Dianne Smith

Supervisor Surgery Department

Willoughby, OH

acermq@r.postjobfree.com - 440-***-****

To obtain a position that will enable me to use my strong organizational skills and educational background in

management leadership. Prepared to address urban problems and critical issues with creative and innovative

problem solving skill, managing in customer service is where my experience can be utilized to improve

customer satisfaction. Computer skills include Microsoft Office Suite. I am currently pursuing my Masters

Degree in Public Administration at Cleveland State University.

WORK EXPERIENCE

Supervisor Surgery Department

Metro Health Medical Center - Cleveland, OH - 2012 to 2013

Responsibilities include but are not limited to staff scheduling, gather and analyze patient data, initiate

appropriate applications, correlating individual situations within available sources of financing and recommend

and indentifies changes in current operating procedures.

Patient Services Representative

- 2004 to 2012

Obtaining verification of benefits; identifying enrollment issues and analyzing available coverage

Identifying deductibles; out of pocket expenses, co-payments, percentage payables, preferred providers and

other boundaries that are payer driven

Informing and educating patients and providers regarding issues identified at the time of reimbursement

assessment

Greeting patients in person or via telephone in a pleasant and professional manner according to the customer

services policy

Performs clerical duties as required to ensure the maintenance of an efficient practice (i.e. ordering medical

and office supplies, receiving, sorting and distributing mail, copying materials and prepares charts

Maintains positive customer service attitude when dealing with the public and personnel

Maintains standards as defined by internal and external sources

Work effectively as a team member by offering support and/or ideas to enable to reach group goals

Uses collaborative approach to problem solving

Precepts employees to practice operations as requested

Keeps abreast of trends, developments, and practices by participating in continuing education courses and

reading current literature. Participated in required educational programs.

Emergency Department Team Leader

Team Leader Labor and Delivery

Department of Vital Statistics - 1998 to 2004

Contribute to patient safety by; providing a safe environment for patients, reporting safety concerns, errors and

near misses, participate in system improvement initiatives to prevent errors

Complete Birth Certificate process by; interviewing patients to obtain vital statistics, entering all data into the

computer system, auditing the Birth Certificate for completeness and accuracy, sending Birth Certificates to

the Department of Vital Statistics for processing, preparing proof of Birth letter, transferring records to State

via computer

Performs a variety of administrative duties in support of the unit such as; acting as area's receptionist,

answering telephones, patient intercoms and referring questions and messages to appropriate personnel,

serving as 24-hour call service for in-house physicians, processing and verifying inpatient and outpatient

charges

Ensures appropriate patient pre-admission, admission, scheduling, transfer and discharge by; visit processing

and charge entry

Performing direct admission duties; verifying demographic information, entering billing codes, completing

appropriate paper work

Unit Secretary

- 1997 to 1998

Responsible for the performance of all duties related to the admission, discharge and transfer of patients as

directed to; performing admission functions, Consolidating, duplicating and forwarding patient records, keeping

abreast of location and daily activities of all patients, processing patient discharges

Maintains confidentiality of patient information

Responsible for the taking of an accurate inventory and ordering clinical and non-clinical supplies and services

Responsible for the maintenance of the patient record; accurate transcription of physician order

Responsible for the performance of computerized duties in support of the department

Responsible for the accurate performance of manual back up procedures during scheduled and non-scheduled

computer down time.

Accounts Manager

Rivers Edge Investment - Cleveland, OH - 1992 to 1997

Accounts Receivable Bank Reconciliations Knowledge in General Ledger Credit Verification and Data Entry

EDUCATION

Bachelor of Arts in Urban Affairs

Cleveland State University - Cleveland, OH

December 2009

Associates of Science

Cuyahoga Community College - Highland Heights, OH

August 2008

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