ZURISADAY ARIZMENDI

214-***-**** ***** E Lake Highlands DR APT 1053

Dallas TX, 75218 aceril@r.postjobfree.com

Qualifications/Specialized skills

Bilingual - Spanish and English (read/write/speak)

Highly adaptable to change and learns quickly

Ability to prioritize and make necessary decisions

Efficient with minimal supervision

Works well independently and in teams

Organized and detail oriented

Typing 55 WPM

Mosaix, CLMS

(iSeries) AS400, iPortal,

Fastrieve, Doc Vault

LPS, AACER, BAPS, NDC

Microsoft Word, Excel,

License/Certifications

1903291 General Lines Agent Property and Casualty

1903291 General Lines Agent Life, Accident, Health and HMO

Professional Experience

State Farm/ Dallas, TX

Receptionist/Sales Representative

March 2014- Present

. Calculate premiums established payment methods for sales.

. Identified and solicited sales prospect in agency database.

. Modeled exceptional customer service skills and appropriate diagnostic

sale techniques.

. Followed up with customers on unresolved issues.

. Finalized sales and collected necessary deposits.

. Evaluated the accuracy and quality of date entered into our agency

management system.

. Assist customers understand why there payment was delinquent or not.

Bank of America/ Addison, TX

Assistant Vice President; Bankruptcy Specialist

January2014 - March 2014

Legacy Asset Servicing - Bankruptcy Operations, Motion for

Relief

Reviewed incoming loans for delinquency and potential legal

action

Communicated and represented the company effectively with

attorneys and trustees

Assistant Vice President; MLO-Post Closing Specialist

February 2013 - January 2014

Signing - Assignment of Mortgage, Service Release

Reviewed loan documents for accuracy using Fastrieve, AS400, and

DocVault

Demonstrated excellent time management skills by consistently

exceeding daily quota

Experienced working with notaries, notary processes, and legal

requirements

Maintained an average error rate of 0.49% (Goal was below 3%)

Telephone Sales Associate I August 2012 - February

2013

Customer Engagement - Credit Card Welcome Calling

Delivered outbound calls designed to help cardholders take full

advantage of bank services and benefits

Independently researched benefits and rewards for every credit

card provided by Bank of America

Tailored each call to each customer based on card usage and

purpose for applying for the card

Supported multiple banking methods including Online Banking,

Mobile Banking, and ATMs

Summer Snowballs/ Dallas, TX

Cashier/Server April 2007 - August 2012

Worked as a team in a fast paced environment to provide

excellent customer service by handling multiple tasks at the

same time and making sure they are completed with quality.

During busy hours, was responsible to serve customers in a

timely manner. With the team and manager worked together to

brain storm new snow cone flavors. Learned to operate a cash

register, receive payments in cash or credit card, and gave back

correct change. Made sure to keep the working area and tables

clean and presentable for customers. Knowledge of the menu was

important because menu would have added on/off of different

flavors available.

Professional Memberships/Organization Affiliations

Member of Hispanic/Latinos for Leadership and Advancement (HOLA)

Education

Brookhaven College/ Farmers Branch, TX

currently attending August 2013-

Present

Hillcrest High School/ Dallas, TX Graduated

June 2008- June 2012

References available upon request

Contact this candidate