Lizza Perdue

acerm6@r.postjobfree.com

205-***-****

www.linkedin.com/in/lizzaperdue

OBJECTIVE

To be able to use to the best of my ability my combined experience of

** ***** ** *********** *****ology and Business Support to provide a clear

goal oriented result to the client.

QUALIFICATIONS SUMMARY

. 7 year experience with Quality Assurance processes as Tester and Lead

Tester for Banking and Health Insurance industries

. 4 year experience with business support on call center, dealing with

in and out of state high impact transactions on sales and bilingual

support

. Experience with Team management process with onsite and offshore

resources

. Experience with Software Development Life Cycle (SDLC) for both Agile

and Waterfall

. Experience in Scrum Agile team setting

. Experience in management of Software Testing Life Cycle (STLC) -

system, regression, UAT and production phases of testing

. Experience in building test modules, test cases and acceptance

criteria based on business or technical requirements

. Experience with Defect management, analysis and resolution coordinator

with stakeholders, developers and testers

. Experience with HP Quality Center and Jira for Agile

. Experience with oral and written communication on Spanish and English

- Fully Bilingual

. Knowledge with SQL for searching and testing data

. Knowledge of HP Quick Test Pro, HTML, XML

TECHNICAL STRENGTHS

. Manual testing of large complex applications and Web-based systems

both in English and Spanish

. Software test tools - HP Quality Center/ALM 11.0, Jira 4.3,

Greenhopper 5.6.8, QA Connect, MS Office Suite, SQL Developer

. Technology platforms - Health Care Reform, Monarch (Web banking

application), B2B Web Applications (Business to Business

Supplier/Retailer)

EXPERIENCE

Testing Specialist II - Bilingual specialist

Florida Blue

Jacksonville, Florida April 2013 - Present

. Perform test for the Florida Blue consumer and agent tool website to

comply with the new Health Care Reform rules.

. Formulate test deliverables and perform testing for internally

developed or external purchased products

. Performed static, functional, technical integration, end-to-end and

User Acceptance Testing

. Experienced with creating test beds, assigning test scenarios, writing

test scripts and tracking defects to certify that applications meet

technical and business requirements

. Experience testing Spanish application for telecom system - IVR

. Analyzed and made specific recommendations on improvements that can be

integrated into business processes

. Participate in reviews throughout the development life cycle

. Facilitate User Acceptance Testing by providing the necessary support

to the business users

. Generate status reports on the progress of testing

. Produce various testing artifacts including test approach, test data

strategy and final test evaluation summary documents

. Use ALM (Application Lifecycle Management) to write, execute test

cases and track defects and reporting purposes

Business Systems Analyst II - Bilingual specialist

BBVA Compass Bank

Birmingham, Alabama June 2011 - April 2013

. Formulates proposals for new systems and information needs by

analyzing existing systems and procedures and defining technical and

procedural improvements

. Coordinates the functional requirements with business management and

the technical solutions with systems personnel to determine the most

cost effective solution

. Analyzes and approves program specifications, code and design of

reports and routines necessary to support reporting

. Writes complex test plans, supervises and performs tests of new

systems and modifications to existing systems

. Assists in training lower-level Jr level software quality engineers or

technical support staff

. Develops in-depth knowledge of the information needs of the business

unit and pursues the technical skills necessary to support those needs

. Use ALM (Application Lifecycle Management) to write and execute test

cases

. Use JIRA bug tracking system for defects and reporting purposes

. Works as a liaison between Spanish speaking developers in Spain and US

region offices

. Experience testing Spanish application like IVR, Cash Vault System and

ATM machines

. Experience testing Agile/Scrum methodology

. Assist with reviewing automated test scripts utilizing Quick Test Pro

Quality Assurance Tester

Success EHS (Electronic HealthCare System)

Birmingham, Alabama August 2007 - June 2011

. Performed testing of new releases

. Completed regression and integration testing, develop test plans

. Provided product support to other departments and clients as

necessary

. Established release dates

. Works with Product Management at the end of the release cycle to train

EHS staff on upcoming software changes and enhancements

. Reviewed release notes

. Scheduled project walk-through

. Copied builds daily to the QA servers

. Performed server testing upon client upgrade

. Used JIRA and ICE tracking system to track projects and bugs

. Provided technical support to clients of CareRev software

. Assisted with training to clients

. Provided technical support to clients of Business Objects reporting

tool

. Answered incoming support calls from customers as well as returning

calls to customers

. Analyzed and troubleshot issues

. Used ICE tracking system to track client issues

Customer Service Representative - Bilingual specialist

Auto Tec LLC

Birmingham, Alabama Dec 2003 - July 2007

.

. Received Incoming used car auction dealer calls in English and

Spanish

. Outgoing phone calls to the United Stated Department of Motor

Vehicle on every state

. Outgoing Phone calls to Puerto Rico and Mexico, department of motor

vehicle and dealerships

. Data entry

. Analyzed and troubleshot software and hardware

. Translated Auction Access dealer form documents English -Spanish,

Spanish- English

EDUCATION

Law and Politic Science

Graduated June 2003

University of Panama Law School (Panama City, Panama)

Paralegal (Internship)

. Free Legal Counseling

. Cross-checked and validate information

. Identified relevant judicial decisions, statutes, legal articles,

codes and other pertinent material

. Performed legal and factual research

. Drafted legal documents including briefs, appeals, wills, contracts

and legal agreements

. Helped prepare legal arguments, applications, declarations and motions

. Coordinated law office activities such as subpoena delivery

. Interacted with clients

. Assisted the lawyer in the courtroom

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