; Organizational Development; Myers Briggs Type Inventory;
D*I*S*C Developmental Training; Thomas Kilman's Conflict Resolution
Assessment, Firo-B; Vendor Management and Negotiation; Technical Training
Instruction; Diversity / Sexual Harassment; Career Development/ Resume
Writing Services; Process Documentation/Performance Monitoring; Customer
Service / Relationship Building; Employee Relations; Performance Appraisal
; Labor Relations; Staff Supervision; Executive/Management/Staff
Development; Staff Recruitment / Development; Talent Management/ Succession
Planning; Capital and Expense Budget Management; Strategic Planning
Meetings/ Workshops; Sales/ Marketing/ Customer Service; Retail Management
and Sales; Project Management; Business Process Improvement; Business Start-
Up/ Independent Consulting; Proposal/Contract Development; Business
Analysis/ Systems Testing / Implementation; LMS/Enterprise Content
Management Technologies; Multiple Computer Applications
PROFESSIONAL EXPERIENCE / CAREER ACCOMPLISHMENTS
Cigna Health Insurance, Columbia, MD
03/2014 -
03/2014
GP Strategies - (Contractor)
Redwood Global Partners - (Sub Contractor)
Consultant / Contractor: Instructional Designer
Called in for an emergency situation to perform high quality work on time
and with minimum supervision on a project with a very narrow timeline to
complete the Facilitator and Participant Guides and supporting Job Aids for
a 4-week Go-Live deadline for a process release and training
implementation project for a major Insurance company in preparation of new
requirements pertaining to the Healthcare Affordable Care Act. Required to
work with client team members and subject matter experts in varying
positions of authority, including leadership roles to produce Instructional
Systems Designed activity/scenario-driven, facilitator-led materials using
MS word and PowerPoint.
CareFirst Blue Cross/Blue Shield, Owings Mills, MD
06/13- 06/13
Zolon Tech/Contractors
Consultant / Contractor: Business Analyst/Trainer
Training
Analysis/Evaluation/ Design/Development and Implementation. Create SOPs,
Worked closely with internal clients to identify scope, objectives, and
approach of project. Used adult learning principles and accelerated
learning principles into course design. Develop and maintain process flows
and procedures where appropriate. Developed templates and forms to support
process flows and procedures for the preparation of the HealthCare Reform
and Affordable Care Act.
Department: Department of the Army, Aberdeen, MD
01/11 - 01/12
Sub Agency: Department of Defense (DOD)-C4ISR
Agency: U.S. Army
Contracting Command
AMSEL-LCP-PEP/CECOM-LCMC-Logistics & Readiness
Center; Power & Environmental Directorate
Logistics Data Management Specialist- Provisioning
Enhance logistics readiness, property
accountability and support effectiveness. Resolve complex logistics
problems. Perform the full range of planning, liaison, contract monitoring,
equipment, and organizational interface, control of other government
elements supporting the effort, and logistics phases of property accounting
operations. Ensure compliance with property accounting policies. Evaluate
plans and implement corrective actions/changes reflecting new requirements,
and updating graphic design of equipment technologies, and safety concerns
using PowerPoint, RoboHelp, Snag-It, and PhotoShop. Analyze and properly
safeguard information and data in order to assemble required resources,
formulate briefings, and present briefings to provide situational awareness
and enable decision resolution.
Constellation Energy/Baltimore Gas and Electric (BGE)/
08/10 - 10/10
Sogeti, USA LLC (Contractors), Baltimore, MD
Consultant / Contractor: Training Specialist/ End User Training
Developer
Created and managed project change management communications
and acted as training resource to develop Customer Care & Billing training
or other customer information system training.
Commonwealth of Pennsylvania_Dept. of Child Welfare/
05/2010 - 7/2010
Deloitte Touche/ eTeam, Camp Hill, PA
Consultant / Contractor: Instructional Designer/ Training Specialist
Worked with the Business, Development, Application Support and appropriate
management teams to plan, develop, update and construct training material
for the Commonwealth's PELICAN_ Childcare and Information Management System
policy and processes to allow input into the system and the inspection
client software for inspections and to issue individual home care and
business facility certifications and/or sanctions. I developed and updated
Adobe Captivate software simulations and Microsoft PowerPoint presentations
using RoboHelp and Snag-It, and utilized an internal Learning Management
System (LMS) to post training modules. I developed asynchronous training
modules and resources to document and demonstrate processes and procedures
for training Directors, Supervisors, Certification Reps, and Clerical Staff
in the Dept. of Public Welfare and Office of Child Development and Early
Learning. I provided support resources to develop communications and
prepare presentations for all stakeholder groups and acted as Technical
Writer adhering to style guide, guidelines and delivery standards. I
recommended corrections, revisions and improvements to existing training
documents and processes which included revamping the presentation of
Captivate Simulations and PowerPoint presentations to incorporate audio and
end user hands-on applications and practice to accommodate and address all
three styles and preferences of the visual, auditory, and kinesthetic adult
learner.
The National Archives and Records
04/2008 - 10/2008
Administration (NARA) / OPTIMOS, Inc. (Contractors)
SHIVA Information Technology Services, Inc. (Sub-Contractors), College
Park, MD
Consultant / Contractor: Training Specialist/ Business Analyst
As Training Specialist I performed a needs/gap analysis and the
design/development of the ARCIS Training Program including training
material and manuals, with participant evaluations. I developed and
facilitated train-the-trainer sessions. I developed
curriculum/course/design of the ARCIS Application Software User Guide, and
developed training modules for new process development and implementation.
I performed program wide technical and writing activities including
proposal writing, technical and executive status/ progress reports,
technical documentation, white papers, position papers etc. I designed and
developed audience focused communications and technical documentation.
Wrote, rewrote, and/ or edited technical documents such as technical
procedure manuals, user manuals, programming manuals, service manuals,
operational specifications, and related technical publications to
communicate clearly and effectively technical specifications and
instructions.
As Business Analyst I acted as liaison between NARA and OPTMOS, Inc., the
providers of the ARCIS application to define, document, and collaborate
with all functional business units within NARA to achieve strategic,
tactical and project goals. Supports and performs requirements analysis
activities to develop use cases, detailed functional requirements, and
functional specifications for the ARCIS system using a System Development
Life Cycle (SDLC) framework. I prepared program wide status reports and
presentations. Attended client meetings and requirements gathering sessions
to document and transcribe accurate meeting minutes, also responsible to
review/draft task deliverables. I created and maintained project schedules
by developing project plans and specifications, estimating time
requirements, establishing deadlines, monitoring milestone completion,
tracking all phases of the project product/service lifecycle, and providing
timely reporting of issues that impact project progress, coordinating
actions, and resolving conflicts. I developed system test strategies and
plans, performed system testing and created/ executed automated test
scripts in support of application maintenance tasks and projects. I wrote
test plans and test cases of the business process system application and
performed system testing procedures.
Premier Elections (Maryland)/
11/2007 - 4/2008
PDS Technical Services (Contractors), Annapolis, MD
Consultant / Contractor: MD State Voting Judge Trainer
I lead training classes of up to 50 individuals using PowerPoint
presentations to guide training class and answer questions or use
strategies to ensure questions were answered. I trained poll workers,
election officials, and peers in the use of voting machines and optical
scan machines in a classroom environment. I assisted during hands-on
portion of training class responsible for the set up of training room prior
to each class, resetting all election training equipment, and ensuring all
election training equipment was functional for hands-on learning or
demonstrations. I was responsible for ensuring all official forms were
distributed before class, completed and returned after class. I had
responsibility to teach, guide, test, and evaluate all "Check-in", "Unit",
and "Chief" Voting Judges' understanding and performance of the DIEBOLD
Voting Unit Set-up, Maintenance, and Break-down, as well as training the
United
States Federal, and Maryland State Voting Policy and Procedure for the
upcoming 2008 Primary and Federal Presidential elections.
The National Archives and Records
11/2006 - 6/2007
Administration (NARA) / ALON, Inc. (Contractors), College Park, MD
Consultant / Contractor: Senior Organizational Development Specialist III
Acted as liaison between Training/Change Management/Communications
departments, where I identified and used methodologies and tools to assess
user acceptance issues and requirements relative to the transformational
SAP Electronic Records Archives (ERA) system. I lead the establishment of
comprehensive communications plans that identified stake holder's messages,
communications vehicles, and resources needed to build a guiding coalition
of leaders at all levels and drive NARA change management efforts
throughout stakeholder communities to explain business process changes with
the new ERA implementation.
St. Joseph Medical Center, Towson, MD.
04/06 07/06
Consultant / Contractor: Training and Organizational Development Specialist
I coordinated, planned, documented, administrated, facilitated, and
evaluated the weekly 3-day Hospital-wide New Employee Orientation for
staff, management, and executive - level employees in a 366-bed facility
staffed by 2600 employees, with 98% compliance for attendance, and achieved
99% satisfaction on post-training participant evaluation. Coordinated with
Executive staff and all hospital department heads to collaborate and
schedule training material and presentations. I coordinated with various
departments clinical managers to develop new, and refine existing training
and developmental learning tasks and concerns.
Johns Hopkins Home Care Group, Dundalk, MD.
06/05 - 04/06
Consultant / Contractor: Training and Organizational Development
Coordinator
I established the direction, methodology, and managed the delivery of
organizational training projects in multiple formats including classroom,
web-cast, multimedia, and distance-based self study. I worked closely with
the Vice-President/ Director of Quality Management to ensure that Staff
Development activities resulted in measurable improvements in performance,
and prepared executives, managers and staff employees to accomplish job
results. I worked closely with the Standards Department and other Advisory
committees to gather information to meet educational objectives and Joint
Commission on Accreditation of Healthcare Organizations (JCAHO) regulations
and requirements. I delivered Myers Briggs Inventory to all staff from
Executive Team to all other on and off site personnel. I developed and co-
facilitated a company-wide Customer Satisfaction (SPARKLE) program. I
coordinated management and general employee orientation, as well as the
annual employee competency event (Spring Fling). I coordinated, developed
and facilitated on-line vendor DMETrain e-Learning Training. I developed
the 2006 company-wide Joint Commission on Accreditation of Healthcare
Organizations (JCAHO) preparation and Periodic Performance Review (PPR)
oversight and training program for Regulatory Agency Accreditation. I
designed and developed the on-line employee Mandatory Education
Presentation and Test. Other responsibilities included the coordination of
clinical and patient education activities, and committee leadership.
Legg Mason Wood Walker, Inc. Corporate Headquarters, Baltimore, MD
04/05 - 04/05
Consultant / Contractor: Training and Organizational Development Specialist
I designed, developed, and delivered a 1-day Organizational Change
Management (OCM) workshop intervention on "Managing Change" for 1800
management and staff financial advisors, focusing on the people side of
change including changes to business processes, systems and technology, job
roles, and organizational structures, to drive faster adaptation and
utilization of changes impacting employees, and adapting to changes in the
process of documenting new Mutual Fund distribution and Wealth Management
Markets.
C&P Telephone Co. / Bell Atlantic / Verizon Global Networks, Inc.
08/81 - 04/03
Greenbelt, MD.; Hunt Valley, MD; Philadelphia, PA; Arlington, VA.;
Baltimore, MD.; Richmond, VA
TSPS "0" Long Distance Operator/ Customer Service Representative/ Change
Agent/ Project Manager/ Instructional Designer and Developer/ System
Designer/ Team Leader/ Supervisor Inside Operations Provisioning/
Performance Manager/ Process Engineer/ Organizational Development and
Quality Assurance Specialist
>>22 year work history with progressive levels of responsibility in a multi-
billion dollar a year telecommunications company<<
As Performance Manager/Process Engineer/Organizational Development and QA
Specialist (Bell Atlantic/Verizon 2002-2003): I had responsibility to
coach, train, and prepare newly promoted 2nd-Level managers to define and
accomplish company, organizational, and job results, by developing and
facilitating Organizational Development and Change Management workshops
and interventions in order to team-build and coach the original managers on
working together in a team environment, and supervising lower level first
line managers, which included documentation and training managers and
supervisors on the processes of conducting performance appraisals,
performance reviews, and the development of an organizational reward
system; I identified knowledge and skill gaps within the operations
organization via the utilization of focus groups, subject matter expert
interviews, front-line sit-ins, and on-the-job observations performing
organization wide execution of the full instructional systems development
(ISD) methods of SWAT Analysis, ADDIE Model, and Kirkpatrick's 4 Levels of
Evaluation. I monitored the diverse culture, ethics, and ISO compliance and
follow-up as well as the participation and retention of employees in the
managed training curricula, and made necessary changes. I developed and
delivered over 30 courses in soft skills management training consisting of
skill development in Organizational Change Management (OCM),Conflict
Management, Team-Building, Time Management, Conducting Effective Meetings,
Developing Listening Skills, Giving Effective Feedback, Communication
Essentials, Consensus Building, and others for 1st line managers, and a 12
member 2nd line Manager and Director team. I collaborated one-on-one with
the organization's Executive Director to formulate and document her vision,
mission, organizational goals, milestones and expectations for the newly
established company; I was responsible for the Delegation of Authority
Policy and Organizational Structure including position management and team
development processes. I advised on the building of the organization, and
developed, maintained and documented all procedures, records, team
communications, forms, files, correspondence, and the delegation of team
tasks. I developed and maintained the $2-$6 Million Capital and Expense
Budget; and the scheduling, documenting, and maintenance of all travel and
training budget administration and expenditures for the Management and
Executive employees. I established methodology, metrics and measurements
that were implemented by twelve management teams consisting of 108
employees with job descriptions, systems tasks, methods, and procedures,
with training recommendations for forty-seven job titles to support the
newly established 2700 employee organization.
As Team Leader/Supervisor (Bell Atlantic 2001-2002): I overcame strong
resistance and negativism to successfully supervise 18 reports consisting
of 2 Special Clerks and 16 Switch Translations Central Office Technicians
in a call center operations environment whose duties included
Centrex/AIN/ISDN input and Routing and Charging Switch Translations in
1AESS, DMS, and 5ESS switches to ensure network integrity, with 0% labor
employee grievances. Responsible for the advanced installation, operation,
and maintenance of switching, data communications, and peripheral
equipment. Coordinated installation, testing, and troubleshooting of
transmission facilities (OC48, T3, T1, and DSO); troubleshooting,
upgrading, and administering multiple vendor systems; maintaining system
applications; ensuring quality customer service; and providing support to a
varied user community; updating daily logs with site-specific information;
and composing clear and concise reports for system documentation. I was
responsible for special clerk administration of Code Points; Orders Issued
Yesterday (OIYs) reports; (NOCILs) distribution; (ASRs); and (MTS) packet
activity, as well as the maintenance of normal administrative duties and
responsibilities. I coordinated special projects with NTOC engineers,
company vendors, CLECs, RCMAC, Marketing, and various other internal and
external Bell Atlantic clients for final Central Office Technician
administration and switch implementation. I project managed over 20 special
projects with internal and external customers and engineers, company
vendors, and marketing representatives. I conceived and successfully
implemented new Central Office Technician work flow processes and
procedures, and reduced overtime use and expenditures from 67% to 3% in a 3
month time period resulting in an annual organizational savings of $64,000.
As Systems Designer (Bell Atlantic 2000-2001)): I successfully researched,
designed, developed, implemented and documented test cases for each
expressTRAK Network software system requirement through, Conversion;
Integration; Regression; and Frozen Code testing Cycles with a 100% success
rate using a System Development Life Cycle (SDLC) framework; provided
technical support and problem resolution to computer operations department
for environmental hardware and software problems. I designed and
facilitated team building activities and management training sessions for
network staff meetings for 15 people; manager's staff meetings for 9 people
and network regional staff meetings for 90 people that included: mini-
workshops, exercises, and team-building sessions. I formally documented new
testing processes and task procedures for Regional Customer Service (RSC)
representatives and Design engineers, and interacted with downstream staffs
to test each release & resolve system issues. I provided technical support
and problem resolution to computer operations for environmental hardware
and software problems. I had to determine problem and flow-through
resolution for the expressTRAK application program with related and
downstream systems.
As Project Manager/Instructional Designer-Developer (Bell Atlantic 1998-
2000): I designed, developed, and facilitated instructional material for
end-user/stakeholder training courses to support soft skills and technical
development. I developed and utilized appropriate and effective
needs/task/job/process/gap analysis, project management, course
development, and evaluation skills to develop entry and advanced level
courses for both internal and external audiences. I established and
maintained relationships with vendors to facilitate timely completion of
projects. I conducted research to ensure training content was thorough,
relevant, accurate and current through interviews, facilitation of focus
groups, and the creation of process maps used to collect and analyze data.
I successfully managed the development, design, and production of training
media, such as guide books, job aids, and other collateral offerings. I
identified, recruited, and managed trainers, and facilitated the delivery
of soft skills, technical, and telecom training projects, services, train
the trainer sessions, and workshops. I responsibly handled vendor
management, and was required to negotiate with, and direct the work of all
outsourced vendor trainers and contractors. I was required to research,
solicit, develop, draft, evaluate, and respond to Request for Proposals
(RFPs), and Statement of Work (SOW) documents, to negotiate proposals and
contracts for outsourced training vendor selection, and interviewed and
evaluated such proposals and contracts from AT&T, Lucent Technologies, and
various other software application vendors, as well as "off the shelf" soft
skills training vendors and contractors.
As Change-Agent for the Maryland Regional Culture Change Committee(C&P/Bell
Atlantic 1996-1998)): I supervised, coached, and mentored over 200 call
center employees on the newly mandated culture change policy, procedures,
and adherence of "Bell Atlantic Way" initiatives. I was responsible for the
development, training, implementation, and evaluation of integrated
corporation-wide Organizational Change Management (OCM) plans and
leadership strategies to facilitate the successful transition of 57,000
stakeholders to "Bell Atlantic Way" behaviors. I successfully handled
consumer implementation, changes or billing requests of products/services
for residential customers in the MD. Regional Area.
As "0" Operator/ Customer Service Representative (C&P 1981-1996): I
successfully handled consumer implementation, changes or billing requests
of products/services for residential customers in the Maryland Regional
Area Call Center where I competently processed long distance calls for
incoming business and residential consumers. I also served as the office
Subject Matter Expert (SME) and Training Instructor.
Richmond Public Schools, Richmond, VA.
08/81 - 08/83
Certified (K - 12) Public School Teacher
Responsibilities included teaching various subject units and classes for
Richmond Public School students in grades K-12.
CAREER RELATED CERTIFICATES, LICENSES, HONORS, AFFILIATIONS
DAU Level I Certification in Life Cycle Logistics-US Army Logistics and
Readiness Center
Collegiate Professional License (K-12), Virginia State Board of Education-
Division of Teacher Education and Licensure (1981)
Langevin Learning Center - Master Trainer Certification (In Progress)
Langevin Learning Center - Instructional Designer/Developer Certification
(August 19, 2000)
Langevin Learning Center - e-Learning Specialist Certification (October 30,
2008)
BenchFolks - SAP/ABAP Training (In Progress)
iConlogic - Essentials of Adobe Captivate 3 (February 2008); iConlogic -
Essentials of Adobe Captivate 4 (April 2010)
Otto Kroeger/ Type Resources - "Myers-Briggs" Administrator Certification
(March 2, 2000)
Carlson Learning - "DiSC" Administrator Certification (May 18, 1996)
Nominated candidate for Malcolm Baldridge Award in Community Service; Who's
Who of American Professional Women; Metropolitan Who's Who; BILTMORE Who's
Who Among Executives and Professional Women; Cambridge Who's Who of Female
Executives; Canterbury Who's Who among Executives, Professionals &
Entrepreneurs; American Society for Training and Development (ASTD);
National Association of Female Executives (NAFE); National Black MBA
Association (NBMBAA); National Education Association (NEA); Member of Board
of Directors- Secretary/ Treasurer- Wagners Farm Home Owners Association
PROFESSIONAL PUBLICATIONS
"I Too Am American", A Far Off Place-A National Anthology, The National
Library of Poetry, 1994.
"A Diversity Awareness Intervention"- Pfeiffer and Company Trade Manual,
1997.
COMPUTER APPLICATIONS
CECOM_Logistics Management System (LMS); Windows NT; 2000; XP; Vista; 2007;
TrainerSoft e-Learning Training Development Software; Microsoft Works;
Microsoft Project; Lotus 123; Lotus Notes; AB: QM; Microsoft Office Suite
(Word, Excel. PowerPoint, Access); Microsoft Outlook; Visio; SharePoint;
GroupWise; Meditech; DMETrain; LEARN; SAP; Photoshop; HTML; Camtasia
Studio; Adobe Captivate; Articulate Storyline; RoboHelp; Snagit;
PeopleSoft; Seibel/ARCIS; LMS Systems/Enterprise Content Management
Technologies; Blackboard; Telecom Systems: AVOM; IDCM; Xpercom; Bell
Atlantic TEDS System; SSNS; Service Express; WFA-C;WFA DI;WFA-DO; XEA; MTS;
APRIL; NSDB; SOM; LFACS; TIRKS; ARCH;VSAM;SOACS;BOSS;COSMOS
LIVEWIRE;FOMS;LMOS;SWITCH; ACCESS;PREMIS.
REFERENCE COMMENTS
Deborah was originally hired to design and develop the Seibel based
ARCIS Software Curriculum, Application Manual, User Guides, and conduct
Train the Trainer Sessions. However, she quickly adapted and jumped right
in when she was asked to also perform multiple cycles of systems
application testing and documentation of procedures which were a crucial
part of the project lifecycle, but not originally part of her stated
objectives and responsibilities. Deborah performed as an excellent and
adaptable people oriented team player. She consistently projected a
relentless approach to being involved and getting to know essential
elements happening within the project. She quickly learned the software and
how to do things better. She demonstrated an incredible attention to detail
during the testing process. Ajay Avasthi, Vice-President SHIVA Information
Technology Services, Inc.
Very willing to listen and then evaluate the process, seeing the big
picture and then evaluating the needs/ corrections needed to best
accommodate the defined need. She is easy to work with, and extremely
helpful whether discussing possible changes or needed improvements. She
continuously demonstrates leadership, enthusiasm, and strives for
excellence and compassionate care. I see Deb's strengths as her desire to
satisfy her customer, her approach to team work (she is definitely a team
player), her good attitude and sense of humor, and her thoughtfulness as
she interacts with our department." Bonnie Thompson, Clinical Education
Coordinator, St. Joseph Medical Center.
Mrs. Rose is a very strong oral communicator. She has the ability to
make a point, and then convey it clearly and concisely regardless of the
audience. The highly technical nature of the work functions of my
organization challenged Mrs. Rose's ability to learn and adapt to new
things, nevertheless she spent an enormous amount of time and energy to
become proficient. Mrs. Rose from our initial meeting through her last day
on my team always looked for ways to better herself by asking, "What more
can I do?" and "What can I do Better?" Joseph L. Edmonds, Director -Mid
Atlantic Network Control Center, Verizon Communications.