Jenise Gentry

(Currently employed, but relocating to San Antonio upon employment)

**** **** ***** ****** - ******, TX 75038

acero4@r.postjobfree.com - 214-***-****

I would like to work for a company that will enhance the skills I already have as well as provide the opportunity

for personal and professional growth and advancement. Seeking a position that will benefit from my customer

service experience, positive interaction skills where my 5 years of experience can improve the customer

satisfaction. As well as to gain a position that will enable me to use my strong organizational skills, educational

background, and ability to work well with people

WORK EXPERIENCE

Customer Service Representative (Pharmacy Help Desk)

Connextions - Irving, TX - December 2013 to Present

• Answer inbound call from pharmacists, pharmacy technicians, registered nurses, billing clerks, software

vendors and doctors

• Provide processing information for claims for different types of prescriptions

• Investigate and resolve eligibility issues on multiple platforms in order to allow requests to continue processing

Substitute Teacher

Irving Independent School District - Irving, TX - October 2013 to Present

• Skilled at classroom management and identifying and adapting to different student learning styles

• Followed and taught lesson plans assigned by permanent teacher for students in Kindergarten through 12th

grade

• Maintain classroom management strategies techniques for promoting quality student performance

• Implement activities and maintained calm classroom behavior

Consumer Engagement Specialist

Connextions - Irving, TX - September 2013 to December 2013

• Answer inbound calls from potential clients in order to sell the company's Medicare Insurance

• Perform data entry services for the company in regards to punching in customer information, call logs and

successful sales

• Answers telephone inquiries on prescriptions and services we provide

• Resolves problems of clients

• Maintains a thorough knowledge of all Medicare coverage and services

Sales Associate/Team Lead

Mills Uniform Company - Farmers Branch, TX - May 2010 to August 2013

• Responsible for assisting customers with purchasing specific uniforms for their school.

• Stock shelves and maintain the stores appearance.

• Open and close store and travel to different sites for schools sales.

• Assist customers with phone orders to be delivered to different locations.

• Assist customers with returns and purchasing store products.

• Answer telephone inquiries from customers and stores regarding the status of orders and other questioning

issues.

• Assist with new employee training including store policies, services, and register operations.

Team Member

Chick-Fil-A - Irving, TX - April 2009 to August 2009

• Assisted customers with food orders, maintained the dining area, worked drive thru, stocked different products

and opened and closed store when needed.

• Counted draw to ensure my register balanced at the end of my shift.

EDUCATION

Bachelors of Science in Psychology

University of Arkansas Pine Bluff - Pine Bluff, AR

2009 to 2013

Diploma

MacArthur High School - Irving, TX

2005 to 2009

ADDITIONAL INFORMATION

Skills: Good communication skills at customer level as well as the executive level. Proficient in office programs,

such as Excel, Microsoft Office, PowerPoint and Microsoft Outlook. Excellent interpersonal skills, with the

ability to work under pressure, ability to work well with others, in both supervisory and support staff roles.

Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle

difficult clients. Organizational skills and customer service orientation.

Contact this candidate