OBJECTIVE

Seeking position to utilize my Management skills and increase my income.

SUMMARY OF QUALIFICATIONS

* Over 10 Years experience in the Transportation Industry

* Organizational/leadership skills

* Communication and interpersonal skills

* Computer skills- MS-Office, Trapeeze, Action Manager and Info Manager

Software

* Knowledge of basic laws, ordinances and regulations underlying

Paratransit Operation.

* Ability to remain calm, patient, and productive in a fast-paced

environment

* Effective in working with other departments to resolve issues.

* Ability to analyze a variety of complex administrative issues to provide

sound solution

* Result oriented, high energy, attention to detail and team player

EXPERIENCE

Veolia Transportation

Operator, Operations/Safety Supervisor, Operations Coordinator -Veolia of

King County-2005-Present

o Supervises day-to-day operations and administrative activities.

o Investigates Incidents, Accidents, and CIC

o Investigates Daily Missed Trips using Info Manager

o Investigates Action Complaints received via Metro system and report to

Metro of the outcome

o Approves driver's time off requests performs employee wage review.

o Counsels drivers on attendance, OTP, and Safety

o Monitors first time riders, visits unsafe locations, prepares report for

Metro when needed

o Performs wheelchair evaluations and measurements

o Works closely with maintenance department to ensure that all operation

requirement are met

o Ensures that service to the public remains on schedule

o Drives revenue routes when needed

o Trains new Supervisors/drivers when needed.

Sea Land Trucking

Operations Manager- Tukwila, WA 2010-2012

o Navigated on different load boards and negotiated freight with best

possible price

o Negotiated back-hauls with brokers using established pricing

guidelines

o Checked driver status daily and used Dispatch software to update

internal loads

o Helped Drivers understand company guidelines for scaling, weighing,

and sealing loads

o Understand seasonality of cargo, and quotes on spot basis when needed

o Followed company guidelines for establishing new carriers and

customers

o Resolved business issues between shippers, drivers, and consignees

o Ensured protocol is followed for waiting time, lumpers, re-

consignments, and accessorial fees

o Explained Hours of Service Regulations to Drivers and helped them

stay in compliance

o Investigated vehicle accidents and incidents

o Prepared employee payroll

o Helped drivers with directions

ICTS

Dispatcher/Special Services -SeaTac Airport, WA 2002-2005

Answered numerous phone calls a day

Helped transfer passengers travelling without visa

Drove electric cart to transport passengers between gates

Provided an excellent Customer service

EDUCATION

Central Washington University, - Des Moines, WA 2008 - 2010

o Enrolled B.A.S Administrative Management.

Green River Community College- Auburn, WA 2004-2006

o AAA Degree in Computer Applications Specialist

o Certificate of Office Support I

o Certificate of Date Entry

o Certificate of File Clerk

Puget Sound/OIC Kent, WA 2001-2002

o Customer Account Representative

o Order Selector/Pick N Pack

o Sit-down Counterbalance Lift Truck/Electric/Powered Pallet Truck

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