Peter Canavan ** Mooregate Crescent, Unit ****

Kitchener, ON N2M-5G6

416-***-****

acermt@r.postjobfree.com

PROFILE

IT System Specialist with a proven track record for accuracy, creative problem solving and consistent on-time project

delivery. Strong skill set working with various company divisions to create dependable IT System Solutions to protect and

grow their strategic plans coupled with guarding the organization’s core security objectives.

SUMMARY OF TECHNICAL SKILLS

Operating Systems WINXP, Windows 7, Windows 8, AIX, LINUX, ESX, VMWARE, OS400, VAX

Networking WINNT, WIN2K, WIN2K3,WIN2K8

Project Management MOLE (IBM workflow), Tivoli Security Compliance Manager (TSCM), Word, Excel, Visio,

PowerPoint, Outlook, Lotus Notes, ServiceNow, SharePoint, OneNote

Development & OnBase, Fortis, BMS, Unitrax, Capsil 0, Capsil 4.1, CICS, Ingenium 5.5.1, Avaya

Application Tools Management Console, WinRisk, Lifecomm, FASAT, PeopleSoft

PROFESSIONAL EXPERIENCE

Feb 2011 to March 2014

Systems Security Administrator Jan 2013 to March 2014

Supported internal auditor for annual Information Technology General Controls (ITGC) audit for specific systems

regarding polices, ID management and administrative access. Gathered supporting evidence of ID creation through

ticketing systems reports. Reviewed system access with owners to ensure alignment with company standards.

Responded to a priority project request from Board of Directors. Participated on company-wide clean up initiative as

Subject Matter Expert (SME) relating to two internal shared drives and approximately 420 shared folders. Met and

collaborated with co-lead to develop an action plan. Reviewed completed questionnaires outlining folder ownership

and usage restrictions and implemented changes. Identified and researched discrepancies and obtained management

signoff, minimizing re-work and user outages. Exceeded project completion by approximately one month.

Brainstormed as part of a cross-functional team to strategize user access to the Unitrax application. Met with various

departments to establish system requirements and security restrictions. Created implementation manual and various

templates referenced by Security team; developed documentation for Service Desk, which enabled the team to deal

with password resets immediately.

Worked as part of the Security Team and offered insight as SME related to Onboarding, Offboarding and Transfer of

user accounts. Input led to implementation of procedures on how the ticketing system (ServiceNow) will handle these

types of situations. This provided management with a tool to measure specific metrics.

Engineered spam e-mails for the purpose of measuring comprehension and compliance with procedures following

internal company security training. Monitored and documented individual actions which protected against potential

external security breaches.

Operations Analyst Feb 2011 to Dec 2012

Developed a detailed “How to Guide” for the VAX system used as training and troubleshooting resource by Service

Desk staff. Reviewed and solicited feedback from staff, and obtained multiple viewpoints to create a more efficient,

user friendly reference document.

Collaborated with external hardware and software vendors over a one year period to troubleshoot and resolve false

positive errors for the server room air conditioner paging system. Created a user guide enabling Technical Services to

quickly address a wide range of air conditioning issues.

Minimized missed requests and incorrect processing by improving workflow of file generation from mainframe system.

Prepared and presented new form to management team obtaining acceptance, leading to creation of a shared mailbox

which streamlined and improved efficiencies.

Minimizes operational risks for customers, employers and shareholders through creative problem solving.

Peter Canavan Page 2

Aug 2006 to Jan 2011

Systems Security Compliance Analyst

Supported numerous platforms including AIX, LINUX, ESX, VMWARE, WINNT, WIN2K, WIN2K3 and WIN2K8

used by all external IBM Canada customers, on Tivoli Security Compliance Manager (TSCM).

Conducted security scans for 3000+ servers, for a portfolio of ten high-value customers, using Sysreg and TSCM tools.

Analysed and identified violations, forwarding to Systems Administrators to resolve deviations of customer agreed-to-

settings. Updated current system documentation to ensure all procedures current. Followed up ensuring consistent

compliance and resolution with GSD331, within Service Level Agreements (SLAs).

Worked closely with Server Administrator to install and troubleshoot TSCM client on their servers. Provided technical

support to remediate and mitigate all reported violations by the TSCM tool on remote servers.

Dec 1999 to Aug 2006

Network Security Administrator May 2002 to Aug 2006

Created and maintained NT, W2K network logon ID's, Ingenium, Capsil, FASAT (Web & Client), FORTIS, AS400

ID’s and security classes, file and folder permissions for shared resources and ID’s for a variety of in -house proprietary

applications for 300+ clients. Implemented and enforced network security policies including acceptable usage

standards and password protection, to comply with company policies.

Worked closely with Chief Compliance Officer (CCO) in establishing and maintaining a confidential Financial Client

Information security database (O.S.F.I.) minimizing risk exposure.

Promoted security awareness within the organization and provided user training on best practices for a variety of

networked resources. Redesigned and consolidated all security forms, departmental network access templates and

documentation into an integrated database to enable tracking of a ccess and permission levels on a per user basis.

Built, tested and implemented security templates for all Windows 2000 server class machines. Regularly assisted in the

promotion of various system code upgrades for Web/Client Server and Ingenium teams int o AS/400, LAN, ODBC,

SQL scripts, IIS and Webconfig files across development and production environments using FTP. Applied system

critical Microsoft security patches and rigorously maintained anti-virus program minimizing system breaches.

Helpdesk Technician Dec 1999 to May 2002

Provided desktop and applications support to over 300 employees who included Head office and six regional sales

offices. Built and configured desktop machines, installed programs, troubleshot network connectivity issues, and

installed various hardware peripheral devices (e.g. scanners, desktop printers, etc.). Supported remote users, connecting

via VPN and RAS, accomplished using Funk Proxy and VNC remote control software. As a result this was an efficient

way of resolving situations at my desk.

Analyzed and revised departmental voice mail procedure. Change resulted in significant improvement to client service

availability by shifting the focus from direct contact to individual representatives to a team approach that rotates

incoming calls between technicians

Team player for the integration of two main offices (Burlington and Toronto) including merging the two separate

LANs and seamlessly migrated over 100 users with minimal downtime.

EDUCATION & PROFESSIONAL DEVELOPMENT:

Web Design Certificate, Centennial College 2005-2006

Microsoft Certification Professional (MCP) Certificates: 1999

NT4 Workstation, NT4 Server, and Networking Essentials

Computer Programming and Operating Diploma, Seneca College 1993-1996

Various In-house Courses including: 2011-2014

Code of Conduct, Anti-Money Laundering, IT Usage and Security Policy

Orientation Journey, Privacy, Records Management

Tatham Methodology of Process Improvement (Boot Camp) 2012

AS/400 System Administration Certificate, Midrange 2002

Intuity AUDIX Multimedia Messaging Solutions Basic Administration, Avaya/Lucent 2000

Definity Basic Administrator Training, Avaya/Lucent 2000

Cross -functional teams,

Minimizes operational risks for customers, employers and shareholders through creative problem solving.

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